Talkdesk
TalkdeskExternal reviews
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Talkdesk is awesome!
What do you like best about the product?
The ability to sign in is not tied to a phone number but an email account. Managing accounts is also easy as you can create an account and assign a phone number with no issues.
What do you dislike about the product?
The reporting available isn't the best as it it captures calls made and calls connected but doesn't track ATT.
What problems is the product solving and how is that benefiting you?
TalkDesk enables my TMs to easily contact customers with no issues in connection or reliability of their contact rate.
TalkDesk is an essential addition to our Customer Success team
What do you like best about the product?
The easy implementation with our platform ServiceNow.
What do you dislike about the product?
the lack of staying up to date in certification with the latest version of ServiceNow
What problems is the product solving and how is that benefiting you?
Supporting our customers using our SaaS product.
Recommendations to others considering the product:
Easy to setup with ServiceNow platform
Straightforward phone software
What do you like best about the product?
I've used Talkdesk at previous sales jobs and now at my current. It's very straightforward and easy to use. Has great tools, like voicemail drop and easy salesforce integration.
What do you dislike about the product?
Not much to say here. It's straightforward enough and does what I need.
What problems is the product solving and how is that benefiting you?
Using Talkdesk, it's easy to log call activity in our sales team including who called, what the call outcome was, and date/time of call.
TalkDesk is Excellent
What do you like best about the product?
I like it's convenient platform and simple use to contact residents.
What do you dislike about the product?
Sometimes it disconnects or lags at times.
What problems is the product solving and how is that benefiting you?
Helping resident's with submitting their payments with an easy to use program.
Talkdesk experience
What do you like best about the product?
Easy to use, centralized call system and very user friendly. Easy to train new employees.
What do you dislike about the product?
The talkdesk widget mode puts me on away while i am in the middle of a call, and as such affecting my end of week metric score.
What problems is the product solving and how is that benefiting you?
Customer support related issues, great to multitask while using Talkdesk.
Talk Desk Review
What do you like best about the product?
I like how the software works and is easy to navigate through.
What do you dislike about the product?
When you place someone on hold you also hear the hold music.
What problems is the product solving and how is that benefiting you?
Very easy to navigate. Able to help customers of ours with their issues.
Talkdesk for Customer Support
What do you like best about the product?
I like that you are able to customize greetings, business hours and holiday hours as well as transfer calls between departments. The reporting feature is also top-notch!
What do you dislike about the product?
I wish we were able to delete our outdated Greetings, Currently, you are required to reach out to Talkdesk's support team to have these removed.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to receive inbound calls from customers and prospects. If Support gets a Sales call, we are able to easily transfer, and vice versa.
Talkdesk is our #1 Solution
What do you like best about the product?
Talkdesk has been an amazing solution for our Call Center Operations at Insightly. It offers a clean interface, strong integration and solid support when we need help. Our deployment was painless and we got off the ground under budget and ahead of schedule. Our renewal was painless and straightforward.
What do you dislike about the product?
Wish they had a mobile app but I know this is in the making.
What problems is the product solving and how is that benefiting you?
We didn't have phone support prior to Talkdesk, our customers now have access to call our tech team directly.
Calling Customers Made Easy
What do you like best about the product?
I like the ability to make international calls with ease, and record those calls for review later. I can improve my sales revenue simply by refining my technique.
What do you dislike about the product?
Sometimes, Talkdesk has issues connecting calls, and calls will go through without audio on one end or the other. The dashboard will not tell you if audio is failing on either end, so you may sit there saying "Hello!?" without a clue.
What problems is the product solving and how is that benefiting you?
Making and recording calls with velocity, and serving our customers with assistance teams that can be reviewed and rated easily with valuable metrics.
Recommendations to others considering the product:
This is actually a good product that adapts well overall to help with call velocity and monitoring.
Awesome Call Center Solution
What do you like best about the product?
ease of use, reporting, admin, set up and quick implementation
What do you dislike about the product?
nothing stands out, there aren't any major dislikes
What problems is the product solving and how is that benefiting you?
call routing
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