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Easy, manageable and effective
What do you like best about the product?
I love that I am able to interact with customers so easily and stress free. It makes dealing with issues and customer engagement the primary focus. It is widely used across all departments in my company
What do you dislike about the product?
I dislike nothing about talkdesk other than minor issues that crop up such as if you have talk desk open it two tabs it can glitch. However that is the users fault rather than talkdesks issue
What problems is the product solving and how is that benefiting you?
Talk desk has greatly impacted my work - it solves all customer queries and gives a direct channel where customers can contact us to resolve issues/give feedback
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Makes works life easy!
What do you like best about the product?
It is so simple to call (even click-to-call). Data directly related to the calls I make is accessible and useful.
What do you dislike about the product?
It is difficult to pinpoint when/if call quality will be spotty/bad. But when poor call quality does happen, it's easy to fix.
What problems is the product solving and how is that benefiting you?
We are able to figure out our highest call volume, what type of calls take the longest, and how to make the long calls shorter. In a word, we are maximizing efficiency.
TalkDesk is essential for a high-functioning phone support team
What do you like best about the product?
Call monitoring and automatic recording make training new hires a breeze, allowing them to hear how seasoned support veterans handle calls. It also allows us to have quality assurance with our calls and have a record of customer interactions.
What do you dislike about the product?
It can be hard to search for previous phone calls when needing to reference a previous customer interaction. However, it's incredibly easy to review the most recent calls.
What problems is the product solving and how is that benefiting you?
Being able to have all teams on the same page and transfer easily has solved a lot of breaks in communication.
Excellent Integration with SalesForce!
What do you like best about the product?
Talkdesk integrated seamlessly with Salesforce for our team of over 120 people! No issues reported for Talkdesk, but whenever we have any questions Talkdesk reps respond right away! This integration allows my team to stop going back and forth between different programs to make a call or notate an account. Talk desk is a very intuitive program; No guessing games here!
What do you dislike about the product?
I have no issues to report about Talkdesk at this time.
What problems is the product solving and how is that benefiting you?
My team no longer has to manually switch between platforms when working a single account, making our efficiency and output increase.
It's a great phone service to use, very user friendly.
What do you like best about the product?
The sound quality is great and its very easy to transfer and pick up the customer after on hold.
What do you dislike about the product?
it sometimes can make it so you cant answer it. and calls will automatically drop without knowledge there was a call.
What problems is the product solving and how is that benefiting you?
I love that i dont have to use a hard phone at my desk.
Performance marketing manager - managing Google Ads, Social Media channels, organic search for Ting
What do you like best about the product?
Call volume data, nice visuals helps in budget decisions
What do you dislike about the product?
user engagement with a various selection dropdowns
What problems is the product solving and how is that benefiting you?
use to understand the call volume
My Experience on Talkdesk
What do you like best about the product?
Easy to use, and user friendly.
The user interface is simple and easy to use for the day by day tasks.
Configuring and activating new users is straightforward and effective.
The possibility for the new users to join the calls as listeners is very useful for new joiners.
The user interface is simple and easy to use for the day by day tasks.
Configuring and activating new users is straightforward and effective.
The possibility for the new users to join the calls as listeners is very useful for new joiners.
What do you dislike about the product?
Some downsides might be the fact that there is not an easier way of retrieving old calls.
Something like finding archived call on specific date
Something like finding archived call on specific date
What problems is the product solving and how is that benefiting you?
I didn't face any particular issue on Talkdesk that affected my work.
Looking for old calls can be time consuming.
Looking for old calls can be time consuming.
Good but have space for improvement
What do you like best about the product?
The sound and connection qualities are good. It makes collaboration between colleagues more efficient.
What do you dislike about the product?
Bugs. Sometimes an agent will be directly connected to a caller without any notification. Also, sometimes the ring keeps ringing (after a call has been picked up) which makes it hard for me to hear the caller.
What problems is the product solving and how is that benefiting you?
The communication between business and customers. Now the mad customers can throw shit at us directly on the phone which saves them a bunch of time and energy I guess.
Really simple and easy to use!
What do you like best about the product?
Easy to use app allows quick calling and easily tracked analytics
What do you dislike about the product?
Some minor connectivity issues at times.
What problems is the product solving and how is that benefiting you?
Click-to-Call makes it really simple for my work to be more efficient
Solid Tool
What do you like best about the product?
I like the ease of use for our end users in our company. Where other dialers have fallen short, I think talkdesk creates an easy experience for our users and our admins.
What do you dislike about the product?
So far, it has been easy to make adjustments, however, talkdesk seems a bit fickle from time to time on our network. It doesn't hold up well, even on a wired connection.
What problems is the product solving and how is that benefiting you?
The ease of the warm transfer function has made our sales team much more efficient and confident on the phones.
Recommendations to others considering the product:
Make sure wired capabilities for connectivity are in place. Tool is not reliable over wifi.
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