Talkdesk
TalkdeskExternal reviews
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I've had little issues since I first started using it, love being able to warm transfer a call.
What do you like best about the product?
I like having the choice to warm transfer a call to someone then fill them in before I connect the customer to the person. The call bar that will stay on your screen at all times is a perfect way to keep you on top of calls when you have a busy day. Having the choice to change your status to receive calls from available to away is extremely helpful as well to ensure you can have a break without worrying you will miss a call.
What do you dislike about the product?
Sometimes there are connection issues, and the call will disconnect when you are receiving important information. If it a transferred call you cannot see who called you so you can call back. The person calling in gets frustrated and discouraged to call again and this really hurts the business. One major thing I wish I could change about this is the visibility on seeing who transferred a call when it is a blind transfer. This makes it hard to contact the person to ask for any additional knowledge about the situation. It is not talkdesks fault people sometimes blind transfer but it would be very helpful to have visibility on who did the transfer. Allowing us to see reports on how often people blind transfer so that we can address the people and make sure they are speaking to the receiver in person before they transfer so they do not get any calls out of the blue with a person saying "I was just on the phone with someone and they said they were going to transfer me." Then we have to ask the person to repeat everything they already spoke to someone about. It makes our calls less effecient and having visilibilty on a report that reflects who is doing blind transfers will allow us to address awakard situations like these.
What problems is the product solving and how is that benefiting you?
Having ring groups ensure I can transfer a call to the correct department and reviewing the number of people in the queue is extremely helpful. Filters for live phone calls are beneficial when monitoring call volume. I absoluetly find the option to change my status very helpful to our company because it allows other to know when you are available and that way you do not miss any important calls and can relax while you are having a short break without having to worry about missed calls.
Recommendations to others considering the product:
Always change your status to reflect when you are not available to ensure you do not miss any important calls. Make sure always to connect the inbound caller to the correct department to complete the transfer successfully; preferably, when you transfer, it should always be a warm transfer. Blind transfers are okay when you have spoken to the other recruiter in person about the call. If you do not, the inbound caller and the person you are transferring to will be confused and, they might both miss out on any additional insight you can provide. I would definitely ensure that people know not to blind transfer someone unless they know they are going to be receiving a transferred call.
Excellent Business Tool
What do you like best about the product?
There is no equipment, you can utilize the service straight from your computer or smartphone.
What do you dislike about the product?
There could be a few more options for each user, so perhaps the user can create their own phonebooks or favorite numbers.
What problems is the product solving and how is that benefiting you?
It's very easy to track who is on a call and how long they are running, or if our staff are not taking calls at all for some reason.
Easy to use, few technical problems. Not bad
What do you like best about the product?
Simplicity and easy to understand. Easy for the common person to use.
What do you dislike about the product?
Has issues during high traffic usage for our company
What problems is the product solving and how is that benefiting you?
Main problem is technical issues that occur when large traffic is going
Used Talkdesk for occasional inbound calls
What do you like best about the product?
The ease of transferring to other people in the company using Talkdesk is my favorite thing about it. Having the ability to smoothly transfer the call, and having the choice of a cold transfer or warm transfer, has made it easier to make sure any incoming calls are brought to the correct person. Overall I have enjoyed using Talkdesk, despite only using it minimally. I would certainly use it again if I had the need to. I only stopped using it regularly because my job duties have changed.
What do you dislike about the product?
I have been unable to save contacts outside of the Company Talkdesk, which makes it more difficult to reach back out to staff that call me. It is possible that there is a way to do this that I am simply unaware of, but in my experience using Talkdesk I have not found a way. Generally speaking though I did not have any reason to dislike Talkdesk. I did only use the most basic functions of the program though, so there would likely be more that I liked and disliked if I utilized more of the potential of Talkdesk.
What problems is the product solving and how is that benefiting you?
A problem I am solving is increasing our ability to help field agents, and being able to use talk desk to receive and transfer calls from the field agents is a big benefit.
Recommendations to others considering the product:
It does more than you think! Try exploring all that Talk desk can do, and you may find things that can benefit you and/or your company that you never even thought of.
TalkDesk has the potential to be amazing. Extremely beneficial even when used incorrectly.
What do you like best about the product?
It's very convienent to navigate through the interface. Transferring calls is simple, straightforward, and easy to do with minimal risk of errors. Being able to look up the contact I'm trying to reach in case I don't have a phone number readily available was an absolute gift. Especially considering that the frequently contacted staff in my department contain over 300 names and numbers.
What do you dislike about the product?
The distribution channels were set up incorrectly in my office and it was quite a headache. Not necessarily the fault of TalkDesk though. This was EXTREMELY frustrating to deal with however and that alone would make me hesitant to utilize TalkDesk just because I'm a little gunshy now.
