Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Talkdesk Review
What do you like best about the product?
I enjoy how easy it is to use, login and use the functions when receiving a call. I like that the app can be moved to any part of the screen so I can optimize my screen space according to my work of the day. Also, I really like the fact that all of ours calls are recorded. I can go back and listen to verify what was actually said to a customer and logged into the ticket.
What do you dislike about the product?
I think what can be considered it's when the application asks to perform updates, this hinders one when using the function for having the update message stuck to the app.
What problems is the product solving and how is that benefiting you?
I find the dashboard an advantage for me to use, so I can always check the information myself instead having to ask someone to do it. I really experience daily the reporting session on dashboard where I follow my metrics and make my decisions.
- Leave a Comment |
- Mark review as helpful
TalkDesk User
What do you like best about the product?
Support Team are great partners
Road Map of Development
Pricing and Value
Vision for future
System is easy to use
Road Map of Development
Pricing and Value
Vision for future
System is easy to use
What do you dislike about the product?
The billing is unorthodox and sometimes confusing
Reporting enhancement is in the works
Reporting enhancement is in the works
What problems is the product solving and how is that benefiting you?
Supporting 350 plus offices to help centralize some functionality
Answering 3+ million calls in a year
Answering 3+ million calls in a year
Recommendations to others considering the product:
Ensure Sales and the Integration Team meet and are clear on the needs before integration
Have all roadmap items outlined and prepared for integration. Their integration and support team are great to work with.
Have all roadmap items outlined and prepared for integration. Their integration and support team are great to work with.
Talkdesk is Amazing
What do you like best about the product?
The most helpful aspect of Talkdesk is the ease of answering calls and taking notes. It combines both portions perfectly and effectively for more work to be completed.
What do you dislike about the product?
While there are not many reasons I dislike Talkdesk, one issue I have found is that sometimes I get logged out of Talkdesk randomly when I shouldn't be.
What problems is the product solving and how is that benefiting you?
I have realized with Talkdesk how beneficial it can be to take proficient notes as well as listen to a customer, all at the same time.
Talkdesk Trouble Free Customer Service Communication
What do you like best about the product?
The reliability of a clean non-disruptive call connection with my customers. The ease in use to connect, transfer and login call notes is also a major plus. Not need to open a long winded case on all calls that are submitted. Tracking of all incoming calls and the ability to see the queue numbers at all times.
What do you dislike about the product?
Unable to send text messages in my current application. This might be part of our existing service plan. Unable to go back on a previous call and add additional notes that I may have forgotten. This might be something that requires special admin rights that are not assigned to me at the moment of my review.
What problems is the product solving and how is that benefiting you?
Tracking all incoming customer service calls. Easy to add simple notes for the call. No longer experiencing dropped calls as I used to with 8X8.
Recommendations to others considering the product:
If you want an all in one tool for call management and one that is reliable this is a much better choice than what we have used in the past.
Franco Mammana TD review
What do you like best about the product?
Viewing the name of saved contact on calls, would be nice to see both name and phone number for the whole call duration and not just when ringing.
What do you dislike about the product?
when there are internet issues the call does not get disconnected and goes on the minute counting of the call.
What problems is the product solving and how is that benefiting you?
My work is based on supporting customers on the phone, TD has been fundamental for handling the job from home during the lock down due to covid.
Recommendations to others considering the product:
very good tool that granted me working even during the lock down period, would be nice to have visible the name and telephone number of the caller once saved for the whole call duration.
Talkdesk is a great phone system
What do you like best about the product?
Talkdesk is simple to use and it is 100% cloud base.
What do you dislike about the product?
The standard reporting is not great, but you can create your own customized reporting.
What problems is the product solving and how is that benefiting you?
Basic telephony need.
Recommendations to others considering the product:
Talkdesk is the best phone system I have used. It is much better than any legacy system I previously used.
Great Salesforce Integration
What do you like best about the product?
The Salesforce integration is great - from the screen pops to click to call. In this remote world, it's also helpful to have the emailed voicemails. We went remote and didn't skip a beat because of TalkDesk.
What do you dislike about the product?
No Integration with Salesloft. Our SD team continues to use their dialer, as there is a lack of integration.
What problems is the product solving and how is that benefiting you?
We wanted to identify who was calling and it pop their record in Salesforce to lower our agents time necessary to find the caller. This also provided a great IDR for multiple paths, and ability to have soft phones for all.
My Talkdesk experience
What do you like best about the product?
The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated.
The other thing very important is the easy way to implement the solution.
Talkdesk is a very user-friendly tool and it's an easy software to use.
The other thing very important is the easy way to implement the solution.
Talkdesk is a very user-friendly tool and it's an easy software to use.
What do you dislike about the product?
I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature.
What problems is the product solving and how is that benefiting you?
Our main issue with our previous partner was the PCI DSS certification. Talkdesk is certified PCD DSS level 1 in all regions. We also fix another big point for us, this is the integration with Salesforce. It's 100% integrated and very easy to make the integration.
Recommendations to others considering the product:
If you are looking for a very good partner with a good product you can go with talkdesk. it's a very user-friendly tool and it's an easy software to use day to day both from an admin and a user point of view.
Straight to the point
What do you like best about the product?
The product is easy to use, straight to the point. The updates improve the tool.
What do you dislike about the product?
I don't like the interface: not so nice, but it's just a personal opinion that doesn't affect the results.
What problems is the product solving and how is that benefiting you?
My customer relations are good thanks to this software. Really recommended.
Talkdesk is the easiest phone system by far
What do you like best about the product?
Talkdesk is the best telephony system by far. I have used 3 other systems and talkdesk is way features and easy to use. You don't need to know programing language to use talkdesk. Most other system you need someone that is specialized in telephony. Talkdesk have a great ivr system that you can set up yourself.
What do you dislike about the product?
The standard reporting is limited and harder to figure out compare to the rest of their functions
What problems is the product solving and how is that benefiting you?
Want a phone system that is easy to use
Recommendations to others considering the product:
Talkdesk is the best modern telephony system. I have used others and they are all outdated.
showing 1,101 - 1,110