Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great communication
What do you like best about the product?
the ease of use, the clarity of the calls are great as well
What do you dislike about the product?
sometimes when trying to use the widget version, it doesnt work for me for some reason.
What problems is the product solving and how is that benefiting you?
no problems at the moment
- Leave a Comment |
- Mark review as helpful
Talkdesk Is Extremely Helpful.
What do you like best about the product?
I like using Talkdesk because it makes my job a lot easier by knowing what Members are calling and they can even leave voicemails for me when I'm offline.
What do you dislike about the product?
I can't think of anything bad about Talkdesk.
What problems is the product solving and how is that benefiting you?
I love how tickets automatically generate when a Member calls and their information comes up making it easier for me to verify their identities and quickly solve their problem. The benefit that I have experienced using TalkDesk is that it's easy to navigate through TalkDesk and making outbound calls is quick and easy.
Definitely makes the workday go more smoothly!
What do you like best about the product?
Very easy to use, customizable for group. Callbar is extremely convenient - you don't have to leave a browser tab open to make calls. Being able to use stored numbers in both Talkdesk and Callbar make completing calls super convenient. The capability to make a call in Callbar from an email or other document as well as the capability to copy and paste a number into Callbar from a document.
What do you dislike about the product?
Can sometimes get a bad connection, making hearing person you're calling difficult. Issues with Talkdesk (the app) that bring our entire phone system down brings our entire business to a grinding halt. Not great when you talk to mostly clients as a whole. You have frantic clients because they couldn't get through via phone, so our email system gets flooded, which can cause a whole other in and of itself.
What problems is the product solving and how is that benefiting you?
There aren't any that I'm aware of on a company level. I am personally not experiencing any problems. Benefits of using Talkdesk allow a majority of our workforce to work remotely while still serving our clients. Employees don't have to divulge their personal phone numbers or other information in order for our organizationto continue serving our clients.
Major downfall at the moment: The fact that this survey is holding my Callbar hostage, preventing me frem doing my job.
Major downfall at the moment: The fact that this survey is holding my Callbar hostage, preventing me frem doing my job.
Definitely makes the workday go more smoothly!
What do you like best about the product?
Very easy to use, customizable for group. Callbar is extremely convenient - you don't have to leave a browser tab open to make calls. Being able to use stored numbers in both Talkdesk and Callbar make completing calls super convenient. The capability to make a call in Callbar from an email or other document as well as the capability to copy and paste a number into Callbar from a document.
What do you dislike about the product?
Can sometimes get a bad connection, making hearing person you're calling difficult. Issues with Talkdesk (the app) that bring our entire phone system down brings our entire business to a grinding halt. Not great when you talk to mostly clients as a whole. You have frantic clients because they couldn't get through via phone, so our email system gets flooded, which can cause a whole other in and of itself.
What problems is the product solving and how is that benefiting you?
There aren't any that I'm aware of on a company level. I am personally not experiencing any problems. Benefits of using Talkdesk allow a majority of our workforce to work remotely while still serving our clients. Employees don't have to divulge their personal phone numbers or other information in order for our organizationto continue serving our clients.
Major downfall at the moment: The fact that this survey is holding my Callbar hostage, preventing me frem doing my job.
Major downfall at the moment: The fact that this survey is holding my Callbar hostage, preventing me frem doing my job.
It has made my work faster and less steps to get information
What do you like best about the product?
The real time dash boards and the report section.
What do you dislike about the product?
That recordings in calls are not dated exact date of recording
What problems is the product solving and how is that benefiting you?
I am still learning to use it and do not have a lot of problems. The benefit is that it makes work faster.
Talkdesk review
What do you like best about the product?
Clear sound quality and doesn't even need to wear a headset
What do you dislike about the product?
Issues only when the internet connection isn't good
What problems is the product solving and how is that benefiting you?
I make outbound and inbound calls
Recommendations to others considering the product:
Very easy to navigate and use
Great Medium To Sales
What do you like best about the product?
Connectivity & clarity, overseas.
Plus the user comfortability
Plus the user comfortability
What do you dislike about the product?
better numbers, with less spams.
better phone app
better phone app
What problems is the product solving and how is that benefiting you?
Sales bridge gap is solved between overseas
Easiest computer phone
What do you like best about the product?
I like that everything is so easy to use and the dashboard is easy to read. I like the reporting feature that shows how many people are online, live agents, and so on.
What do you dislike about the product?
I dislike that sometimes I get double voicemails from the team's voicemail and my own but that's okay.
What problems is the product solving and how is that benefiting you?
With TalkDesk we are trying to answer live calls and then call customers back using our non-personal phone. Talk is literally perfect for that.
A leader in the field
What do you like best about the product?
Talkdesk is extremely easy to use; it integrates well with our Salesforce solution. Adding a new phone number in a new country takes 2 mins and you have a working number there. In the COVID times, we had to switch to 100% work from home and we didn't had any issues with Talkdesk. Also, their Support is always quick and helpful.
What do you dislike about the product?
Unfortunately, some countries have a legal requirement that you have to have a local presence in order to have a national or toll-free line there. Not sure if Talkdesk can do anything about it but that's our greatest pain. Otherwise, I can't name any issue with Talkdesk right now.
What problems is the product solving and how is that benefiting you?
We have a small Support team (10 people) who need to provide global coverage. Talkdesk was the optimal solution for us - in terms of flexibility, functionality (incl. the ability to quickly provide local numbers WW) and at a good price.
Talkdesk: An efficient Tool
What do you like best about the product?
I have been using the app for last 3 years and found it to be a really user friendly tool to make calls. Moreover, it is very easy to monitor how much time a team member has spent making/receiving calls. So even from a supervisor's perspective it is an efficient tool.
What do you dislike about the product?
I like most of the features Talkdesk has to offer but sometimes it takes time to pull up data. But I believe it depends on how old the data is. Other than that, the app is quite user friendly and time efficient.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us communicating with the stakeholders which can be recorded for training and follow up purposes later on. So, problems of our stakeholders can be solved more time efficiently. The Reporting feature helps us pulling up data easily.
Recommendations to others considering the product:
You should definitely consider Talkdesk to be a great option when it comes to providing Word class customer service to your customers. At the same time Talkdesk makes it easier to make sure your employees are being productive as all the important data provided by Talkdesk are quite accurate.
showing 1,201 - 1,210