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Talkdesk is the best
What do you like best about the product?
I love how Talkdesk makes it easy to keep track of incoming calls and recognise regulars. Its sentiment tracking tools also make it easy to gauge your productivity levels! It also provides valuable insight into customer satisfaction with graphical representations of response times and overall satisfaction ratings for each call. What's more, if authorised by management, you can listen to your own calls and those of others at the touch of a button - and download audio files quickly and easily when you need them!
What do you dislike about the product?
At the moment I have no major complaints about Talkdesk. With its user-friendly interface and features such as the ability to track answered calls in reporting, I believe that many people can quickly learn how to use the software efficiently and get the job done without much difficulty.
What problems is the product solving and how is that benefiting you?
Talkdesk has enabled us to customise our customer service. It has allowed us to streamline the routing of incoming calls, divide them into teams and even prioritise certain callers.
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Very reliable call centre platform with very good customer support
What do you like best about the product?
A very stable service with near-constant improvements to the platform.
What do you dislike about the product?
There are some features lacking on their platform, but we are working closely with them to get new features implemented.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a very helpful tool to allow us to operate during the pandemic with a lot of our staff working from home.
Unleash the power of Talkdesk in your call centre!
What do you like best about the product?
When it comes to facilitating effective communication in the workplace, Talkdesk stands out with its innovative cloud-based technology. It offers a range of features such as account verification with codes, encrypting messages for privacy and security control, customising plans to achieve desired results faster and mitigating impressions seamlessly.
What do you dislike about the product?
I don't have any major complaints about Talkdesk. It's rare that the 'get data' screen blocks incoming calls, and network or website inaccessibility is rare. However, it can be a challenge to remember to check your voicemail using the app if you forget.
What problems is the product solving and how is that benefiting you?
Having Talkdesk as a central location helps me to easily monitor data in real time, generate relevant and meaningful reports and effectively manage the amount of my precious time spent on customer calls.
Deliver exceptional support with Talkdesk
What do you like best about the product?
I find Talkdesk extremely useful for its click-to-call features, speed dialing, intuitive interface layout and the ability to take notes in real time with automated Salesforce syncing. I also appreciate the fact that we can track which contact has been contacted and view their associated notes, and that this tool gives managers in our organisation a great overview of who is available or busy with transfers as needed. All in all - by making calls and managing transfers while using reports from the sales force contact analytics - Talkdesk enables efficient use of resources and provides a seamless customer service experience without inconvenience!
What do you dislike about the product?
I appreciate the value that Talkdesk provides, but I don't like how long it can take to generate reports or when certain time frames are selected. Ideally, if there was a way to capture screenshots of a monitored user's screen while monitoring and running diagnostics, this would be an incredibly useful feature. Despite these minor shortcomings, once you get to grips with the ins and outs of using Talkdesk, it is a fairly straightforward process to create requests and generate output accordingly.
What problems is the product solving and how is that benefiting you?
Talkdesk is ideal for managing team performance and holding team members accountable, as the status updates make it easy to see who is doing what and when.
Always amazing results: Talkdesk
What do you like best about the product?
I love the versatility and ease of use that Talkdesk offers. It doesn't require in-depth technical knowledge, special hardware or software downloads on either side to run its contact centre solutions, making it ideal for both administrators and agents alike! Furthermore, with Amazon Web Services providing a secure back-end infrastructure that guarantees 99% uptime, reducing maintenance issues due to less frequent operating system updates, Talkdesk is an even more powerful option than other services out there. In addition, we can keep our existing staff in the office or at home, but offer customers a local number from anywhere in the world. All in all, a great experience from a reliable source that makes us trust their service again & again, while seeing an increasing user adoption rate day by day!
What do you dislike about the product?
I am dissatisfied with my experience with Talkdesk. The Excel sheets were the only resource we relied on for our training, yet I was unable to extract any useful information from them. What's more, when we dialled in to ask further questions, we received no response at all from the agents; leaving us downright disappointed with the quality of customer service. Furthermore, the product malfunctioned several times during training sessions, leaving me unable to maximise its potential benefits.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me stay connected and organised. By providing a powerful CRM system, I can quickly access customer information and seamlessly store contact details to build relationships more efficiently than ever before.
Talkdesk: Experience the best in online call centre solutions
What do you like best about the product?
I appreciate Talkdesk for its user-friendly interface and intuitive design, which makes it easy to learn. Its ability to sync with Salesforce, where our customer information is stored, saves me a lot of time as I don't have to open multiple platforms separately. The software is constantly introducing new features to give users the best possible experience when using it. What's more, their accuracy in dealing with difficult situations combined with quick response times is commendable; they always keep up with the latest technologies, which makes them perfect partners, especially now during this pandemic, when companies around the world need to communicate virtually like never before - Talkdesk delivers exactly what's needed, accurately and promptly, every time!
What do you dislike about the product?
