Talkdesk
TalkdeskExternal reviews
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Talkdesk calls
What do you like best about the product?
It is SO easy to use and understand. Easy to open on your computer and use for any calls you need. It tracks voicemails and calls and the reporting is easy to understand also. It is easy to listen to voicemails and see who called you back which is important for sales and to follow up with missed calls. It also looks nice and easy to use without being distracting.
What do you dislike about the product?
When making calls to other countries, there is a lag and it makes the calls awkward when you are talking over the other person. Sometimes this happens on normal calls as well but you can restart the app or your computer and it is usually fixed. We log calls as well and the about of calls we do is the main metric to track our success and sometimes it does not log but that is easily fixed when restarting the app. I do wish the dial tone was customizable or different because it does get old after awhile.
What problems is the product solving and how is that benefiting you?
Easy to call any number and log the calls. Our operations managers are very knowledgeable about Talkdesk and can solve most things. I go to them with any questions i have.
Great product, always improving
What do you like best about the product?
Deep integrations through the app market as well as custom build webhooks/data pulls
What do you dislike about the product?
Platform reliability needs to be improved but they are rapidly working on this.
What problems is the product solving and how is that benefiting you?
Both outbound sales calls as well as inbound customer service.
Talkdesk Review
What do you like best about the product?
The integration with Zendesk is one of the more prominent features of Talkdesk. In addition, setting up the workflows and administering the system is really easy. Talkdesk is very good about implementing client feedback to build a better product. Their reporting is also very robust and powerful
What do you dislike about the product?
Transparency with billing is something that can get confusing. Their billing is accurate but the way you have to forecast minutes can get confusing. If you're no an excel expert, reporting can be overwhelming because they have such great details with their data.
What problems is the product solving and how is that benefiting you?
Integration with Zendesk to create service tickets for phone calls. We've also been able to properly forecast calls based upon all the raw data. Also, through optimization, we've been to hold agents to high levels of adherence.
Recommendations to others considering the product:
Yes
So far so good!
What do you like best about the product?
Phone system is incredibly easy to use. Way less time refreshing and troubleshooting. Call quality is A+ and the notification sounds are much less jarring. Super excited to use this now and get to know more about it.
What do you dislike about the product?
Nothing yet, fairly new the system but I will be back if there are issues
What problems is the product solving and how is that benefiting you?
Answering customer service calls, transferring calls, outbound calls.
Recommendations to others considering the product:
The roll out just took one day so if you're considering it, it won't take you very long!
Great Digital Call Center Solution
What do you like best about the product?
We love the fact that it uses Google Chrome instead of additional installs. It stays in the browser which makes accessing it from multiple locations simple and intuitive.
Reliable reporting and easy to use. It's much easier and more reliable to use than our other solution.
Fast replies from account managers and support. I have nothing but good things and praise for our account manager and their support team. Always friendly, quick, and courteous, they're able to answer most questions.
Reliable reporting and easy to use. It's much easier and more reliable to use than our other solution.
Fast replies from account managers and support. I have nothing but good things and praise for our account manager and their support team. Always friendly, quick, and courteous, they're able to answer most questions.
What do you dislike about the product?
No live API for custom data or dashboards. This is something that was said to be on the roadmap for Q1 2016 but we've seen no update for it.
Zendesk integration is amazing, but the CTI is limited. You can't see which ring group is being called or any tags associated with IVR choices. Agents aren't able to be prepared for the issue at hand.
Zendesk integration is amazing, but the CTI is limited. You can't see which ring group is being called or any tags associated with IVR choices. Agents aren't able to be prepared for the issue at hand.
What problems is the product solving and how is that benefiting you?
Call center solution for a medium sized business. We've saved money over the competition and are happy with our service.
It's also great to work with a startup like ourselves and be a contributing member of their development. They're constantly asking for feedback and ways to improve the product.
It's also great to work with a startup like ourselves and be a contributing member of their development. They're constantly asking for feedback and ways to improve the product.
Recommendations to others considering the product:
We love that it uses Google Chrome as it's soft phone and doesn't require any additional installs.
Simple and powerful tool
What do you like best about the product?
This tool is very simple to set up including integration with Zendesk, our ticketing tool. Talkdesk makes it easy to retrieve data. Customer service has been quick to resolve issues.
What do you dislike about the product?
There are some technical issues when we have the Talkdesk website open with the widget in our ticketing system.
There is no current option to see a real time dashboard of time logged in a specific pause state or status. The current dashboard is difficult to see on our monitors across the floor, so additional options for a dashboard view would be helpful.
There is no current option to see a real time dashboard of time logged in a specific pause state or status. The current dashboard is difficult to see on our monitors across the floor, so additional options for a dashboard view would be helpful.
What problems is the product solving and how is that benefiting you?
Simplicity of the tool makes it easy for all levels of our organization to understand data. The ability to set statuses helps us track productivity in a real time and clear manner.
Great Product!
What do you like best about the product?
Talkdesk has an amazing product. They are very data driven, which my company appreciates. They were also extremely patient and knowledgeable about their product while my team was onboarding. They are quick to answer questions and provide support, often answering emails at all hours of the day.
What do you dislike about the product?
It's easy to pull incorrect data from their platform. There are many filters and date ranges (which in truth is a good thing) so it could skew data pretty easily.
What problems is the product solving and how is that benefiting you?
Our agents have much better visibility now. They are able to communicate more efficiently within the team and the customers alike. We've also greatly benefited from call dispositions and understanding the why behind our customers.
Recommendations to others considering the product:
Do it!
Talkdesk Review
What do you like best about the product?
Ease of communicating with customers and team members.
What do you dislike about the product?
Not being able to edit hyperlinks in messages.
What problems is the product solving and how is that benefiting you?
Solving day to day issues and answering questions as well as bringing in new business.
Very good phone quality
What do you like best about the product?
I really like the phone quality. When I go back and listen to my recorded phone conversations, the quality is crisp. It doesn't sound like I'm using an Internet phone service.
What do you dislike about the product?
It has its occasional hiccups and bugs when it goes down momentarily, for example, or sometimes will leave you on "After Call Work," or whatever your company has assigned for you to use after a call is over before going available again. But, other than that, the quality is really good.
What problems is the product solving and how is that benefiting you?
We are a company whose team consists of customer support that works all over the U.S. This helps us take calls and even transfer calls to one another seamlessly.
Easy to use fully integrated Salesforce Calling Software
What do you like best about the product?
Talkdesk is great software that makes the calling process and integration with Salesforce really easy. With the easy click to call we are easily able to navigate salesforce and make the necessary calls. The software easily integrates with many different tools and provides great call reporting and monitoring.
What do you dislike about the product?
The main issue we have is the lack of ability to call and log call on an account in Salesforce. (only contact or lead is available).
There is a downside in having the platform opened in a different tab. It would be great if it could be directly integrated into salesforce (maybe app or visual force).
There is a downside in having the platform opened in a different tab. It would be great if it could be directly integrated into salesforce (maybe app or visual force).
What problems is the product solving and how is that benefiting you?
We are using this software as our primary calling software for our CS and Sales team. The greatest benefits include reporting.
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