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A buggy mess
What do you like best about the product?
I guess in the small number of things that I can sift through to say I like is the fact that calls can actually be made from the application. But not much else.
What do you dislike about the product?
I dislike the bugs. It seems talk desk has a mind of it's own. Shutting down when it wants. Transferring calls that shouldn't be. Adjusting the volume and input is a real pain. We also have issues with adding a third party to calls.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to communicate and address our clients concerns. It provides them a way reach us. This tool also allows us to easily provide quality assurance.
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My experience has been well, talkdesk is kept updated for any issues that may arise
What do you like best about the product?
I like the back-end of things where you can see all statistics and demographics of calls and users.
What do you dislike about the product?
Sometimes when calls come in the option to answer or see call information wont always load in, but this issue is rare.
What problems is the product solving and how is that benefiting you?
Talk desk makes it very easy to reach out to customers and communicate effectively
Best Taldesk ever
What do you like best about the product?
The talkdesk function improve every day, better and better! especially the phone function makes it so easier to work with this tool. You can talk with people from another planet by just using this tool. I don know what you could improve better because alle those tiny little things makes working with it so much more decent than without it. ia m recommending it to all my colleagues.
What do you dislike about the product?
I am a big fan and cannot say anything against this tool
What problems is the product solving and how is that benefiting you?
The Problems to communicate with everyone quick and efficient makes working with it so much easier, if you are searching for something you are finding it in every situation you are needing it. People ask em if I would like to work with another program, I decline. i worked in many companies with many communicating tools but talk desk is by far the best one. go continue like that and you will always ahve happy users
Recommendations to others considering the product:
Never coul be happier with tool, it works, always without problems
Convient phone line
What do you like best about the product?
We have multiple team members and Talk desk allows us all to stay connected and organized.
What do you dislike about the product?
There is not much to dislike. Adding a text feature would be nice.
What problems is the product solving and how is that benefiting you?
none thus far
TD has been very reliable and very easy to use.
What do you like best about the product?
Easy functions, very clear call quality. I can use various headsets with this.
What do you dislike about the product?
I have no real negative issues to list at this time. Optional hold music could be a feature, but it will not have a direct effect.
What problems is the product solving and how is that benefiting you?
Using it daily for work. Much better than the previous system used. I can receive about 20-30 calls daily.
Recommendations to others considering the product:
It is worth trying, very easy to use.
Customer Service
What do you like best about the product?
I love how easy it is so easy to use. Talk desk is the best program ever! I would recommend it to everyone!
What do you dislike about the product?
I would say I dislike not being able to have hold music in the background while I warm transfer someone.
What problems is the product solving and how is that benefiting you?
Talk desk has made my professional work space extremely efficient and seamless. Everyone is able to use talk desk with ease and perform their tasks without any issues.
Recommendations to others considering the product:
Incorporate talk desk into every single aspect of your business, it makes everything extremely easy.
Solid Product
What do you like best about the product?
The old system we were using was clunky but Talkdesk is nice and user-friendly. I also enjoy the ease of use os using the software the setup and use only took about 5 minutes
What do you dislike about the product?
The program meets my expectation but I have no issue with the program other than sometimes the talk desk widget and web client can become desync which can cause issues.
What problems is the product solving and how is that benefiting you?
Be able to listen calls by having different permission groups is nice. It is also nice to able to listen to calls for agents that didn't fill out tickets.
Great Talk
What do you like best about the product?
The talk desk is very user friendly.. I can easily use this to solve customer problems.
What do you dislike about the product?
I do not like how many calls I can get at one time.
What problems is the product solving and how is that benefiting you?
Customer needs
Enjoy web based phone system
What do you like best about the product?
The fact I can work and just answer the phone with a simple button
What do you dislike about the product?
an echo on the phone when a call is transferred due to a delay
What problems is the product solving and how is that benefiting you?
client communication
Great experience with Talkdesk
What do you like best about the product?
The ease with which the system can be configured. Easy to understand settings and able to configure on the fly helps with moving things around like resources.
What do you dislike about the product?
Sometimes there is a slight delay on calls that can become bothersome. We use Ethernet connection in our office which should be more reliable than WiFi.
What problems is the product solving and how is that benefiting you?
Managing resources available in different queues due to visibility into who is waiting in those queues, for how long, etc.
Easy integration with Salesforce to make reporting from one location ideal.Being able to attach calls to cases is a major win as well.
Easy integration with Salesforce to make reporting from one location ideal.Being able to attach calls to cases is a major win as well.
Recommendations to others considering the product:
Easy to learn interface
Can make changes on the fly
Can make changes on the fly
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