I do not like the fact that the TalkDesk texting interface still has a few rough spots that affect productivity. Also, it would be beneficial to have an automatic refresh mechanism instead of having to manually reload the login page each time after entering Callbar and logging in by clicking on the Talkdesk logo above each screen tab.
What problems is the product solving and how is that benefiting you?
Using Talkdesk, I can easily configure a variety of call mechanism features. This ensures that my customers have the best possible experience when contacting me for support or enquiries.
Talkdesk: Unparalleled tools and service
What do you like best about the product?
I like the fact that Talkdesk is easy to use, requires no special hardware or software and is securely hosted on Amazon Web Services. It's also great that I don't have to worry about routine upgrades to system components, which makes it easier for supervisors and agents to handle calls efficiently. The flexibility to transfer calls between external and internal contacts is also very useful! Most importantly, their customer service is excellent - a prompt response time combined with a courteous attitude makes me feel confident in using them as my communications platform provider. Also, building menus on IVR Studio feels artistic because you can express your creativity when used correctly!
What do you dislike about the product?
I really appreciate Talkdesk's feature set and how it can help businesses, but I feel there could be more flexibility for personalisation at an individual agent level. Being able to customise my ring tone or even change the colour scheme in Callbar would make communicating with contacts much less monotonous. This additional granularity of customisation options within Talkdesk will make an already great platform even better!
What problems is the product solving and how is that benefiting you?
With Talkdesk, I have access to a streamlined method of communication that helps me save time when there is no desk phone available. This allows me and my team members to communicate effectively and quickly, further improving our business operations.
Talkdesk - simple and trustworthy
What do you like best about the product?
I like the simplicity of Talkdesk when it comes to using it. It is easy for anyone to learn how to set it up quickly and start communicating with a computer. I also appreciate the fact that our conversations are secure from outside companies listening in without consequence, and that we can remotely change the status of colleagues in the event of an urgent situation or network outage. The splits feature gives us more information than just basic call metrics such as agents online, calls answered/missed, etc.; we can now also track current hold times, which lets us know if customers are waiting longer than normal while they're on hold.
What do you dislike about the product?
I strongly believe that Talkdesk should include transfers in the statistics calculations. This would improve the accuracy of our end-of-day metrics and prove vital to the success of our business. Without being able to accurately measure my performance, it's impossible for me to estimate how much time I've spent dealing with customer issues correctly or efficiently - which is an integral part of running a successful business!
What problems is the product solving and how is that benefiting you?
Talkdesk helps me by providing a clear record of calls and an automated schedule report that is emailed to my inbox every morning. This makes it easier for me to compile daily call reports with minimal effort.
Get ready to experience the superlative with Talkdesk
What do you like best about the product?
I love the ease of use that Talkdesk offers. The process is a breeze to set up an account and there are helpful hints to address common concerns. The ability to view call history helps us get straight to the point when talking to our customers, as we can quickly see their phone number, the reason for the call, how long they've been waiting etc., giving us more insight into their needs so we know who is best placed to deal with them. The feature of caller ID is also extremely useful; not only does it give us the ability to call back, but it also simplifies internal transfers between teams or colleagues within the company itself!
What do you dislike about the product?
I appreciate the reliability of Talkdesk and understand that, like any business with multiple servers and many users, it will occasionally slow down or crash. The few moments of inconvenience are worth it knowing that problems are dealt with quickly when they arise. On the downside, there have been reports of anonymous calls being taken by agents on rare occasions, which can be resolved immediately by submitting an incident report on their website.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I no longer have to worry about missing calls due to the wrong button being pressed on a traditional phone. Instead, its streamlined management capabilities allow me to easily transfer or handle customer support requests, providing a better user experience for both me and my customers.
Explore the exceptional benefits of Talkdesk
What do you like best about the product?
I absolutely love Talkdesk! It provides a reliable connection regardless of the quality of my internet and allows me to stay in touch with clients all over the world. It also has an amazing interface that is both easy to use and comprehensive - I compared many versions before settling on this one. As well as being extremely efficient, everything can be accessed from a single application - none of the competitors even come close. And because it doesn't cause any unnecessary lags or interruptions when running multiple tasks at once, you can use it for as long as you want without interruption! In conclusion, if you haven't tried TalkDesk yet, then get ready to drastically lighten your daily workload - try it now with no worries; go full steam ahead into five-star bliss guaranteed satisfaction!
What do you dislike about the product?
Currently, the limited scope of Talkdesk's analytics is its biggest drawback; however, the service has already taken steps to address this issue. Reports may not come pre-loaded with all the relevant details, but additional data can be requested. The benefits users get from using Talkdesk far outweigh any shortcomings, and I am confident that they will continue to improve their dashboard and reporting features so that this will soon be a thing of the past.
What problems is the product solving and how is that benefiting you?
I benefit from Talkdesk because it solves the problem of having to juggle multiple phone systems. The intuitive interface makes everything so much easier and I can see my workflow improving with the reporting tools provided.
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