Talkdesk
TalkdeskExternal reviews
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Talkdesk: An Efficient, Effective and Flexible Call Center System
What do you like best about the product?
The GUI is very simple to use and intuitive. If the app is training to find dashboards and reports, a new user does not require anything. I like the integration of the app with Salesforce, which holds all the data points of our clients. To continue to develop their offering, Talkdesk also comes up with enhancements. When a rare problem arises, it is extremely accurate and fast to answer. I think that the Talkdesk is the future for higher education and other fields of communication. Anyone who thinks like this is a genius. If the pandemic hits, communicating with each other is very difficult for businesses. It can be seen by large corporations as a great commodity. They have regular and consistently updated data and are superbly attentive and welcoming to their support.
What do you dislike about the product?
My only criticism is that some workers find it impossible to use a headset without a physical telephone. This is more culturally than a Talkdesk knock because the call output of the recommended headsets is excellent and the records are not difficult to hear. It's getting used to getting from a culture where everybody has a physical phone that uses a headset now. We are in a business in which we occasionally have to give and receive faxes. I know it isn't ideal, but we won't need a third-party fax app if Talkdesk backed it. This is about the only legitimate complaint I can make.
What problems is the product solving and how is that benefiting you?
Fraud is for example a general issue in expenditure accounts. Preventing this would definitely save the business some money, but you must remember that you are planning this procedure for 1% of individuals who will be diachronic and benefit from the scheme. And 99% of those that do not need this rule yet are now burdened with it also have a tremendous expense. We will reach our participants promptly. Your consumer advocacy is also a leading priority. Talkdesk is used by sales and service personnel to meet all consumer requirements. Incorporate these techniques into CRM to keep track of consumer vapors. The Talkdesk with other instruments can be quickly integrated.
Recommendations to others considering the product:
I strongly advocate that you start a training session for Studio, the software you use to build your IVR if you are considering using Talkdesk. It can be very hard to learn and one-on-one can be invaluable. Talkdesk has a strong client strategy that enables direct channels and makes sure the client relationship develops in the right way.
Talkdesk is a great replacement for deskphones. And its working very smoothly
What do you like best about the product?
That you have much options to configure within the admin portal.
User friendly.
User friendly.
What do you dislike about the product?
The support takes sometimes a bit long when its not working.
What problems is the product solving and how is that benefiting you?
Talkdesk callbar issues. It is very user friendly.
Recommendations to others considering the product:
It's a great product if you are looking for a solution without desk phones and within a large company.
Solid VoIP Solution with holistic Call Centre setup options
What do you like best about the product?
Studio flows are very easy to built and use and have comprehensive options
What do you dislike about the product?
The Reporting is still a bit too clunky and not seamless to built
What problems is the product solving and how is that benefiting you?
International Support, Market specific call center Setups, CRM and Customer Support System Integrations
Talkdesk Feedback
What do you like best about the product?
All links are easy to understand. You can see the queue properly amazing
What do you dislike about the product?
there are times that we have to relaunch to make it work amazing
What problems is the product solving and how is that benefiting you?
You can see the agent's real time status and is counting by seconds amazing
Recommendations to others considering the product:
Consider to use Talkdesk as it is user friendly. Easy to navigate and data needed are easy accessible
Rocky Start but good now
What do you like best about the product?
I like the ease of requesting new phone lines and setting up agents.
What do you dislike about the product?
The solution does not natively work with SFDC; we had to customize (additional money) to work with OmniChannel in SFDC.
What problems is the product solving and how is that benefiting you?
Pretty standard phone solution.
Happy with platform
What do you like best about the product?
The easy-to-use platform and reports that can be generated.
What do you dislike about the product?
At times the platforms will glitch out, but TD is quick to fix the issue.
What problems is the product solving and how is that benefiting you?
The platform has allowed us to track calls and progress of our agents.
Recommendations to others considering the product:
I recommend the platforms for call centers!
Talkdesk Review
What do you like best about the product?
Seeing the actual Service level and the available and not available agents
What do you dislike about the product?
Too many screens to open when need to check on agents status
What problems is the product solving and how is that benefiting you?
When Call listening and queue management. Very helpful in checking agents' stats.
Good platform, but unclear as to the direction they are moving in
What do you like best about the product?
There are a lot of features to help you run a call center or phone support team. It is certainly a powerful system that can adapt to the needs of your business.
What do you dislike about the product?
The direction the company is going in appears to be wider than it is deep. More phone focus would be appreciated, rather than trying to become a chat, sms, and email provider.
What problems is the product solving and how is that benefiting you?
We are trying to implement better routing and automation with talkdesk
Great for texting
What do you like best about the product?
Used this mostly for SMS - but the platform was very smooth and easy to use. Well designed!
What do you dislike about the product?
I had no issues with Talkdesk while using it
What problems is the product solving and how is that benefiting you?
Communicating with clients - some prefer texting to a phone call, we used it mostly for SMS. Great to have another channel to lean on to keep clients engaged
Recommendations to others considering the product:
Talkdesk is a super intuitive tool, and very user friendly. I can only speak to the SMS component of it (as we were using it in addition to a dialer that did not offer SMS capabilities).
Not pleasant
What do you like best about the product?
Capabilities of the system as other partners are benefiting from it
What do you dislike about the product?
lack of coordination
, the mismatch between what was promised and actual functionality
, the mismatch between what was promised and actual functionality
What problems is the product solving and how is that benefiting you?
auto-dialing the prospects in salesforce
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