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Make business calls quickly with the Talkdesk app
What do you like best about the product?
I love the convenience of having Talkdesk set up holiday greetings for the whole year in advance. It makes it so much easier to keep our lines open and available, especially when we need access quickly! I'm also impressed with the tight integration with Salesforce, which allows us to easily keep track of customer data. In addition, I am grateful for all the different training options offered within the platform, such as allowing new team members to listen in on calls without speaking until they feel comfortable - an incredibly seamless experience overall! Finally, the option to automatically direct callers to voicemail or even external numbers such as FedEx is a great way to not only let customers know that someone will get back to them promptly, but also to deal with any urgent matters immediately.
What do you dislike about the product?
I find Talkdesk's interface for configuring the Salesforce integration to be clunky and difficult to master, although overall it provides a cohesive experience. In addition, if you want your team members' incoming calls to automatically generate tasks or cases in Salesforce as part of an integrated workflow, each individual workgroup needs its own setup parameters within this system.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I'm able to provide reliable telephone support to my overseas customers. It tracks call duration, frequency and status, so I can easily monitor calls from start to finish - giving me control over the service provided without any extra effort on my part.
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Always reliable - Talkdesk
What do you like best about the product?
I love Talkdesk for its intuitive and user-friendly interface, which makes it easy to learn. I'm also impressed by the rapid pace of iterative changes they make to the platform - almost on a daily basis! It's great that we also get access to our own dedicated CSM, supported by regular reviews of business effectiveness to ensure goals are being met. The reporting tools provide immense insight into customer interactions, coupled with the powerful routing capabilities within Studio Flows, making it easy to adapt workflows to changing needs and forecast future requirements.
What do you dislike about the product?
As an administrator, speakdesk can be slow to respond to requests for brand new features, upgrades and reports. However, the system does provide a mechanism where feedback and change requests can be easily submitted by both administrators and users. Whilst this is appreciated, there would probably be some benefit in speeding up the development times of these requested changes so that results could be delivered more quickly.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I'm able to quickly address issues such as handling time when we have high call volumes. This allows us to capitalise on post-call activities and gain a better understanding of how our organisation is performing in terms of customer service.
Outstanding, Easy-to-Use Call Center Software
What do you like best about the product?
I appreciate the customization options for our business in Talkdesk. We can adjust agents within a team and assign those employees to particular queues such as sales, technical support or billing inquiries with ease. It's also handy that we may rearrange the order of call flow depending upon what makes sense best for us. In addition, having analytics available is truly beneficial; it saves time from being bogged down by manual reports gathering data on average wait times, abandoned calls etc., which enables us to make better decisions about how customers' are experiencing service with our organization faster than ever before!
What do you dislike about the product?
I find Talkdesk's frequent connectivity issues to be very frustrating, as I need to delete cookies often. Moreover, it consistently fails at recording calls which can lead to communication failures when multiple customer relationship management systems are used. This reduces our productivity because we must contact support for assistance whenever a problem arises with the system.
What problems is the product solving and how is that benefiting you?
With Talkdesk, we're able to provide our customers with rapid problem resolution. Our team is now more efficient and better equipped for dealing with customer queries. We also have detailed analytics that give us insight into what's most important when it comes to consumer communication, allowing us to respond in real time.
"Experience ultra-lightweight performance and exceptional customer service with TalkDesk!
What do you like best about the product?
Since switching to Talkdesk, we couldn't be happier with their service. Throughout the implementation process, our implementation partners exceeded our expectations, not only in their knowledge of the platform, but also in their friendly personalities. The customer support is exceptional and highly commendable. In addition, the system has never been easier to manage, thanks to its user-friendly administration settings, and even just using the pre-built reports provides a thorough analysis of the data! All in all, going with Talkdesk was definitely a wise choice for us - all members of our team are very enthusiastic about this new venture!
What do you dislike about the product?
I am not happy with Talkdesk's integration of SMS and voicemail into an agent's workflow. There is very limited ability to customise alerts that would catch an agent's attention. Frontline agents find it annoying to be forced to listen to a sound or check their inbox every time they receive an SMS response on the phone. It would be beneficial to have some form of dynamic pop-up alert or visual notification as opposed to these tedious conventions.
What problems is the product solving and how is that benefiting you?
TalkDesk solves the problem of inefficient communication between departments within organisations. By providing call monitoring, logging and review features, TalkDesk enables companies to efficiently track conversations and quickly reference previous calls in a centralised location.
A comprehensive telephony platform
What do you like best about the product?
I appreciate Talkdesk's simple design and user-friendly interface as it makes it quick and easy to identify solutions to common problems. It enables a greater level of accuracy in the data we receive from callers, providing details such as who called, when, for how long, on whose phone line, etc., which can be very insightful. The ID feature helps us to anticipate callback requests with ease, allowing our team to know who to contact quickly and easily. In addition, its ability to directly improve call routing within an organisation or between employees is incredibly beneficial.
What do you dislike about the product?
