Talkdesk
TalkdeskExternal reviews
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Very complete CRM to manager Phone channel
What do you like best about the product?
Great usability and data dashboards. Our KAM is very attentive and has been a true partner in solving business problems together
What do you dislike about the product?
The price point is a little bit high for ~100-150 licenses range
What problems is the product solving and how is that benefiting you?
Talkdesk allow us to take inbound calls from customers and perform Outbound calls for Collections and sometimes support
Good, it meets the expectation.
What do you like best about the product?
It is favorable to have the option as an administrator to view statistics by user and the integration with HubSpot.
What do you dislike about the product?
Really several things, the most important is daily access, you cannot have an open session in the APP and another on the web, this makes it difficult to transition between channels, for example, to listen to calls from the web and want to make calls again from the app. Also, the ringtone is unusual, you don't know if it is really calling or not, if the number is wrong or not.
What problems is the product solving and how is that benefiting you?
Indeed, being able to consolidate commercial management in a single software, audit it, evaluate it, and have control over the quality of each call made by the advisors.
A reliable VoIP service.
What do you like best about the product?
Being able to track connected users and their status at all times is very useful for me.
Its usage is simple and intuitive, suitable for daily use.
The support team's response is very quick.
Its usage is simple and intuitive, suitable for daily use.
The support team's response is very quick.
What do you dislike about the product?
The shift rotation generator could be greatly improved.
What problems is the product solving and how is that benefiting you?
Call management by multiple agents depending on the origin of each call.
Recommended reporting tool
What do you like best about the product?
Talkdesk is a highly recommended tool, with which you can communicate by telephone with customers, as well as perform a wide range of call follow-ups and reports to take into account and have a continuous improvement of the service provided.
What do you dislike about the product?
Some wireless headsets do not allow you to answer calls if you are not in front of the computer.
What problems is the product solving and how is that benefiting you?
It is very useful to be able to record calls so that you can listen to them again. This can avoid misunderstandings with customers and improve quality.
Solid tool for our 300+ team
What do you like best about the product?
Configured nicely with Zendesk, I like our CSM and AE, relatively user friendly
What do you dislike about the product?
Pushy for 2+ year contracts, the desktop app can be annoying to resize/allows sits on top of screens, glitchy and very sensitive to internet connection
What problems is the product solving and how is that benefiting you?
Our customer support team uses Talkdesk and we use the studio flow to set up a robust IVR
Talkdesk has always been flexible to assist us with our growing business needs.
What do you like best about the product?
Their suite of features that we can choose from .
What do you dislike about the product?
Their billing system has always been inconsistent.
What problems is the product solving and how is that benefiting you?
They allow us to set up an individual call flow for each specific client. We can do this with voice and chat.
Talkdesk grew with me as my team grew!
What do you like best about the product?
Ease of reporting, live monitoring, studioflows - covers my company's emergency line needs 7 days a week!
What do you dislike about the product?
Can be a bit lenghty to get customer service to respond but they always get the issue resolved.
What problems is the product solving and how is that benefiting you?
Able to accurately run individualized and group reports to gather data - extremely helpful in finding the peak hours needing coverage and the dispositions allowed us to track percentages for call types to strengthen skill sets
Easy and user-friendly call center dashboard management
What do you like best about the product?
Talkdesk has an comprehensive features and tools that make the process of customer support workflow implementation easy and simple to operate. Easy Integration with Dynamics 365 has optimizing our agents productivity and improve performance.
What do you dislike about the product?
I have no bad experience or things to dislike about Talkdesk. With almost three years of experience with this platform, we are perfectly happy with the outcome.
What problems is the product solving and how is that benefiting you?
Talkdesk is more than a call center infrastructure management platform, but has also give a boost in our employee collaboration and communication. It has make our daily assigment and task easy to manage.
Amazing AI assistant for customer support platform
What do you like best about the product?
Talkdesk has a features that is suitable for automating all of our customer support needs. It has make it easy to install and deploy this platform with our business system and tracking all activity within the customer support platform.
What do you dislike about the product?
Nothing to dislike about Talkdesk. We had great support from the developer team in installing and integrate software that we use for our daily tasks.
What problems is the product solving and how is that benefiting you?
Talkdesk as our main caller center management has many advantage and benefits. One of it is are with compliance automation that monitors network status and preventing the network downtime that will affecting our daily business tasks.
Stable, effective and fun to use
What do you like best about the product?
The best of Talkdesk are with its rich-features and fast implementation that make customer support easy to handle. Nothing is too complicated and easy to operate by our agents. Other than that, integration with Microsoft Team help our agents coordinating better.
What do you dislike about the product?
No dislike. We have explore and using all features that Talkdesk is providing and is happy with all the outcome that each tools can generate. Great result so far.
What problems is the product solving and how is that benefiting you?
Talkdesk has component that make the insight visibility of our customer support platform performance. We also can monitor agents effectiveness in supporting our customer support tickets.
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