Talkdesk
TalkdeskExternal reviews
2,500 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Reliable and user friendly.
What do you like best about the product?
I like how every agent has such in-depth statistics, and it's always accurate. It is easy to transfer calls and if you only use the basic funtions of your Talkdesk widget, almost anyone should be able to use it. I love that the reports for individual agents show the amount of time spent in each status in order to ensure productivity is always high.
What do you dislike about the product?
I wouldn't say I like how we can't tell who hung up the phone- whether it be one of our agents or the other person on the line. I also don't like the function of the blind transfers because it doesn't provide the best environment for top of the line customer service. I also dislike that on the "calls" tab, you have to constantly refresh it to have updated information- but on the other hand if it were constantly refreshing itself, that may get annoying too so I'm not sure how to solve that issue.
What problems is the product solving and how is that benefiting you?
We have caught a lot of people lying about their productivity; I like how it keeps our agents accountable. We have caught a lot of agents who were attempting to make their call volume look high by trying to cheat the system but Talkdesk really makes it fool-proof; if you're paying attention, your money will not go to waste with this app.
Recommendations to others considering the product:
I would recommend paying attention to the training videos; they're a little wordy but make the difference in understanding how to best utilize Talkdesk to its total capacity. Another recommendation I have would be to explore all of the different facets and nooks and crannies of the website - that will help your organization more than just using what you see right off the bat.
The use of the platform and the use of new tools has been very helpful
What do you like best about the product?
The platform gets updated all the time, which helps always to have a correct look at how the Queue goes
What do you dislike about the product?
Sometimes it could be a little slow when I try to filter some information
What problems is the product solving and how is that benefiting you?
It is very helpful to attend to our clients and check the Queue real status
Recommendations to others considering the product:
Very recommended so everyone on a business account can use it.
Reason to choose talkdesk
What do you like best about the product?
1) Different features that allow checking the call history.
2)Easy to monitor and check the service level.
3) automatic recording option which can be useful for quality and training purposes.
4) Easy call transfer option.
5) Easier to set call tree for team members.
2)Easy to monitor and check the service level.
3) automatic recording option which can be useful for quality and training purposes.
4) Easy call transfer option.
5) Easier to set call tree for team members.
What do you dislike about the product?
1)edit option for the talk desk could be improved.
What problems is the product solving and how is that benefiting you?
Talking to customers and couriers and resolve their issues in a timely manner.
Talkdesk reliable softphone
What do you like best about the product?
TalkDesk has been reliable comparing to all other softphones. The quick connectivity and clarity is such a relief to the one who works majorly on calls. I have used 3 Cx and TalkDesk both. I would recommend Talkdesk as its improvements are not measurable.
What do you dislike about the product?
Loading issues rarely and it leads to taking time in calling customer
What problems is the product solving and how is that benefiting you?
I have been using it to connect with customers of various locations and I realized this is a must-have software for call centre business
TalkDesk easy to setup and use
What do you like best about the product?
Studio is amazing to work with, I can build a IVR in a few minutes or add a change. This makes a world of difference when working on changing things
What do you dislike about the product?
Lack of documentation for ring groups. Other than that nothing
What problems is the product solving and how is that benefiting you?
We replaced another phone system with TalkDesk, as the other phone system was clunky and had many issues
Connecting Each Other
What do you like best about the product?
It works well and is an exciting calling app for remote employees for an easy phone call transfer. Great app
What do you dislike about the product?
Difficulty in knowing which countries we are not allowed to dial out to moreover too many updates
What problems is the product solving and how is that benefiting you?
Deliver a better calling experience without any distraction. It is innovative, creative, and challenge and help employer and customers thrive and grow.
Recommendations to others considering the product:
Keep the call center agents working from anywhere
TD offers different options & call monitoring
What do you like best about the product?
Very easy to use and offers a clear view on the agent level. this helps real-time management
What do you dislike about the product?
Unfortunately, its limited in terms of reporting, couple of report should be added, and not possible to build personalized reports
What problems is the product solving and how is that benefiting you?
Monitoring calls and agents performance
Good Contact Center Solution
What do you like best about the product?
Provides a broad solution to Softphone contact center for your customer support teams
What do you dislike about the product?
It doesn't integrate well with other key systems, such as Salesforce.
It requires an in-depth implementation with little documentation. It requires their implementations team to get it set up, which they charge additional fees for.
It requires an in-depth implementation with little documentation. It requires their implementations team to get it set up, which they charge additional fees for.
What problems is the product solving and how is that benefiting you?
They offer a robust contact center.
TalkDesk Is an Accessible, Well Supported Solution
What do you like best about the product?
The tool is straightforward to use for even the newest support agents. The Talkdesk support team is well equipped to answer any question and ready to screenshare to help with more complex questions.
What do you dislike about the product?
Occasionally, calls are routed incorrectly. It can be hard to pull certain metrics such as Service Level. I have had to change metrics due to this difficulty. Support is still there when you need it though.
What problems is the product solving and how is that benefiting you?
Our company uses Talkdesk to resolve customer issues via phone call. We can use many agents at a time and track information via "dispositions." We are currently integrating with our email service.
Recommendations to others considering the product:
Work with their Support team when establishing or learning about their Flows. It can be challenging at first.
Highly functional phone system
What do you like best about the product?
I like tracking and reporting capability
What do you dislike about the product?
Nothing I dislike. The system is great!!
What problems is the product solving and how is that benefiting you?
Documenting phone calls is easier, if someone forgets to document a call the system has a record of the call.
Recommendations to others considering the product:
This system is very easy to use and being able to track calls made and received is a breeze.
showing 1,131 - 1,140