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TalkDesk is a great product!
What do you like best about the product?
I use TalkDesk every day, and am very happy with the call quality and dependability.
What do you dislike about the product?
Sometimes my internet is slow and call quality suffers, but this is a WiFi issue, and not a problem with the application.
What problems is the product solving and how is that benefiting you?
All of my client communications are completed using TalkDesk.
Recommendations to others considering the product:
Definitely take a look! Our entire sales and support team uses the system on a daily basis.
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Very User Friendly
What do you like best about the product?
Talkdesk is very user friendly. As a start up call center, it's nice to have a platform that is easy for the agent to use and understand. The administrative functions are also intuitive which is nice since my role doubles as IT admin as well as call center manager.
What do you dislike about the product?
The reporting tools are useful, but it's hard to get a trendline of performance without having to download day by day and create my own spreadsheets and charts. I would also like to be able to drill down another level on agent performance.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a great product for our center.
Talkdesk my experience
What do you like best about the product?
It is very easy to use and the connection is always good.
What do you dislike about the product?
Nothing I dislike, once there was an error going on but it got fixed very quickly.
What problems is the product solving and how is that benefiting you?
In our company, we use Talkdesk in daily contacts.
Recommendations to others considering the product:
I recommend it warmly
Talkdesk makes daily support easier and accessible
What do you like best about the product?
Before Talkdesk, international calls were way more expensive and complex - with Talkdesk, the cost is accessible; the extension is easy-to-use, and the call can be recorded and integrated with Zendesk. this is great!
What do you dislike about the product?
There's a minor delay (from 1 or 2 seconds) during the call - so on a live conversation you end up losing overlapping with the other person - this sounds a bit awkward.
What problems is the product solving and how is that benefiting you?
Whenever I need to get more information about a support case, being able to call the customer to get more details is awesome! I really like the fact that the calls are recorded so that I or other agents can hear them afterwards - this is a huge plus!
Talkdesk is GREAT!!!
What do you like best about the product?
I like that Talkdesk is SO user friendly. I use it every day, and it makes for a really smooth work day! I love that I can also see what everyone else on my team is doing.
What do you dislike about the product?
Sometimes Talkdesk can be a little slow, but that RARELY ever happens.
What problems is the product solving and how is that benefiting you?
Talkdesk has definitely impacted my work life, in the fact that things just run smoothly. I am able to transfer between tasks with ease!
Recommendations to others considering the product:
I absolutely love Talkdesk and would totally recommend it to anyone in the telecommunication industry!
TalkDesk is the system you need!
What do you like best about the product?
Being able to link calls with their accounts for tracking purposes is essential in working efficiently in my role!
What do you dislike about the product?
There are no features about TalkDesk that I do not like.
What problems is the product solving and how is that benefiting you?
Efficient workflow, ease of systems, reliable connectivity, quick resolution to any questions or concerns.
Recommendations to others considering the product:
Use it. You won't regret it!
Fantastic Service - Will F
What do you like best about the product?
The ease of use and simplicity of how easy TalkDesk is makes it the go to piece of software for anyone who needs to speak with clients on a daily basis in a fast-paced call center environment.
What do you dislike about the product?
The only minor complaint that I may have is that I would love to have more reporting options for regular users. Admins have great reporting and I would love more of that great reporting available to all!
What problems is the product solving and how is that benefiting you?
The only problems I have had with TalkDesk can only be attributed to spotty internet connections. While that isn't TalkDesk's fault, it's important to keep in mind when you are using the software to have a stable connection.
Recommendations to others considering the product:
Definitely ensure that you are using the callbar app. It's a nice quick way for client outreach.
Works well for us
What do you like best about the product?
No complaints of poor call quality from our customer support team
What do you dislike about the product?
Nothing - works well for us. Any issues have been promptly solved by their customer support team.
What problems is the product solving and how is that benefiting you?
Our customer support team uses Talkdesk - we have been able to integrate with Service Cloud so that all customer interaction data lives in Salesforce
Great software to increase and report on Inbound and Outbound calls
What do you like best about the product?
Interface is easy and great live reporting. Easy to manuever from one page to another to fully utilize the program efficiently. Quick transitions and real time connection.
What do you dislike about the product?
A bit of lag time when logging-in for the Callbar to launch, but does not take away from the great benefits of TalkDesk. Need to improve on speed and wireless connection.
What problems is the product solving and how is that benefiting you?
Great live reporting. Faster Warm and Blind transfers. Real-time connection with which personnel is available or out of office. Reporting on daily activities.
Recommendations to others considering the product:
Utilized the reporting daily.
It is easier than an avaya
What do you like best about the product?
You can choose your calls, you received one minute of aftercall ot complete your notes
This new feature it is really easy to use, you can make a call with only 3 steps, copy, paste and call
This new feature it is really easy to use, you can make a call with only 3 steps, copy, paste and call
What do you dislike about the product?
the keyboard shorcuts works only if you select the app
If you have a bad internet connection you might have a lot of issue with the feature
If you have a bad internet connection you might have a lot of issue with the feature
What problems is the product solving and how is that benefiting you?
I really like this feature since it is easier to use, and does not take up much space
Recommendations to others considering the product:
Make sure you have a good internet connection
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