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Innovation with Efficiency
What do you like best about the product?
Range of integration efficient ,simple to use and reliable and great Knowledge base
What do you dislike about the product?
Did not like the ringer tone of Talk Desk . No option either to change /customize and also on the volume of it
Would like to have it at a slightly higher volume
Would like to have it at a slightly higher volume
What problems is the product solving and how is that benefiting you?
Improving efficiency of the agents , providing great customer experience
Recommendations to others considering the product:
Give it a try - will not get disappointed
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Very effective in managing Customer Service pipeline
What do you like best about the product?
Talkdesk provides better streamlined process than the competitors and highly customizable.
What do you dislike about the product?
No solution is perfect however, Talkdesk is the smoothest to support.
What problems is the product solving and how is that benefiting you?
Our org has a very small team managing customer support. The flexibility in Talkdesk grants us the ability to reduce the 1st triage and total ticketing life cycle.
Exactly what we needed
What do you like best about the product?
The ability to easily supervise my team and track data on each individual agent. It makes it very easy to see who is doing what when, who is slacking, and what is happening in real time as well as what is happening over time. I am able to "micromanage" from afar by listening to calls and watching live reporting as well. I also love all the training videos, which made our transition to talkdesk nearly seamless.
What do you dislike about the product?
I wish i could export more in-depth/customized reports rather than just view them on TalkDesk.
What problems is the product solving and how is that benefiting you?
I wish we could integrate it more easily with our CRM/data reports in redash
Effective Service
What do you like best about the product?
I like how simple and clean the interface looks. Super easy to use.
What do you dislike about the product?
My site often times will time out. Additionally, I cannot accept a call if the "disposition" box is still active.
What problems is the product solving and how is that benefiting you?
We client face with our Talkdesk accounts. I find it beneficial because it's super simple to receive and respond to clients in just a matter of minutes.
Recommendations to others considering the product:
Talkdesk is perfect for both small and large businesses looking for a good solution to speaking with clients via phone. You can set separate numbers for each employee, numbers for each department and you can even talk with clients worldwide!
Manager
What do you like best about the product?
Great Reporting! I like that you have the ability to dial down
What do you dislike about the product?
I do not like that the newest version is required to manually update and the callbar will not update on its own
What problems is the product solving and how is that benefiting you?
We can have multiple call groups which has been very helpful getting customers in touch with the appropriate groups
Intuitive
What do you like best about the product?
Easy call dispositions and forwarding calls between each user on the platform.
What do you dislike about the product?
We are sometimes faced with connectivity issues but hard to tell if thats a talk desk fault.
What problems is the product solving and how is that benefiting you?
It allows easy understanding of call metrics. Allowing us to understand the amount of labor we need to handle our inbound and outbound calls.
A little buggy, but all around nice features
What do you like best about the product?
Queues are easy to track, Favorites is convenient, transferring, muting, and conferencing is straightforward
What do you dislike about the product?
Can't transfer to extension number, calls go to voicemail after ringing at one open agent instead of moving on to the next available agent, ring not very loud.
What problems is the product solving and how is that benefiting you?
Queues are much easier to keep track of. After call work setting allows us to have time after each call to finish up our work without being worried we'll receive a new call.
Recommendations to others considering the product:
Nice cohesiveness with Salesforce, very pretty and designed well, gets the job done
Using Talkdesk
What do you like best about the product?
For our sales agents on the phone is quite easy to learn, use, and navigate. And as a manager of said team, it is easy to navigate and make team changes when changing or adding agents to ring groups.
What do you dislike about the product?
The access to data is a bit limited and trickier to navigate or deep dive into some of the nuances on a per agent basis.
What problems is the product solving and how is that benefiting you?
Ability to centralize our phone systems from 1 location to serve a very spread out service area, covering all continental us time zones.
Good for a small business, has nice integrations
What do you like best about the product?
Good for incoming calls and voicemail management. The notifications that can be piped into Slack, Intercom etc and the ease of using another program rather than logging
What do you dislike about the product?
Better routing for queues or round robin for incoming calls
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easy to route our calls into Slack and our customer service software so we can be notified when people are calling in or have the voicemail ticketed as a follow up.
CTI solution that works
What do you like best about the product?
Seamless integration with the CRM, IVR and robust reporting.
What do you dislike about the product?
Calls go to voice mail sometimes even though the agent is available.
What problems is the product solving and how is that benefiting you?
Support agent efficiencies improved.
Better call tracking and reporting
Better call tracking and reporting
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