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Longtime customer
What do you like best about the product?
The rules/workflow settings allow for a highly customized experience for your callers, allowing you to automate a lot of the more mundane aspects of a standard call and getting the customer to the right place/person more efficiently.
What do you dislike about the product?
The pricing is a bit high, but it's a quality product and you get what you pay for!
What problems is the product solving and how is that benefiting you?
Automated workflows are key to unclogging the phone lines. It's odd to think of a time when we didn't operate with that in place.
Recommendations to others considering the product:
n/a
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TalkDesk Review
What do you like best about the product?
Ability to sync with Salesforce. Ability to change my business hours and also align my personal phone to my business phone
What do you dislike about the product?
Updates that automatically change how things are synced with our Salesforce
What problems is the product solving and how is that benefiting you?
Helps us communicate with our clients, worldwide and domestic.
Great Call Center tool
What do you like best about the product?
Real efficient tool, simple to manage. You can modify and create your own filters, groups and adapt to your needs.
What do you dislike about the product?
I need work more time with it to find something, by the moment I don't have any problem
What problems is the product solving and how is that benefiting you?
The main benefit is the option to review the calls, transfer them and shadow some conversations at real time.
Unreliable product. Not as robust as we thought it was based on how it was pitched.
What do you like best about the product?
Salesforce is integrated pretty well - not many issues there.
What do you dislike about the product?
The callbar application isn't robust or customizable so it is not user-friendly for our visually impaired employees. Also, the phone app is far from dynamic, as reps need to be able to make calls on the go. Also, there was no solution for implementing callerID which seems like a relatively basic business telephony feature.
What problems is the product solving and how is that benefiting you?
Better reporting in real-time than the previous system we used.
Recommendations to others considering the product:
Make sure you map our your exact requirements and feature requests and make sure you get the exact, tangible answers to those queries - otherwise you will be disappointed.
My experience was overall positive
What do you like best about the product?
It's easy to manage when working with several tools.
What do you dislike about the product?
the calls dropped sometimes and when I used different headset I would have to wait until the call disconnect to configure it
What problems is the product solving and how is that benefiting you?
when i had issues just I close out and refresh it
Consistent Service
What do you like best about the product?
It's easy to get a live view of my team. It's easy to perform QA on calls. Reporting is helpful, but I would love to see the ability to get a snapshot of a person's productivity without the hours our business is not open.
What do you dislike about the product?
Billing and Pricing are confusing and have caused some concern for our team, which are being currently worked on with TalkDesk. We also had a long integration process, but once the product was launched it's been pretty seamless.
What problems is the product solving and how is that benefiting you?
The biggest problem we had when we were looking at a new phone service was the ability to route calls and create transparency. Our team is remote, so the ability to manage a remote workforce and QA calls was important, along with the ability to integrate into our already working systems.
Recommendations to others considering the product:
Very easy to use. It does require a wired set-up, especially crucial if you are considering working remotely with the service.
Talkdesk has been great!
What do you like best about the product?
The Talkdesk <> Zendesk Integration works well for us
What do you dislike about the product?
Managing the Zendesk integrations is tedious and repetitive. It would be great to be able to at least have multiple integrations tabs open at a time
What problems is the product solving and how is that benefiting you?
Answering support calls and onboarding users
Recommendations to others considering the product:
Integration options are awesome
Reliable service, with good integrations
What do you like best about the product?
The ability to ring users anywhere in the world is the main feature that we needed; TalkDesk does a great job of providing service anywhere without lag issues
What do you dislike about the product?
Every once in a while, the integrations will glitch, but it's easy enough to sort out
What problems is the product solving and how is that benefiting you?
We are able to connect staff across the country (and sometimes continents) to serve our customers seamlessly.
I would recommend it, as its easy to use reporting is also simple.
What do you like best about the product?
That its very user-friendly. The New CS representatives adapt to it easily.
What do you dislike about the product?
There is nothing I dont like. Maybe the integration with Zendesk could be a bit easier.
What problems is the product solving and how is that benefiting you?
The communication with the customers, being able to monitor calls for training purposes.
Recommendations to others considering the product:
Great system, easy to do reporting and easy to integrate to other software.
Wonderful solution for telehealth professionals
What do you like best about the product?
Potent and reliable communication tool to better reach our Living Healthier participants, offering great customization as well as reliable quality assurance tools. Talk Desk has helped us take our health coaching service to a new level, facilitating reaching out to our participants in a professional manner.
What do you dislike about the product?
Nothing at all. Talkdesk satisfies our business needs
What problems is the product solving and how is that benefiting you?
We managed to communicate with our participants in a prompt way. The phone tree settings allow for easy voicemail options, easy to customize and adapt. Their customer support is top notch also.
Recommendations to others considering the product:
Analyze how your current phone tree works and where you want to take it. The Talkdesk support team will help you adapting to your needs but is is essential to know where you want to go first. Identify how Talkdesk will help you shine and they will assist you all the way to the top.
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