What problems is the product solving and how is that benefiting you?
Solved the issue with communication between our Headquarters and our 'boots on the ground' staff. Having the ability to ring up any of the staff in the field and have a shared line that ~200 people can dial to get in contact with my team. Removing the "excuse" of not being able to reach someone in office gave our processes tremedous bounds forward in terms of efficiency.
Recommendations to others considering the product:
Take the time to set up your inbound/outline distribution lines correctly. If this is done, every employee in your department will be content utilizing TalkDesk (I assume). It's quick to pick up, easy to use,
TalkDesk
What do you like best about the product?
Ease of use and how fluid the software works and pairs with others.
What do you dislike about the product?
I honestly cannot think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
We are able to take in high call volumes and solve the issues of dropped calls.
It gets the job done
What do you like best about the product?
It's very self-explanatory and easy to use. Simple to transfer calls and set statuses. The callbar app is very user-friendly. Although I do not personally set up new ring groups or phone lines on TalkDesk, I have requested for them to be made, and it seems like a very quick and easy process based on how quickly my requests have been completed by our IT department.
What do you dislike about the product?
I don't particularly appreciate that when you transfer a call to someone else, there is not a confirmation screen that pops up. It's very easy to accidentally transfer to the wrong person, because one click ends your call and already moves it on to someone else.
I also wish you could mute or opt out of a call without preventing the call from continuing to ring for others within the ring group. Maybe you can and it just isn't immediately obvious how to do so. I always just wait until the call ends or until someone else picks up if I am busy and haven't yet set my status to Away.
I also wish you could mute or opt out of a call without preventing the call from continuing to ring for others within the ring group. Maybe you can and it just isn't immediately obvious how to do so. I always just wait until the call ends or until someone else picks up if I am busy and haven't yet set my status to Away.
What problems is the product solving and how is that benefiting you?
TalkDesk makes it easy to have multiple phone lines within our company and makes it simple to transfer these calls to other departments should someone call the wrong number. I love having an app to select ring groups from, rather than having to dial extensions to transfer calls. Having the visual on my computer in front of me of who is calling and where I can send a call is very helpful.
Recommendations to others considering the product:
Call transfer confirmation popups are the only thing I wish were present on TalkDesk that aren't-- I have no issues otherwise, so I recommend the service.
Amazing capability!
What do you like best about the product?
Talkdesk is super easy to use and efficient. The sound quality and ease make this my favorite way to communicate with our personnel with no problems or glitches. The call bar feature makes the ease of use even more efficient so I can have other things open while on the call. This helps by allowing me to open any profiles needed during the call to assist the person on the other end of the call as fast as possible. The quality of sound is clear and I rarely have any glitches or disconnects. My favorite part is the ease of use, though. I don't even have to type in the number. I can copy and paste it into the Callbar and hit enter and the call goes through. Transferring calls to other people is super easy also. I have no issues with contacting another Krucial Staffing representative while still on the call with the personnel and easily transferring the call to a coworker.
What do you dislike about the product?
The only thing I dislike is having to login every single time I open the Callbar instead of it keeping me logged in, but the login process is easy and quick.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me communicate with our reservist personnel in an easier, clearer way than just messaging them through our AlertMedia account. Using Talkdesk is much easier to use to ask questions and address any issues the person has in the easiest and clearest way possible.
Recommendations to others considering the product:
Make sure you download the callbar feature! It makes calls so much easier and more efficient
User friendly, simple interface
What do you like best about the product?
the interface is simple and self explanatory
What do you dislike about the product?
The actual reporting was semi difficult to figure out on my own.
What problems is the product solving and how is that benefiting you?
We as a sales department are using talk desk to track numbers who call in and who we call to track the success of our marketing team
Recommendations to others considering the product:
If you need an app that is user friendly and needs little or no training to use--I highly recommend talkdesk
Great call center tool! love the features!
What do you like best about the product?
Very user friendly. Easy to log in to. Trouble shooting tips are easily accessible as well. I love being able to see what phone number called, how long the call was, when the call was made, if it was incoming or outgoing, which phone line thy called and who they talked to. It helps us narrow down the correct information from caller to staff members. the caller ID feature is handy when expecting return phone calls. Our team knows who the call should be answered by or who to transfer to. And another thing, transferring calls in the office from department to department or teammate to teammate is made very easy with this app!
What do you dislike about the product?
On a rare occasion, the calls drop or do not complete when incoming. Large quantity of incoming calls is sometimes hard for the app to handle but the issue gets resolved quickly.
What problems is the product solving and how is that benefiting you?
Being able to see which phone number called on what days, what times, and who they spoke with is a great resource to have. With several people on our team and callers who want to say they called on specific days but the person they spoke to told them the wrong information, we can see all the information of the call needed to help the caller to the best of our ability.
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