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Talkdesk presents a convenient business option
What do you like best about the product?
I like that the calls are recorded for record-keeping purposes
What do you dislike about the product?
I dislike that the connection is poor at times
What problems is the product solving and how is that benefiting you?
We are able to go back and look deeper into customers' requests as there is a record of the conversation. This is also useful for training purposes and to help employees grow and improve.
Recommendations to others considering the product:
The quality of the recording might vary and depending on the source of the call, it might be difficult at times to hear the person over the phone
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Efficient way to receive and place calls
What do you like best about the product?
Calls come through and show you the number which customers are calling from. This ability allows you to add callers as a guest to easily identify customers and clients. The application also allows you to create customizable dispositions to track your productivity and activity. If you are interested in customer satisfaction you are also able to track your response statuses as well as the satisfaction in a convenient graph form. Forgot what happened on the call? No problem! You can listen back to any calls you or someone else has made with the appropriate permissions. You can also easily download recordings if you need them for your records.
What do you dislike about the product?
Only one dial tone when coming through, if they were customizable that would be very helpful especially if you dream about the ringing! Sometimes calls do not come through ringing with audio. If you leave the window open and your computer is asleep and you are offline, if the computer wakes up it automatically puts you online. I would personally prefer logging into an offline facility so I can set my status to active when my shift starts.
What problems is the product solving and how is that benefiting you?
Customer wait times, operator response times, overall productivity
Great Tool for Business!
What do you like best about the product?
The click to dial feature integrated with SalesForce
What do you dislike about the product?
No Call History available on the Talkdesk app
What problems is the product solving and how is that benefiting you?
Eliminates the need for a bulky desktop phone.
A no-hassle cloud contact center solution
What do you like best about the product?
Quick and easy to deploy and maintain. The web-based portal enables anywhere access.
What do you dislike about the product?
Some integration features with the leading CRMs are not available out of the box and require additional development efforts.
What problems is the product solving and how is that benefiting you?
We implemented TalkDesk to enable the omnichannel experience for our customers and engineers. A single routing interface works well to handle different mediums of conversations with the customers and partners.
Decent customer service tool - great solution for calls
What do you like best about the product?
It is an excellent option for upgrading from a traditional phone to TalkDesk, it is easy to use, you can check and listen to your recordings, you can track statistics and you can use it anywhere. You can log a call and there are a lot of helpful functions.
What do you dislike about the product?
There are some technical difficulties happening sometime. There are a lot of glitches and bugs but the talk desk support team is always there to help and resolve the problems in a timely manner. There are some things that need improvement but overall they are some minor things which when you report get resolved. Not bad at all.
What problems is the product solving and how is that benefiting you?
Working as a customer service we were communicating and helping the customers on a daily basis. There are a lot of benefits as the ability to hold the call, transfer it (cold or warm), put the call on hold while you speak with someone else. It is so versatile and there are a lot of benefits and it is really easy to use.
Recommendations to others considering the product:
It is really a good tool to use if you are doing customer service. Easy to use, there are lot of benefits, a lot of features and it can help you save a lot of time. There might be some glitches sometimes but the team is really eager to help and resolve those in a timely manner. Recommended, try it out
Lightweight and gets things done
What do you like best about the product?
I use the callbar all day and it's nice because it's never in the way or slows things down. I can communicate and keep doing things on the computer with no issues. It's also nice to say the hour to hour breakdown on the reporting as well as live agents.
What do you dislike about the product?
It would be nice to have more integration with Salesforce, though I understand it may be just because our organization hasn't implemented that yet... Other than that I think it's great.
What problems is the product solving and how is that benefiting you?
My team and I use it to reach out to end-users of our products and help them through finishing setup or educating them on features and best practices for our products. I think any VOIP software can get this done but the value is in the reporting and being able to break things down by different agents, time, etc.
Sync with Salesforce is priceless
What do you like best about the product?
Talkdesk is so great at managing both outbound and inbound calls. We have the confidence of knowing that calls will be logged in Salesforce, which allows us to track customer history and give all customer-facing teams visibility over interactions.
What do you dislike about the product?
Linking calls to Cases has not been perfect; we've had to work with the Talkdesk team to make this more reliable.
What problems is the product solving and how is that benefiting you?
All our customer-facing teams can be using the same software; it is possible to record calls. Its improved call management and tracking.
Been using talkdesk for 5 years
What do you like best about the product?
I enjoy the mobile app. It makes it convenient when I'm away from my desk to be able to still receive phone calls.
What do you dislike about the product?
I wish there was an in app way to record your own voice for voicemail.
What problems is the product solving and how is that benefiting you?
Currently, I don't have any issues I'm trying to resolve with Talkdesk.
Extremely simple and scalable customer service solution
What do you like best about the product?
Extremely easy to get set up and begin using. Voice quality is very good.
What do you dislike about the product?
It is quite expensive. Amazon's product is starting to become more robust and the pricing is very competitive..
What problems is the product solving and how is that benefiting you?
We have a customer support team of 30 agents who were all working in one office just a few months ago. In 72 hours we all went remote and the switch was absolutely seamless. Call quality was great even with home internet.
Good product, works very reliably
What do you like best about the product?
It's fairly easy to use and seems to be very reliable.
What do you dislike about the product?
It's not very intuitive when it comes to setting up the rollover groups.
What problems is the product solving and how is that benefiting you?
Taking calls from international customers as well as pilot project participants.
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