I do not like that Talkdesk lacks features such as notifications when they receive text messages or emails, a method for supervisors to see their employees' activity and assign threads if necessary, automating the unassigning of a message after an agent has logged off or if it has gone unanswered for a certain period of time. In addition, there is no easy way to review old chats on the platform.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of monitoring and effectively managing customer communications. It gives users real-time insight into call queues, service level agreements (SLAs) for all available channels for reporting purposes.
Discover the benefits of Talkdesk: My experience with a remarkable telephone service
What do you like best about the product?
I have been particularly impressed with Talkdesk's ability to provide excellent support as well as increase revenues. The main attraction of this platform is the combination of voice-activated help programmes with regular written responses, which gives customers faster access to the answers they need without the potential for miscommunication. It also saves me a considerable amount of time by providing comprehensive answers that are easily accessible to both customers and staff whenever they need them.
What do you dislike about the product?
I would like to see more accessibility and documentation covering all the features of TalkDesk. This could be in the form of a user manual or other easy-to-follow resources, as this would ensure that more users make full use of the platform's capabilities. The value to both agents and customers could then increase significantly if they also have an understanding of how voicemail works.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of missed customer calls by providing call recording and email alert options that ensure customers are never forgotten.
Discover the benefits of Talkdesk: An outstanding service platform
What do you like best about the product?
I appreciate the convenience of Talkdesk as a modern, hassle-free solution for call centres. Its use of Amazon Web Services ensures reliability and eliminates the need to manage software or system updates on either side. In addition, its extensive library allows users to access phone numbers in almost any country, enabling consistent customer service no matter where in the world your offices are located; this utility is particularly beneficial when agents can easily perform their duties from home or the office. Overall, I believe that the company has achieved rapid success thanks to the quality of service it provides and its growing popularity with customers/consumers looking for reliable business support solutions such as those offered by Talkdesk today!
What do you dislike about the product?
I do not like the fact that on rare occasions the 'retrieving data' screen prevents me from taking calls. It is also annoying when there are website and network problems that interrupt the service. I also find that navigating through my voicemails via Talkdesk's web platform isn't always easy or user-friendly. These would be great features for future development of this tool as they could make a huge difference to its usability and convenience.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of needing reliable call centre software to manage call flows. The benefits include reducing or eliminating our reliance on a remote IT service provider and providing us with advanced features that support improved customer satisfaction while optimising day-to-day operations within our business.
As good as it gets!
What do you like best about the product?
I really appreciate the way Talkdesk makes the conversation flow with ease. Its intuitive interface eliminates the need for a desk phone, meaning I can always see who is calling right in front of me, regardless of what other windows I have open. The warm transfer option is particularly useful when transferring clients to another department, allowing me to introduce them and outline what has been done so far, providing continuity throughout the call and making communication smoother and more natural.
What do you dislike about the product?
I did not like how Talkdesk rang. It was weird to tell when it tried to call a number or not. I also looked for the TD application in an app store but could not find it, so perhaps there is another way to get this application that I have not yet discovered. Nevertheless, once my connectivity problem had been resolved, using Talkdesk became easier as no new windows/tabs were needed while using their product.
What problems is the product solving and how is that benefiting you?
Talkdesk helps businesses to remain available to their customers, regardless of traditional business hours. This is achieved through monitoring tools that ensure customer service agents are working efficiently and responding quickly.
Experience the amazing features of Talkdesk software!
What do you like best about the product?
I really like the ease of use that Talkdesk offers. The ability to quickly integrate with Salesforce and open a case when I receive an incoming call is beneficial, especially when tracking customer cases or service requests. It also allows me to access previous interactions my customers may have had by simply clicking on the cloud icon associated with their contact information - all while providing me with easy ways to copy phone numbers and Salesforce tickets associated with those calls! This makes managing customer relationships simple yet efficient, which is why TalkDesk has become one of my favourite business communication solutions.
What do you dislike about the product?
I wish Talkdesk offered more customisation options for the ring tone on incoming calls. In addition, it would be beneficial to have an audible signal every time a call is received, so that I never miss a call if my computer reconnects or wakes up from sleep without me logging in first. This type of feature could make the transition between inactive and active status much easier.
What problems is the product solving and how is that benefiting you?
I found that TalkDesk worked well for me, except in a few cases where my internet connection could have been stronger. Although this is not TalkDesk's responsibility, it's something to keep in mind if you want a reliable service when using their programme.
So far the experience is good.
What do you like best about the product?
The report function and having the daily reports that i have created sent to me without having to search for them daily.
What do you dislike about the product?
Would like a way to have a bar at the top of the screen to send a team note that can stay there for a certain amount of time for Quick updates. For Example, If there is a sudden change in policy or procedure, not all agents check their Gmail promptly. A bar that pops up with a note that I create that can stay on all pages until a specific time limit or it's deleted would be better for the less tech-savvy agents, and allow for a quick update.
What problems is the product solving and how is that benefiting you?
n/a - currently nothing for me, but for those above my paygrade they may have things being worked on that i am unaware of
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