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Talkdesk Cloud-based call center game changer, which needs some improvement.
What do you like best about the product?
I like the back-end features, including integration with Okta, Talkdesk Studio call flow designer, Dispositions, Teams.
Talkdesk vision is extremely compelling to customers looking for a cost effective cloud-based call center product.
Talkdesk vision is extremely compelling to customers looking for a cost effective cloud-based call center product.
What do you dislike about the product?
Lack of the user provisioning from Okta to Talkdesk.
Dependency on TD CallBar to transfer calls to an external number.
TD CallBar is not designed to run in a multi-user environment like Citrix or MS Terminal Services.
Absence of the unlimited calling plan.TD charges for inbound calls.
Limited SIP-trunk functionality with ZoomPhone.
Inability to detect the existing agent sessions with TD CallBar.
Dependency on TD CallBar to transfer calls to an external number.
TD CallBar is not designed to run in a multi-user environment like Citrix or MS Terminal Services.
Absence of the unlimited calling plan.TD charges for inbound calls.
Limited SIP-trunk functionality with ZoomPhone.
Inability to detect the existing agent sessions with TD CallBar.
What problems is the product solving and how is that benefiting you?
Talkdesk is a good choice for customers who don't have any on-prem infrastructure.
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Excellent platform for connecting with customers
What do you like best about the product?
Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email.
It provides well developed tools to monitor performance and deep integration across the various apps.
The cloud based approach allows colleagues to work remotely and connect across all of our sites easily.
It provides well developed tools to monitor performance and deep integration across the various apps.
The cloud based approach allows colleagues to work remotely and connect across all of our sites easily.
What do you dislike about the product?
The transfer of calls element could be improved.
What problems is the product solving and how is that benefiting you?
Cloud based approach to a call centre easily accessible on employees own devices.
Amazing Software/Life Changing Making work so easy
What do you like best about the product?
The fact that I"m able to reach client by one phone call and leaving messages is great.I like the reporting process cause it can see who is online and when a call is coming in. This sheet and the whole soft ware is great.I can see how many agents are available, who went on break or on follow ups.It also lets us monitor calls when we transfer over to law firms. Helps us improve.
What do you dislike about the product?
I sometimes feel like the software is slow, but its mainly because of the amount of calls that come in. I don't have an issue with TalkDesk. I use it everyday.
What problems is the product solving and how is that benefiting you?
Knowing all your employees are set and can see everyone screens. I love this software. I recommend talkdesk for all call-center or a buy law firm.
Recommendations to others considering the product:
Talkdesk is amazing for a call center? Amazing software.
Paid over $50K and we can't keep a call connected
What do you like best about the product?
In theory, it could be a good product but the continue to fail on execution .
What do you dislike about the product?
Dropped calls, incorrect reporting, lots of excuses from the support team with no action. Everything will be fixed in 2-3 quarters.
What problems is the product solving and how is that benefiting you?
Phones and reporting for a customer success team.
Talkdesk Feedback
What do you like best about the product?
Very user friendly. Calls are recorded and tracked for inclusion in KPI monitoring
What do you dislike about the product?
You can't take screenshots on what people is doing while being monitored; and the desktop app is a bit unstable
What problems is the product solving and how is that benefiting you?
Improving customer customer experience by monitoring LCR and call monitored coaching.
Nice communication platform
What do you like best about the product?
is easy to use, a great help platform since it allows you to check all the metrics, calls, recordings, everything,
the way calls are recorded with very good audio quality
the way calls are recorded with very good audio quality
What do you dislike about the product?
that you can not transfer a call when you have the called on hold, i think that this is the only issue that talk desk has,
As advice I think you should implement the option to transfer even on hold in order not to have a dead air moment.
As advice I think you should implement the option to transfer even on hold in order not to have a dead air moment.
What problems is the product solving and how is that benefiting you?
the metrics in my job due to we have a pick up rate also the clarity on the calls, call duration
Recommendations to others considering the product:
very good communication platform, easy to use, good clarity at the time of calls and above all you can keep track of them
Good and easy tool for making calls
What do you like best about the product?
The ease of use and the feature that enables all the numbers on your browser to talk desk links, which allows you to call just by clicking on the number.
What do you dislike about the product?
Nothing as such. I think that the product is perfect
What problems is the product solving and how is that benefiting you?
We are making calls every day, and reaching out to our customers.
It gets the job done
What do you like best about the product?
I like that I can use talkdesk with my computer and it can sync with Salesforce
What do you dislike about the product?
I seem to have a lot of connectivity issues with Talkdesk, sometimes it will randomly drop calls. Also, sometimes it has a hard time picking up my voice which can be frustrating.
What problems is the product solving and how is that benefiting you?
It's a great way to track calls as well as stay in touch with people I need to contact
Recommendations to others considering the product:
It's a great option when it works well
A definite upgrade from our prior phone system
What do you like best about the product?
The ability to enter a call disposition after every call.
What do you dislike about the product?
1)Not being able to filter by day on the Calls report.
2)When entering External Favorites #'s under the preferences tab the system tends to lag.
3) Not being able to transfer a call while the caller is on hold (we have to Mute and then transfer the call)
2)When entering External Favorites #'s under the preferences tab the system tends to lag.
3) Not being able to transfer a call while the caller is on hold (we have to Mute and then transfer the call)
What problems is the product solving and how is that benefiting you?
We no longer have to use google contacts to store our Partner Agents phone numbers.
No longer have to keep a spreadsheet to keep track of our call dispositions, with Talkdesk we are able to enter a disposition after every call.
No longer have to keep a spreadsheet to keep track of our call dispositions, with Talkdesk we are able to enter a disposition after every call.
I am on the IT side and was a part of the selection and implementation
What do you like best about the product?
Feature set, ease of support, and the pricing model
What do you dislike about the product?
Plugin support could be a bit better, but otherwise i'm fine
What problems is the product solving and how is that benefiting you?
Support for the entire helpdesk team, tracking, workforce management, dialtone
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