Talkdesk
TalkdeskExternal reviews
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A Partner
What do you like best about the product?
The solution is very flexible and allows are support teams to work from anywhere. Integrates with Salesforce and allows us to make performance visible to the company.
What do you dislike about the product?
Skills based prioritzation is not available at this time, but is coming soon.
What problems is the product solving and how is that benefiting you?
Ease of use and implementation. Allows us to route calls to improve our customer experience, having seen a 40% improvement in first call resolution.
Recommendations to others considering the product:
You are truly gaining a partner that is vested in your success.
Exceptional product!
What do you like best about the product?
The ease of use with Talkdesk! It works well and syncs great with Zendesk which is super imperative for a customer support rep!
What do you dislike about the product?
Sometimes the quality of the calls is not always 100%
What problems is the product solving and how is that benefiting you?
Easier for our customer support reps to work quickly & efficiently!
My experience has been great so far.
What do you like best about the product?
Numbers are easy to find also easy to use, the site is very easy to work and it makes our jobs alot easier.
What do you dislike about the product?
The loading is often very slow, sometimes it disconnects but does not show it right away. It is very slow sometimes and does not work alot of the time.
What problems is the product solving and how is that benefiting you?
missing calls is not always a missed call but a caller hanging up.
Talkdesk
What do you like best about the product?
It provides a fairly user-friendly interface and easy way to have our entire support team take calls from customers as well as return calls, all while working remotely.
What do you dislike about the product?
There is no direct connection to Power Bi. This would be useful for our organization to perform more advance reporting without having to utilize exports. The reporting snapshots provided are great for spot checking certain aspects of phone performance, but increased ability to compare the data within the reporting section would likely improve their usefulness.
What problems is the product solving and how is that benefiting you?
Talkdesk is a really easy interface that is dead simple - I don't have to worry about scrambling through a complicated interface in order to make a call. It's as easy as picking up a phone.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
Recommendations to others considering the product:
I love Talkdesk
Delivering Exceptional Customer Experience
What do you like best about the product?
The interface is easy to use for the agents. There is a lot of flexibility on how to set up the system and it was easy to implement. And not to forget to mention, the reporting aspects of the system are good.
What do you dislike about the product?
I wish Talkdesk had a report I could see who purposely skipped over the phone call.
What problems is the product solving and how is that benefiting you?
Good reporting capabilities, and improvements to the voice quality to Asia. Both were realized.
Wonderful, dreaming,and out of this world.
What do you like best about the product?
What i like the best is, everything about TalkDesk is perfect. They help you out so fast and they get the job done within 5 minutes. They also go live with you if anything goes wrong. Stay login in to your email and they send you one back quickly. There work is so fanstatic and unbelievable. There work of line is just great so people should feel inspired by there work. You'll Love it i promise. Think about the work they do the effort they bring to the table. You will be surprise i guaranteed it.
What do you dislike about the product?
I do not dislike anything about TalkDesk. There is nothing here negative about it. Its just so wonderful. I don't think no one who uses TalkDesk and if they have an issue they respond within minutes.
What problems is the product solving and how is that benefiting you?
TalkDesk provide an experience i would never imagine. They help in any way possible to get you using TalkDesk. I have realized that they get the issue fix so quickly and have you up and running within 5 minutes. There is no solving without TalkDesk. Its just so amazing and great and gives you hope.
Recommendations to others considering the product:
TalkDesk is wonderful if we all love it, so its the best out there. TalkDesk shows us the thing no one else can show up, they go live with you and help you through every process there will be. Us TalkDesk, because its wonderful and if i love it, you all with love it as well.
Good at being efficient
What do you like best about the product?
The tracking abilities that we are able to use.
What do you dislike about the product?
Sometimes the customer info does not come up until after a call is answered.
What problems is the product solving and how is that benefiting you?
Not solving problems,.
TalkDesk has made it easier for my CS team
What do you like best about the product?
I love the reports that TalkDesk provides, new ideas are always coming up through TalkDesk, their CustomerService Team is always so kind and ready to help. Our Customer Service team loves how easy, user-friendly TalkDesk is for them and when talking calls. Another thing I have noticed as well is that TalkDesk really listens to their customers, and they try to provide the best service to them.
What do you dislike about the product?
I cannot say there is anything that I do not like about the system. As mentioned previously, they really listen to their customers, and try to come up with the best solution for them.
What problems is the product solving and how is that benefiting you?
Handle time, where do we need our team members, how our team members are doing. The benefits are endless because with the reports, live reporting, seeing numbers, etc, it has made it easy for us to determine what we need to do as a company.
I LOVE IT!
What do you like best about the product?
IT IS VERY EASLY ACCESSIBLE AND USER FRIENDLY. I HAVE WORKED WITH SEVERAL OTHER PHONE SYSTEMS AND THIS BY FAR HAS TO BE THE BEST.
What do you dislike about the product?
NOTHING AS OF YET, I LOVE TALKDESK! I HAVE NO DISLIKES.
What problems is the product solving and how is that benefiting you?
WE WERE PREVIOUSLY HAVING AN ISSUE VIEWING AGENTS AND ANSWER SPEED HOWEVER, NOW THAT THE FEATURE HAS BEEN UPDATED AND SPLIT APART FROM THE CHART IT'S A LOT BETTER.
using talkdesk for customer support
What do you like best about the product?
The ease of noting calls as well as the ability to take inbound calls and make outbound calls.
What do you dislike about the product?
It does lag from time to time and takes a while to load customer data
What problems is the product solving and how is that benefiting you?
We answer calls from customers as well as place calls to customers.
Recommendations to others considering the product:
No recommendations.
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