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Economical and Reliable
What do you like best about the product?
the cost and the ease of use within the admin console
What do you dislike about the product?
The support response delays - when you have pressing issues or outages
What problems is the product solving and how is that benefiting you?
Call Quality for my Phillippines call center agents
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Talkdesk Review
What do you like best about the product?
The easiness of use and the way it was integrated with our other tools
What do you dislike about the product?
We use Zendesk as a ticketing tool and the integration is not perfect as it duplicates a lot of tickets
What problems is the product solving and how is that benefiting you?
Better tracking of times and what our agents are doing during business hours
Quick and easy to use
What do you like best about the product?
That I can screen all call groups and see what my team is doing live.
What do you dislike about the product?
I dislike the fact that if i'm editing a call, it will merge my calls details with the incoming one.
I can't save the information I'm currently inputting due to the call incoming.
I can't save the information I'm currently inputting due to the call incoming.
What problems is the product solving and how is that benefiting you?
Listening to live calls in order to help my colleagues with their conversations. I mostly do QA work for everyone in my team.
Recommendations to others considering the product:
Really easy to get a hang of and the support team is very helpful if you've got any questions or need help
Works fine but could be improved
What do you like best about the product?
Easy to use and efficient - buttons make sense and I like how I interact with the system
What do you dislike about the product?
Sometimes buttons are a bit too small so spend time moving the mouse around to find the one I need to click (status choice, etc)
What problems is the product solving and how is that benefiting you?
No particular problems, but I find it easy to manage calls - not sure it's that efficient for outbound calls but still good. I am quite efficient thanks to Talkdesk, although there are some general improvements to be made.
Recommendations to others considering the product:
It's a good tool to use for your calls - makes your life easier and although needs a few improvements, would recommend it given my experience
Super easy to use
What do you like best about the product?
Very easy to use and the normalised audio output is a great plus!
What do you dislike about the product?
I would like for it to be customisable to a degree - the ringtone currently sounds a bit like my alarm in the morning so I'd like to have a choice for this.
What problems is the product solving and how is that benefiting you?
We have a very mobile team across a portfolio of event venues. When taking calls in one venue, you can not only check to see if a member of staff is online, but seamlessly transfer the call to them in no time.
Easy to use and reliable
What do you like best about the product?
That it is designed clearly. There are no technical problems, you are always able to call the number- Talkdesk is reliable. You can always put the "Call-Result" after a call.
What do you dislike about the product?
That instead of putting a +, you can´t put a 00 in front of the number.
What problems is the product solving and how is that benefiting you?
When you start working it is so easy to open Talkdesk. You don´t have to do a long process to first open it.
Recommendations to others considering the product:
Talkdesk is reliable and very easy to use. The design is very nice and you have always support if something isn´t working. I recommend it!
Good tool
What do you like best about the product?
The use for the agents is very friendly, we call transfer and monitore the calls easily
What do you dislike about the product?
Report creation is not very user friendly
What problems is the product solving and how is that benefiting you?
Great thing is that it is integrated with Salesforce
TalkDesk is designed for easy use!
What do you like best about the product?
I love the ability to implement my notes during a call; which negates the use of MS Word, Google Doc, and Note Pad applications. Another thing that I find interesting is adding and editing contact information after calls for the job that I do within the G4S environment. Having all of the tools I need in one app puts Talkdesk ahead of the competition for call center use. I also see myself using this at home to avoid using mobile phones when during online gaming sessions; which would resolve all interruption in the middle of an intense match.
What do you dislike about the product?
The main thing that is a true deal breaker for me using Talkdesk is the lack of ability to change the settings in the middle of a call. For example; using a workstation that multiple users use throughout the week use different headsets which may require configuration before taking the first call for the day, so if you don't check the settings before logging into the call queue; you would have to wait until the call disconnect to configure the settings. If it is possible; I would love to see an update that would allow you to change the settings to avoid disconnecting calls that could hurt the company's and user's metrics. There is another thing I've noticed within Talkdesk that can be a pain are the glitches when a call comes through then instantly disconnect; causing my Talkdesk to get stuck in limbo without calls when I'm in Available; which requires me to logout then login. It may be a minor glitch that doesn't happen too often, but the minor things can become major.
What problems is the product solving and how is that benefiting you?
Here at G4S we troubleshoot cash recyclers and safes between multiple companies; which adding our client's contact information into Talkdesk makes it easier for us navigate and prep for the next call awaiting in queue. Another thing I love about Talkdesk is the ability to add guests to the call for conferences, transfer calls between co-workers on the floor or off the floor.
Recommendations to others considering the product:
I would advised going with Talkdesk within call centers.
Automation through Integrations
What do you like best about the product?
Easy to use automation triggers, built-in integrations, and custom integration features
What do you dislike about the product?
All the features are good, would like to have more integrated features in the call bar
What problems is the product solving and how is that benefiting you?
Talkdesk with integrations to CRM, we are automating calls, voicemails to create contacts, tickets, tasks etc..
Innovation with Efficiency
What do you like best about the product?
Range of integration efficient ,simple to use and reliable and great Knowledge base
What do you dislike about the product?
Did not like the ringer tone of Talk Desk . No option either to change /customize and also on the volume of it
Would like to have it at a slightly higher volume
Would like to have it at a slightly higher volume
What problems is the product solving and how is that benefiting you?
Improving efficiency of the agents , providing great customer experience
Recommendations to others considering the product:
Give it a try - will not get disappointed
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