Talkdesk
TalkdeskExternal reviews
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Most helpful and useful tool for support agents
What do you like best about the product?
The best and most worth mentioning feature is that it gives most advanced, reliabe and latest solutions for contact center. It is incredibly easy to use. It is equally helpful for agents and administrators. Anothe plus point is that no specific training is required before using this. I Iove the live dashboards. I found it to be very much user friendly.
What do you dislike about the product?
I have been using this product for many months, but I haven't come across any frustration with it so far. It is offering great services. The only thing that needs to be modified are the monile apps. It lacks a few important feature but I hope in future this will be no more issue.
What problems is the product solving and how is that benefiting you?
It helps me a lot in solving multiple problems. It helps me a lot by giving proper order to my routine work and doing my work smoothly. Callbar option has brought much convenience to me and helps me save my valuable time because having this is just like a blessing to me. We need not leave the browser tab open to make calls.
Recommendations to others considering the product:
This is the most authentic and reliable voice communication tool. I suggest you to have this tool. It will surely prove beneficial to your business. I am damn sure it will give you best solutions for routing incoming calls that further facilitates the proper agents. Moreover monitoring voicemails is incredibly easy with this product.
Talkdesk good review
What do you like best about the product?
The interface. It is super user-friendly. We can monitor each other's calls from all organizations. I love the feature where we can change the status remotely. So when one of our colleagues got disconnected or if an emergency comes in, we can change their status from whatever to offline. I like this feature. We can also see the available number of agents currently logged in to our splits, how many calls are answered, how many calls on queue, and how long the call was going for. I also like the feature where I can see the wait time for our calls. We can see how long they have been waiting in the queue so we will know what to expect when the call comes in. I know that this is a simple feature but it really helps us a lot.
What do you dislike about the product?
The font size. I can't seem to decrease it. The unwanted glitches like dropping calls, closing unexpectedly, dialling numbers, and the load time for the app. It sometimes loads for about 2-3 minutes while other tools are just loading for about 20 seconds. There's also no mobile app for the talk desk so it would be hard for us to manage it remotely.
What problems is the product solving and how is that benefiting you?
Our call queue. I can monitor how am I doing with my calls and how long I am in the call.
Recommendations to others considering the product:
The best app to cover the queue.
Talkdesk is fantastic. I love how user friendly is it. Very easy to use.More companies should use it
What do you like best about the product?
I love how easy it is to use. It is very tech-friendly. I like the sidebar they let you use. I use the talk desk every day because it's a part of my everyday task. I think more companies should use it for their communication. Talk desk is new for me and it's pretty easy to use once you understand how everything works. I believe talkdesk is the future of communications for higher educations and other sectors. Whoever thought of this idea is a genius. When the pandemic hit it is very hard for companies to communicate with each other. It is a great product for big companies to use.
What do you dislike about the product?
Sometimes it logs me off the server without my permission. It logs me off and I don't realize I'm offline. Sometimes it runs a little slow. But it works pretty well for what I need it to do. I've been using it every and I'm getting used to it. I think there can be more areas where you can customize your display. Maybe add some type of chat feature as well. There wasn't much about the software that I didn't really like. I would just add more features for my customers. Maybe add a webpage. Giving the user more control is always better for a product. I
What problems is the product solving and how is that benefiting you?
Talk desk helps me stay organized.I solve so many different problems with talk desk. I'm able to manage my calls and be more organized. I know a lot of my coworker enjoy using it as well. I love that you can go back to original calls and listen to them. We do that at least once a week. It helps us stay sharp with our contacts and stay engaged. Talkdesk has helped me so much with my job. More companies should use it
Intuitive tool that could use some improvements
What do you like best about the product?
Easy to use, intuitive, real-time data, and simple
What do you dislike about the product?
Reporting needs work. It's not easy to find all cuts of the data
What problems is the product solving and how is that benefiting you?
Supporting a Call center team. Insights into data and performance
Recommendations to others considering the product:
No tops at this time
Good Product with a lot of room for improvement
What do you like best about the product?
Call Quality and ease of use for the standard user. Overall the system works well for a creative and forget-it system. If you are a large company that is constantly changing their phone system it is not the best.
What do you dislike about the product?
The Admin console and reporting (What you pay all the money for) is not that good. Every time they release a new feature 5 things break that previously worked just fine. We are running almost all legacy features at this point as the new features are not fully fleshed out and tested before release. Overall I like that most of the company is consists of developers, but there are major issues they need to review before rolling code.
What problems is the product solving and how is that benefiting you?
The benefit is in ease of use for the end user. it is a very small and simple application with no fluff. Unfortunately, Talkdesk causes more issues then is solves.
Recommendations to others considering the product:
Go in with proper expectations. The system is not magic, it works well and well once configured properly, but there is a lot of trial and error with that initial setup.
I enjoy it
What do you like best about the product?
I like how everything is so simple to use, and if there is an issue, it's easy to fix. It's effortless to communicate with clients.
What do you dislike about the product?
Sometimes the app glitches, but I close the window, and it starts working fine.
What problems is the product solving and how is that benefiting you?
It's easy to call clients and communicate with them without using a phone. The benefits are that everything is on the computer.
Recommendations to others considering the product:
It's easier to use rather than a phone and more hi-tech.
