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Reliable Customer Service tool
What do you like best about the product?
Product usability, ability to swap between Web and Widget mode, ability to monitor ongoing calls.
What do you dislike about the product?
Occasionally, calls drop or agents experience audio issues.
What problems is the product solving and how is that benefiting you?
Talkdesk simplified and streamlines our support process.
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TalkDesk initial review.
What do you like best about the product?
Simple, Clean and informative. looks very modern.
What do you dislike about the product?
we are not able to manage 2 calls at the same time at the moment.
What problems is the product solving and how is that benefiting you?
the benefits are that everything is easy to read and easy to find.
Recommendations to others considering the product:
Very simple, clean and easy to use.
New user experience
What do you like best about the product?
Easy to use interface, lot of useful functions.
What do you dislike about the product?
Currently we do not have the call bar/Widget enabled which detracts from the functionality but that will be resolved in the future.
What problems is the product solving and how is that benefiting you?
Greater agent adherence and voice mail connectivity
Salesforce integrated Talkdesk
What do you like best about the product?
The single sign on and the integrated platform
What do you dislike about the product?
Still receiving dropped calls although this is much less than with another provider
What problems is the product solving and how is that benefiting you?
Still getting dropped calls. Not sure how anyone can fix this but it is critical to the business that we do not get any.
Recommendations to others considering the product:
Depends on how your call tree is but try to keep it as simplified as possible.
So/So experience
What do you like best about the product?
Does the job and I have had some decent experiences with their customer service team!
What do you dislike about the product?
I do not like many things unfortunately - gathering data is SO difficult on TalkDesk - metrics need to be found using excel. Furthermore, calls are deleted when transferred, it is VERY difficult to search for past calls (I should be able to search by day, time agent). Also, I dislike that calls are organized and timestamped by "a week ago" or "two weeks ago" they should all have a specific date and time. S
So many things could be improved.
So many things could be improved.
What problems is the product solving and how is that benefiting you?
I just recently learned about the training TalkDesk offers, that said I still stand by the above features I dislike, there is ample room fro improvement.
Recommendations to others considering the product:
Make sure you have a good idea of how to use excel because you will need to have experience in excel in order to gather data.
Fantastic
What do you like best about the product?
the ability to sync with zendesk for customer support
What do you dislike about the product?
putting all unknown calls under one organization
What problems is the product solving and how is that benefiting you?
Great call center customer support platform
Reliable system for taking phone calls
What do you like best about the product?
I like that all phone calls are recorded and also that you can monitor ongoing calls.
What do you dislike about the product?
Sometimes it can be a little confusing the way that calls are cycled through the different groups.
What problems is the product solving and how is that benefiting you?
We are a software company that works with small businesses to improve their online marketing. We use talkdesk to take calls during our office hours and to make calls to our clients to go over their account and suggest improvements. The benefits we've noticed are the recorded phone calls allow us to go back and hear requests that we may have not have heard during the initial call.
Recommendations to others considering the product:
If you are looking for a quality VOIP phone service with phone recording, quality customer service and high ease of use, Talkdesk is a service you should think about using. 97 Display uses Talkdesk for customer support and reaching out to our clients to recommend services. With it's phone monitoring service, training has never been easier.
Talkdesk - Looks good, but has some major issues
What do you like best about the product?
The Talkdesk app is minimal and unobtrusive. It's easy to use and looks slick.
What do you dislike about the product?
I have frequent connectivity issues with Talkdesk. This could be partially due to my wifi connection, but my feeling is that Talkdesk is somewhat responsible.
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easy to click on a number and have it auto-dial. We used to have issues making warm-transfers, but now it is seamless.
Recommendations to others considering the product:
Talkdesk is great besides connectivity.
Talkdesk for Customer Service Helpdesk
What do you like best about the product?
I like the ease of forwarding calls to my phone for notifications. I also found the callbar an unobstrusive way to answer all issues.
What do you dislike about the product?
There were at times issues with Talkdesk working with network outages and I found that the alerting as to what my status was set to was not as ideal.
What problems is the product solving and how is that benefiting you?
It's easy to onboard new employees to spin up our call center as needed. It was a low lift way to enable customers to reach us over the phone!
Recommendations to others considering the product:
Low lift way to onboard a call center! Works well for organizations that just need one public facing number, but could see there being some challenges if routing was needed.
Pretty much a self-explanatory program.
What do you like best about the product?
Very user-friendly. I like the LIVE feature.
What do you dislike about the product?
I could not get the widget function for some reason. There are not a lot of different status options.
What problems is the product solving and how is that benefiting you?
Service level summaries and reporting are easy to look at.
Recommendations to others considering the product:
A great way to stay on top of everything.
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