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Talkdesk: Customizable, User-Friendly, and Efficient
What do you like best about the product?
When it comes to customizing my contact center experience, I really like the flexibility of Talkdesk. It is so easy to scale up or down based on our company's needs, and I love how user-friendly the interface is! In addition, Talkdesk's features such as AI routing, reporting tools, and real-time analytics make managing customer interactions much easier than before.
What do you dislike about the product?
Ring groups can be confusing to use because only administrators can assign and remove agents from them. We appreciate Talkdesk's efforts to make things easier for customers by addressing this issue.
What problems is the product solving and how is that benefiting you?
Using Talkdesk has allowed us to quickly identify areas for improvement and potential opportunities. It has also improved our customer service by allowing us to respond to customers faster than ever before. This makes them feel valued and appreciated, which is a great way to drive business!
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Raise the level of customer service with Talkdesk
What do you like best about the product?
Talkdesk is a great choice if you're looking for a comprehensive customer service solution. It has powerful features like an easy-to-use interface and built-in analytics tools, so it's easy to figure out how your support team can do better. Also, Talkdesk grows with the size of your business - no need to hire extra people just to manage this software
What do you dislike about the product?
I don't like having to manually set my callback availability every time I log in.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to quickly and effortlessly stay in touch with my clients at all times. It also keeps a thorough record of all incoming contacts, giving me a better understanding of the questions they're asking. This improved communication allows us to build stronger relationships that result in more satisfied customers.
Simple and user userfriendly
What do you like best about the product?
One of the great things about Talkdesk is that it's straightforward to use, has a simple UI and allows you to make calls easily. It's easy to keep track of inbound and outbound calls, allows you to add contacts, and quickly identify regular callers. It's easy to track what users are doing and the reporting part is really neat. You can create dashboards to keep track of specific metrics that are most important to you.
What do you dislike about the product?
Nothing at the moment, encountered few bugs and downtime here and there but nothing serious to be dissatisfied with. Everything works well most of the time and causes no issues.
What problems is the product solving and how is that benefiting you?
We use taldesk to make outbound calls and receive inbound calls, It's easily integrated into other platforms and offers consistent service. Calling to foreign numbers is also really neat, typifying calls and checking recordings is essential for evaluations. Coaching is also vital to help out with difficult cases.
Talkdesk: Reviews of the best phone service
What do you like best about the product?
My favourite feature of Talkdesk is its user-friendly interface. It is efficient yet easy to use and understand, making it a great tool for customer service operations of all sizes. In addition, the remote monitoring features allow us to adjust agent status at any time without having to be physically present - which has been very useful during unexpected circumstances such as an emergency or network outage. The reporting tools also give us great insight into our call centre performance, such as the number of active agents, the percentage of enquiries we're answering promptly and accurately, average call hold times, etc. - helping us to deliver an exceptional customer experience every time!
What do you dislike about the product?
I wish Talkdesk had a feature that allowed us to update the status of our tickets while the phone was still ringing. Being able to change your schedule whenever you want would be hugely beneficial, especially when we have to work out of hours or when we urgently need a break from calls. I also find it very inconvenient when our internet connection goes down, as this means losing all contact with incoming callers, which can affect workflow productivity.
What problems is the product solving and how is that benefiting you?
With Talkdesk I now have more visibility of my calls. Not only can I monitor the total number of incoming calls, but also which numbers are calling and what they are calling about it is.
I love using Talkdesk
What do you like best about the product?
I appreciate the flexibility of Talkdesk in its ability to generate reports in a way that is tailored to my needs. This feature allows me to perform comprehensive analysis to optimise customer service and improve agent performance. The data displayed on agent dashboards, such as the total number of incoming calls, average call duration or successful outbound call rates, provides valuable information on how we are interacting with customers. In addition, real-time trackers such as service level indicators and average response times provide further insight into our day-to-day operations.
What do you dislike about the product?
