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Talkdesk

Talkdesk | 1

Reviews from AWS Marketplace

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External reviews

2,196 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Tyson B.

A clean and efficient product

  • September 21, 2020
  • Review verified by G2

What do you like best about the product?
The best aspect of TalkDesk is the simplicity and ease of using the product.
What do you dislike about the product?
One of the struggles with TalkDesk is the reporting functions in the explorer tab. The reports are often time consuming and difficult to pull.
What problems is the product solving and how is that benefiting you?
We are able to easily roll out this product to our company and easily train new reps quickly, as the product is very intuitive.

    Mahmoud B.

Efficient tool for phone and team management

  • September 16, 2020
  • Review verified by G2

What do you like best about the product?
The tool provides easy and efficient management of incoming and outbound calls. As it does not require prior hardware installation, it gives a great deal of remote capabilities. Our industry by default is based on remote work, this proved itself to be of the upmost value when teams have to work remotely due to the global pandamic.
What do you dislike about the product?
The reporting tool have an opportunity for improvement. Talkdesk have a great "By Default" routing options, and it can be more customized using their "Studio" function. Studio is a very strong tool, but for small companies I would recommend opting for the traditional routing as Studio needs some time and skill to be configured to your need. Talkdesk already help their customers to be trained on Studio, but still it require time to manage, it would be great if Talkdesk has a service of managing the routing configuration for Studio on behalf of their customers, may be as an extra service.
What problems is the product solving and how is that benefiting you?
As we are a team working from different countries, remote and in-office, we needed a tool that require minimum installation, and is not hardware dependent. Talkdesk provided that
Recommendations to others considering the product:
Very recommendable if you do not have a specific role of tool manager as it does not require extensive knowledge.
A good option for remote teams and teams working in different countries
Use the technical support as much as you can, they offer great service
Talkdesk has a good customer approach that allows direct channels and ensure that the customer relation evolves in the right direction

    Utilities

Talkdesk

  • September 15, 2020
  • Review provided by G2

What do you like best about the product?
Click to dial for ease of use and the quickness on the part of Talk desk technical support if there is ever an issue.
What do you dislike about the product?
I haven't noticed anything in particular, I also do not have anything to compare it to.
What problems is the product solving and how is that benefiting you?
I did not implement Talkdesk within our organization, I'm just a user for it.

    Sam O.

Talkdesk Customer Review

  • September 14, 2020
  • Review verified by G2

What do you like best about the product?
Talkdesk is by far the easiest way to call people using a computer. All you need is a computer and internet connection, and you can then call from anywhere!
What do you dislike about the product?
There are minor bugs. For example, sometimes after I log a call and minimize Talkdesk, it reopens without me clicking on it.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to assist customers with products. It allows me to easily make quality phone calls.
Recommendations to others considering the product:
I would recommend using Talkdesk.

    Kyle W.

Great Communication tool for your business

  • September 13, 2020
  • Review verified by G2

What do you like best about the product?
The simplicity and ease of use is one of the best parts of this tool, which requires almost no training to begin using.
What do you dislike about the product?
The call bar application would be more useful with a little more functionality, like call log, texts, call waiting and video calls.
What problems is the product solving and how is that benefiting you?
In our organization it is used for communication between clients, vendors, and between departments within our company. The fact that is works in out hardware we already own makes it a convenience as well.

    Margie M.

Talk Desk user

  • September 12, 2020
  • Review verified by G2

What do you like best about the product?
I love the software, that I don't have to use a phone setup. I can use a headset.
What do you dislike about the product?
Sometimes I have to reboot my computer to make the software work.
What problems is the product solving and how is that benefiting you?
Its a great way to speak to my guest everyday.
Recommendations to others considering the product:
This is a great software!

    Adelina H.

Good experience

  • September 12, 2020
  • Review verified by G2

What do you like best about the product?
Talkdesk software is very easy to use, I personally use it on a daily basis and it's great for our team. The dashboard shows correct team metrics.
What do you dislike about the product?
The integration with our business processes is not always immediate.
What problems is the product solving and how is that benefiting you?
I use Talkdesk on a daily basis and it helped me to achieve part of my team's KPIs.

    Veselina B.

The best platform for your business

  • September 10, 2020
  • Review verified by G2

What do you like best about the product?
The platform is very user friendly and straight forward. Even people that have never seen it before can start working immediately. The caller ID includes the email address of the customer for easy access to the information. The admin panel is great with a lot of options for reports, etc. Transferring calls to co-workers or external phone numbers is very easy. As long as you have a good pair of headphones you are ready to take on all the calls.
What do you dislike about the product?
You need to have a steady internet connection in order to use full functionality, which is to be expected for an online based platform. The reporting panel is not so user friendly.
What problems is the product solving and how is that benefiting you?
The platform can be used as CRM and keeps the names, emails and the addresses of the customers which is handy when trying to open the customers accounts, etc. The easy transfer is perfect for passing customers to the relevant department/employee of the company.
Recommendations to others considering the product:
Make sure you have separate accounts for all agents you require and a steady internet connection. You may need to consider a second internet provider as well.

    Stilian T.

Talkdesk for day to day communication with clients

  • September 10, 2020
  • Review verified by G2

What do you like best about the product?
The integration with our CRM was quick and helps us track phone activity with clients,
It works with most modern browsers so I can use it almost anywhere,
Its quick to use so it is not bogging down your computer like some dedicated programs do.
Holds a large database for all your clients.
Clutter free so it is not bogging you down in your mind with unnecessary steps and activities.
Very customisable so you are not angry because it's not behaving how you want it.
What do you dislike about the product?
Nothing really that is not going to be fixed soon. Sometimes it does have an annoying bug that does not show the number for a client, but that is rare and easily worked around. That's about it. I would like also automated address look up when dealing with new clients so that I don;t have to manually add all the information in myself.
What problems is the product solving and how is that benefiting you?
The close link between departments and the ease of communication. Integration with Pipedrive our CRM was very easy and set up by myself. I am not an high level administrator! but still managed to navigate all the instructions easily. This could be really useful if you don't have a full time IT guy. Another benefit is the ticket system which we use for CS. It is proving very effective.
Recommendations to others considering the product:
Get someone competent to set things up with an actual user for best effect.

    Nick G.

Life made simple

  • September 03, 2020
  • Review verified by G2

What do you like best about the product?
Integration with Salesforce and the ease of everyday use.
What do you dislike about the product?
Sometimes the call quality can be spotty.
What problems is the product solving and how is that benefiting you?
Connectivity issues are sometimes a problem and working with Talkdesk support has been easy.
Recommendations to others considering the product:
Want smooth integration with Salesforce? Here is your chance!

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