Talkdesk
TalkdeskExternal reviews
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BVD Petroleum
What do you like best about the product?
Ease of Use, configuration, can be learned quickly
What do you dislike about the product?
It is missing some functions that would make it more friendly.
What problems is the product solving and how is that benefiting you?
Whatsapp integration is slow, telemetrics are amazing for Cx agents
Easy to use/set-up, reporting could use some work
What do you like best about the product?
Easy to set up new users and features, easy to learn and change the IVR
What do you dislike about the product?
The reporting has been iffy and has had discrepancies since switching the "contact" model
What problems is the product solving and how is that benefiting you?
Being our main telephony system and always being available to talk about our unique needs
Great system and very helpful support
What do you like best about the product?
Talkdesk is very user friendly and easy to use
What do you dislike about the product?
Some features are missing/could be added
What problems is the product solving and how is that benefiting you?
The users have more control and the support is great
Recommendations to others considering the product:
The support is amazing and the product works well
Mediocre at best from a Technical Support Point of view
What do you like best about the product?
The Customer Representatives Haley Martone and Lacee Klem, always going above and beyond to get things done. They always respond promptly and get us the help we need to resolve any issue we present to them.
What do you dislike about the product?
The technical support. Very canned responses to issue and refer you continually to knowledge base articles with very scripted responses and the appearance of no real experience with the product. No in-depth investigation on causality or actual resolution without a lot of user effort and intervention.
What problems is the product solving and how is that benefiting you?
Expanded functionality using Studio Call flow The email alerts and SMS when voicemails, missed, or abandon calls are useful and have enhanced our customer and support specialist experience.
Recommendations to others considering the product:
Research and compare other like products before you chose
Ergonomical system
What do you like best about the product?
Talkdesk is very easy to access, has a great ergonomy as all the settings are very easy to configurate, does change a life when you take on multiples calls a day to follow on the various leads that are presented to me.
The customer service is on point. Extremely reliable and quick to react when a rare issue emerges. Joao especially helped out and reach me promptly. He talked me through all the process by video call which something I personally have never experienced in my career. Says a lot of how they run their company , very accentuated to the customers and to details in genral . They clearly care about the people and their companies. I honestly do not know how I was able to function without Talkdesk for so long
The customer service is on point. Extremely reliable and quick to react when a rare issue emerges. Joao especially helped out and reach me promptly. He talked me through all the process by video call which something I personally have never experienced in my career. Says a lot of how they run their company , very accentuated to the customers and to details in genral . They clearly care about the people and their companies. I honestly do not know how I was able to function without Talkdesk for so long
What do you dislike about the product?
The wrong domain can sometimes be a reason for a tricky account set up as when you are trying to connect yourself it will show some errors .You are not able to reset your password as it does not sent to the link email either. It just need a little push from the lovely customer service , but once that is in order, everything works smoothly
What problems is the product solving and how is that benefiting you?
An efficient way to call clients without having a business phone nearby and being able to provide such an efficient way to call them, also more members of the team can use the same platform which allow us to communicate properly and rapidly .
Recommendations to others considering the product:
Please just get talkdesk they will save a lot of times , wether your work in customer service or in sales like myself
Talk Desk Review
What do you like best about the product?
Talk desk has an appealing and easy-to-use program.
What do you dislike about the product?
There seems to be many issues with talk desk - I have to restart the program about once or twice during my shift.
What problems is the product solving and how is that benefiting you?
TalkDesk doesn't work consistently throughout my shift. These are the issues I've experienced:
-Talk Desk disposition will change while I'm on a call
-I'm unable to hear the call come in to my queue
-I'm unable to answer the call, however I see the call coming in
-I hear the call however I'm not able to see the interface (call description) and answer the call
-Talk Desk disposition will change while I'm on a call
-I'm unable to hear the call come in to my queue
-I'm unable to answer the call, however I see the call coming in
-I hear the call however I'm not able to see the interface (call description) and answer the call
Very good service.
What do you like best about the product?
The call functions and the transfer options
What do you dislike about the product?
The ringtone and cannot be able to make another call while on a call
What problems is the product solving and how is that benefiting you?
Optimizing the agents analytics
Great tool with the help of professional
What do you like best about the product?
intuitive interface, pleasant ergonomy, responsiveness
interconnection of different tools
interconnection of different tools
What do you dislike about the product?
Some features missing, studio functions editing, backup of flows...
What problems is the product solving and how is that benefiting you?
customer support, use of standard and automatic processing
Recommendations to others considering the product:
From an administration point of view, Talkdesk misses a few minor features but is relatively easy to manage and provides powerful integration possibilities.
From the user point of, it is pleasant to use and relatively quick to master.
From the user point of, it is pleasant to use and relatively quick to master.
Pretty easy to use!
What do you like best about the product?
I like that everything is straightforward to use, and you can get the hang of it pretty quickly; you don't need intense training on it or anything. The support for this is fast in response. I love the Dashboard features and the app that you can download on your phone or tablet. In the whole year that I have used this software, I've only experienced an issue once and they fixed it right away!
What do you dislike about the product?
I would appreciate having the Live Dashboard on the Talkdesk application for my phone. They also tend to have a lot of issues lately, where I am not able to transfer or I am not able to answer an incoming call
What problems is the product solving and how is that benefiting you?
I can see multiple queues at once; that helps when trying to transfer calls to a different ring group. Also, when warm transferring, it is very helpful that the person that is receiving the warm transfer can see the number or the name of the other person that is holding. Another benefit is that you can pretty much use any headset you want, it could be Bluetooth, 3.5 mm jack, or USB, and it detects them all! I used to use Avaya in another company, and that only let me use a USB headset, so I appreciate the compatibility.
Recommendations to others considering the product:
Fantastic tool for call centers. Pretty straightforward and full of features!
As a recommendation, I would suggest that you do not install any ad blockers on your computer because that could interfere with the performance of the Live Dashboard for some reason. I had that issue, I reached out to support and that is how I fixed it, by uninstalling the ad blocker.
As a recommendation, I would suggest that you do not install any ad blockers on your computer because that could interfere with the performance of the Live Dashboard for some reason. I had that issue, I reached out to support and that is how I fixed it, by uninstalling the ad blocker.
Great technology, great support!
What do you like best about the product?
The approach to delivering services is incredible. They to really know about customer service to them own clients.
What do you dislike about the product?
I would like to receive updates while the customer case is being worked. Even if no news.
What problems is the product solving and how is that benefiting you?
I include a gamification application in the AppConnect store to get agents more focused on performance & quality.
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