I don't appreciate the difficulty of using Talkdesk's reporting features. It can be difficult to analyse and filter real-time data on dashboards, and the filters in edit mode are limited to groups of calls instead of agents individually. Making these issues less complex would make TalkDesk a great way for businesses to stay in touch with their customers by phone.
What problems is the product solving and how is that benefiting you?
Using Talkdesk is very beneficial to me because it gives me control over my agents' resources, which means I can easily manage the customer service experience.
The best of all possible - Talkdesk
What do you like best about the product?
I love Talkdesk for its custom reports and real-time data dashboard. The online/offline agent view helps managers allocate resources, while actionable insights are used to improve the quality and effectiveness of customer service. A key feature of the platform is the reporting tool, which can generate daily to annual inventory reports with a variety of timeframes, as well as providing pre-built styles. For me, understanding today's performance combined with past activity through these reporting features confirms my decision that TalkDesk was worth the investment!
What do you dislike about the product?
I do not like that Talkdesk does not provide comprehensive analytics out of the box. Although additional information can be requested for detailed reports, this is an inconvenience compared to more direct access. However, I know that Talkdesk is making major improvements and enhancements on a regular basis, so I'm confident that this feature will be available soon.
What problems is the product solving and how is that benefiting you?
I'm so glad I found Talkdesk. It makes life so much easier when it comes to keeping track of my calls and leads; instead of spending a lot of time manually tracking them, the platform does it for me - saving me both time and effort!
Experience the convenience of Talkdesk's functionality and ease of use.
What do you like best about the product?
We love Talkdesk's call bar widget for its efficiency and effectiveness in contacting debtors. With just one click, it is possible to call the number directly from their platform without having to type it in. Not only that, but they provide quick information about debtors when a client calls via associated numbers or contact form enquiries - something we find incredibly useful! Plus, their music is great - an added bonus to using this feature!
What do you dislike about the product?
I don't like the fact that Talkdesk isn't always reliable, that transferring calls is inconvenient and that customer service could be improved. However, the inclusion of TalkDesk staff has made a big difference, especially when we are spread across countries or continents.
What problems is the product solving and how is that benefiting you?
As a user, Talkdesk solves the problem of simplifying my onboarding and event monitoring process.
Talkdesk - a very practical tool!
What do you like best about the product?
I particularly appreciate the convenience of Talkdesk in managing and organising my customer data. It streamlines the process while providing a comprehensive snapshot of key metrics such as user engagement and satisfaction. It has also enabled me to save time spent manually sorting through customer data by using intuitive filters to segment them according to their individual needs or preferences. Talkdesk has really been a great asset to my business and I really appreciate all the features it offers!
What do you dislike about the product?
I find Talkdesk lacking in the areas of ad-hoc and real-time reporting, as well as features such as skills-based routing and the ability to set a call end time. There have also been issues related to the responsiveness of the application and the quality of calls during busy business hours. Finally, it can be difficult to quickly locate certain specific call logs.
What problems is the product solving and how is that benefiting you?
As a member of the customer service team, Talkdesk makes it easier for me to quickly adapt and scale my workload to meet the needs of our customers.
Great Product for Business
What do you like best about the product?
It was straightforward to use, and the call quality was always on point.
What do you dislike about the product?
Sometimes calls would disconnect without any reason
What problems is the product solving and how is that benefiting you?
Direct Calls with clients all over the world
User friendly tool
What do you like best about the product?
The tool is very user friendly and makes customer facing roles way easier to handle. The reporting features are also very helpful to measure teams' success.I love it!
What do you dislike about the product?
The transfer option can be way difficult sometimes and it may be a concerning point to customers. Another thing is that sometimes calls will get disconnected with no apparent reason, but other than that, the product is really great!
What problems is the product solving and how is that benefiting you?
One of the most helpful features of TalkDesk is its ability to have calls recorded. This helps measure the success of client facing teams and allows managers to plan effective action items based on that.
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