Talkdesk
TalkdeskExternal reviews
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It has made my work faster and less steps to get information
What do you like best about the product?
The real time dash boards and the report section.
What do you dislike about the product?
That recordings in calls are not dated exact date of recording
What problems is the product solving and how is that benefiting you?
I am still learning to use it and do not have a lot of problems. The benefit is that it makes work faster.
Talkdesk review
What do you like best about the product?
Clear sound quality and doesn't even need to wear a headset
What do you dislike about the product?
Issues only when the internet connection isn't good
What problems is the product solving and how is that benefiting you?
I make outbound and inbound calls
Recommendations to others considering the product:
Very easy to navigate and use
Great Medium To Sales
What do you like best about the product?
Connectivity & clarity, overseas.
Plus the user comfortability
Plus the user comfortability
What do you dislike about the product?
better numbers, with less spams.
better phone app
better phone app
What problems is the product solving and how is that benefiting you?
Sales bridge gap is solved between overseas
Easiest computer phone
What do you like best about the product?
I like that everything is so easy to use and the dashboard is easy to read. I like the reporting feature that shows how many people are online, live agents, and so on.
What do you dislike about the product?
I dislike that sometimes I get double voicemails from the team's voicemail and my own but that's okay.
What problems is the product solving and how is that benefiting you?
With TalkDesk we are trying to answer live calls and then call customers back using our non-personal phone. Talk is literally perfect for that.
A leader in the field
What do you like best about the product?
Talkdesk is extremely easy to use; it integrates well with our Salesforce solution. Adding a new phone number in a new country takes 2 mins and you have a working number there. In the COVID times, we had to switch to 100% work from home and we didn't had any issues with Talkdesk. Also, their Support is always quick and helpful.
What do you dislike about the product?
Unfortunately, some countries have a legal requirement that you have to have a local presence in order to have a national or toll-free line there. Not sure if Talkdesk can do anything about it but that's our greatest pain. Otherwise, I can't name any issue with Talkdesk right now.
What problems is the product solving and how is that benefiting you?
We have a small Support team (10 people) who need to provide global coverage. Talkdesk was the optimal solution for us - in terms of flexibility, functionality (incl. the ability to quickly provide local numbers WW) and at a good price.
Talkdesk: An efficient Tool
What do you like best about the product?
I have been using the app for last 3 years and found it to be a really user friendly tool to make calls. Moreover, it is very easy to monitor how much time a team member has spent making/receiving calls. So even from a supervisor's perspective it is an efficient tool.
What do you dislike about the product?
I like most of the features Talkdesk has to offer but sometimes it takes time to pull up data. But I believe it depends on how old the data is. Other than that, the app is quite user friendly and time efficient.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us communicating with the stakeholders which can be recorded for training and follow up purposes later on. So, problems of our stakeholders can be solved more time efficiently. The Reporting feature helps us pulling up data easily.
Recommendations to others considering the product:
You should definitely consider Talkdesk to be a great option when it comes to providing Word class customer service to your customers. At the same time Talkdesk makes it easier to make sure your employees are being productive as all the important data provided by Talkdesk are quite accurate.
Very good
What do you like best about the product?
So easy to use, dial and track agents activity
What do you dislike about the product?
I have received a few complains from certain agents about receiving two calls at same time and not able to answer any of them
What problems is the product solving and how is that benefiting you?
it's easy to track agents activity, for example inactivity time, avoiding calls, etc
Recommendations to others considering the product:
it is so easy to work with, to dial, and to track agents performance. It has the desktop site but also the widget option!
Talkdesk Checks All the Boxes
What do you like best about the product?
Talkdesk is easy to navigate, easy to use, and easy to understand. The data saved and filters make finding calls to listen back to very easy.
What do you dislike about the product?
Nothing to my knowledge! Any issues I have had have been small and have been resolved very quickly
What problems is the product solving and how is that benefiting you?
My business uses Talkdesk to record calls from clients, as phone calls for sales are things we coach to. I love the simplicity of the platform
TD
What do you like best about the product?
The display shows who is calling and their number.
What do you dislike about the product?
Calls are sometimes dropped. It leads to poor cust service.
What problems is the product solving and how is that benefiting you?
WE are replacing an older system, TD is a lot more user friendly, plus we have employee statuses and numbers.
Recommendations to others considering the product:
TD is very user friendly and has a lot of tools to help efficiency.
A quick, efficient 4 day deployment
What do you like best about the product?
A simple to use solution which includes self service IVR management which can be managed without any coding knowledge.
What do you dislike about the product?
Within the platform there is a world of data at your fingertips, this can be overwhelming and can become a rabbit hole. Thankfully there are a stackful of standard reports to start you off.
What problems is the product solving and how is that benefiting you?
5 contact centres working across separate ACD's is no longer an issue when you have one solution bringing a wealth of data and flexibility.
Recommendations to others considering the product:
As an Admin user, Supervisor, Coach there is an ease in my working day, I am also responsible for product onboarding and development. I have found the support staff and onboarding team to be as much involved today than they were 9 months ago and while our UC is very unique they have taken on all aspects of feedback and continue to have updates to suit.
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