Platform and service very user friendly and life-savior
What do you like best about the product?
In a globalized market, companies recruit talent worldwide. I love how easy it is to make international calls when using TalkDesk and how user-friendly the platform is.
What do you dislike about the product?
I don't dislike anything so far. The platform is user-friendly and straightforward. Easy to understand.
What problems is the product solving and how is that benefiting you?
I work as a Project Manager, managing many different international accounts. I use Talk desk to make calls worldwide, while I am located in South America
Recommendations to others considering the product:
Highly user friendly software, easy to use and its quality is great. I highly recommend it.
Excellent Platform
What do you like best about the product?
Quick and easy tools to determine the satisfaction level at any time.
What do you dislike about the product?
There is nothing to dislike in the current iteration of this product.
What problems is the product solving and how is that benefiting you?
Customer response times and we have benefitted with a 25% customer base growth year over year.
Recommendations to others considering the product:
Consider Talkdesk's ease of use compared to competing services and you will understand that Talkdesk stands above the rest.
It works, but we have to always be aware or checking the phone coz it goes offline alone
What do you like best about the product?
I like the easy use and how it separates and informs you about the calls
What do you dislike about the product?
That the phone has to be always watch out coz it goes offline alone
What problems is the product solving and how is that benefiting you?
I like that my personal number is not displayed, and I'm also doing a lot of support with it
Great for Customer Service - Terrible for Backoffice
What do you like best about the product?
It is a pretty smooth experience for our Customer Service team, but for our back office users, which is the majority of users that we needed to have on the system, it's not great. It is nice to have a cloud based system, though. Our old system was on a dying Linux server and it was just awful. So really, coming from that will make anything modern seem good. So, I guess that's a good thing.
What do you dislike about the product?
As described above, the Backoffice part of Talkdesk is in need of some HUGE changes. I keep being told that eventually our SIP phones will be usable on the system, which will be great for our back office employees. But for now, it's not good. No one has an individual voicemail inbox. Most users forget to log into the Callbar application, because it's something they didn't have to do with the phones before.
Honestly, I feel like the people trying to sell us Talkdesk didn't take into full consideration our company and situation, and they just wanted to make a sale, so it didn't matter that I told them we needed individual agent extensions and voicemail inboxes. They just kept saying "Yeah, it'll do that". Major No Man's Sky vibes from them.
Honestly, I feel like the people trying to sell us Talkdesk didn't take into full consideration our company and situation, and they just wanted to make a sale, so it didn't matter that I told them we needed individual agent extensions and voicemail inboxes. They just kept saying "Yeah, it'll do that". Major No Man's Sky vibes from them.
What problems is the product solving and how is that benefiting you?
We needed a cloud based phone system so that people could make and take calls when not in the office. The issues we have been having though is people not knowing how to use Callbar very well. Plus, Callbar has quite a few issues of its own. It seems to change the default mic settings quite often for users, especially if they have headphones they unplug and plug into their computers regularly, Callbar just gets confused by it. It's also annoying to have settings that affect EVERYONE on the system. It would be nice to have user groups that people can be put into, and then change settings for those groups (like having a customer service group that you can say their default status is Offline, but everyone else their default is Online).
Just make sure you ask for a trial so that you know exactly what you're getting. Don't just listen to the sales people. They'll say anything they have to to make a sale. Try the system out, make sure it's going to do what you need, and they go based on what you ACTUALLY see.
Just make sure you ask for a trial so that you know exactly what you're getting. Don't just listen to the sales people. They'll say anything they have to to make a sale. Try the system out, make sure it's going to do what you need, and they go based on what you ACTUALLY see.
Recommendations to others considering the product:
Be aware, billing for Talkdesk is really weird. I felt like I had to fight with Talkdesk just to auto-charge my card. Normally they want to have you put money into your account, and then they charge the account, and if you go under, you lose service, but if you over-fund, when your contract is up and if you have the extra money in your account, they won't refund you. I had to email them about ten times to finally get them to just charge the card on file the EXACT amount that was needed each month. It was a huge pain. Also, keep in mind that if you're wanting this for back office stuff where people have their own extensions and voicemail inboxes, the extensions are a pain to deal with, and individual voicemail inboxes are nonexistent.
Even if they tell you that eventually, the system will do stuff, take it with a grain of salt. Remember, you're paying for what they offer, not what they promise. And if they promise that EVENTUALLY, the system will have a certain feature, don't buy just because of that. Sure they may eventually implement something that will make the experience better. But if it's not currently a part of the system, don't just buy on a promise. Buy on what is actually a part of the system the day you're signing the contract. Cause even if they promise something, they could make a whole new pricing tier, and you just won't get that feature they said they'd implement because you're not paying them enough.
Even if they tell you that eventually, the system will do stuff, take it with a grain of salt. Remember, you're paying for what they offer, not what they promise. And if they promise that EVENTUALLY, the system will have a certain feature, don't buy just because of that. Sure they may eventually implement something that will make the experience better. But if it's not currently a part of the system, don't just buy on a promise. Buy on what is actually a part of the system the day you're signing the contract. Cause even if they promise something, they could make a whole new pricing tier, and you just won't get that feature they said they'd implement because you're not paying them enough.
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