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User-friendly and robust
What do you like best about the product?
The Reporting dashboard provides in-depth metrics for our team, and locating call history, recordings, and other information is quick and easy. The Callbar app is simple to use and overall, the tools are straightforward.
What do you dislike about the product?
The Callbar app can be a bit shaky at times and drop calls, though that it sometimes due to connectivity issues. Another issue that comes up is the Callbar attempting to send a new call through while connected to an existing call.
What problems is the product solving and how is that benefiting you?
Using Talkdesk across several internal teams makes helping our clients very simple and efficient. The Salesforce integration allows our teams to track client communication easily and provides quick links to call recordings or other information in Talkdesk. Monitoring activity levels and calls when necessary is also extremely helpful.
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Better than other services, with room for improvement
What do you like best about the product?
I personally really like how visually pleasing the interface is along with the intuitive nature. The integration with Salesforce worked fairly well
What do you dislike about the product?
Setting up users for how my company wants them, is a little longer of a process than our previous system. We also experienced a good amount of our calls getting blocked as spam, or the calling system being down altogether
What problems is the product solving and how is that benefiting you?
Cleaner data within Salesforce that is more defined and accurate to the call
EASY TO USE
What do you like best about the product?
you can connect anywhere with wifi which you can work anywhere
What do you dislike about the product?
if wifi is gone TD is gone which is the bad side
What problems is the product solving and how is that benefiting you?
easy access to make outbound calls,and can each back out
Recommendations to others considering the product:
easy use
Intuitive tool. Needs more features
What do you like best about the product?
Seamless Salesforce integration with minimal set-up.
What do you dislike about the product?
The connection can occasionally drop, plus, it's till a bit daunting to identify the difference between multiple records with the same name.
What problems is the product solving and how is that benefiting you?
Click to Dial conversation tracking for our organization. Allows us, to track
Success Consultant
What do you like best about the product?
It is very easy to use and seamlessly integrates with Salesforce.
What do you dislike about the product?
It doesn't always recognize the number that is calling to pull the contact the number is associated with. This is not usually the case and only happens occanssionally.
What problems is the product solving and how is that benefiting you?
It makes it easy for me to take calls from anywhere, not just at my desk.
Helpful Professional Tool
What do you like best about the product?
The dashboard allows me to see what my team is doing. I can get a quick snapshot of my entire call center by viewing the dashboard.
What do you dislike about the product?
It takes a couple minutes for the recorded call to display in the "calls" tab. It would be great if this time could be a little shorter, but it definitely does not inhibit my experience.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to go back to conversations I've had with guests as many times as I need. If I forget a detail about a conversation, I am easily able to go back and listen to the entirety of the phone call.
Talkdesk is very user friendly!
What do you like best about the product?
I like how easy Talkdesk makes it for its users to navigate through the website in order to ensure a smooth experience when dealing with high volume clientele. This is important in the type of industry our company is in as we do work very fast paced.
What do you dislike about the product?
The functionality of the dial pad. Being able to instantly start typing the number using our keypad instead of having to click where the number should go makes the process of using the system faster and less tedious.
What problems is the product solving and how is that benefiting you?
Talkdesk always ensures our customer satisfaction and wait time are within our target! I love how easy Talkdesk makes it for the managers to listen in on calls for quality assurance.
Recommendations to others considering the product:
I would definitely recommend Talkdesk ti others!
User friendly phone platform for making and receiving calls.
What do you like best about the product?
I love the ease of use Talkdesk brings to my every day work. It's simple, but makes my job 100 times easier! I would recommend any call center to utilize Talkdesk. Whether you are making outbound calls or receiving inbound calls the quality of sound is great.
What do you dislike about the product?
When making outbound calls on Talkdesk before the update all you needed to do was click on the number and Talkdesk would start calling. The new update does the same thing, but a window is prompted asking you to click to confirm making the call. Although I think the feature is great, I would love to see an option to disable it.
What problems is the product solving and how is that benefiting you?
I am currently not solving any problems with Talkdesk. Right now the purpose of Talkdesk in our company is to receive calls from customers and make outgoing calls.
Recommendations to others considering the product:
Give Talkdesk a try if you are looking for a new call platform.
Excellent tool for call centers!
What do you like best about the product?
I like the way I can handle my time by creating reports according to my needs, Is a complete program
What do you dislike about the product?
I dislike that sometimes, it takes a long time for talkdesk to create some specific reports, or when we choose specific time frames it might take a while, I actually don't think that talkdesk has a negative impact at all, once you know how it works it is just matter of organizing your requests according to the time it takes to generate them. Also it would be great if it could capture screenshots on what people is doing while being monitored.
What problems is the product solving and how is that benefiting you?
I'm being able to monitor real time, as well as create reports and do my phone time all in one, It gives me the opportunity to constantly learn since it has support and training options, they are for free and all the trainings are really useful. I feel engaged with the program and I am not tired on learning a new thing every day
Recommendations to others considering the product:
Talkdesk will make your life easier by letting you get what you need and more, it has a variety of features that will give you the chance to reduce the time you spend looking for information when using several programs, it is a complete tool to engage us with or daily duties by simplifying everything
Generally good
What do you like best about the product?
the reporting tab is particularity useful for me. It's nice to see where I am in rotation in regard to other users in my call group
What do you dislike about the product?
the call quality is sometimes poor with feedback or echoing, and three-way calling always seems to result in the call being dropped
What problems is the product solving and how is that benefiting you?
this is the only call app I've used, so I have nothing to compare it to
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