Talkdesk
TalkdeskExternal reviews
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Very easy to use!
What do you like best about the product?
That it has a caller Id and I can search for the customer by phone number.
What do you dislike about the product?
The ringtone that has is not very pleasant. And I wish the Numbers show bigger in TD app.
What problems is the product solving and how is that benefiting you?
helping customers, noting the information about their calls.
benefits that I can save my calls on a ticket and go back to it and listen. Is a good practice if you don't remember what happened in a conversation just to go back and listen to the call. also if is someone else's call, they can pull it and you can listen to it.
benefits that I can save my calls on a ticket and go back to it and listen. Is a good practice if you don't remember what happened in a conversation just to go back and listen to the call. also if is someone else's call, they can pull it and you can listen to it.
Recommendations to others considering the product:
Talkdesk is a really good tool, easy to use and the best thing is that caller id, the options on the status that you can set and choose from are a lot.
TalkDesk Review
What do you like best about the product?
As a manager, I do enjoy the live dashboard feature and the different widgets that you can add and change to monitor performance.
What do you dislike about the product?
I would like to see some additional features added to the live dashboards, specifically a donut menu for availability in the live agents list, as opposed to just a list functionality. The reporting in talkdesk is slow and cumbersome and some major work needs to be done in this space. Sometimes it simply does not connect and does not allow for statistics to be pulled from prior days, specifically if you chose one day from one month and another from a different month during the same request in Explore. The call quality is excellent with talkdesk but the majority of my team experiences connectivity issues intermittently and I can only surmise that it is a bandwidth issue with talkdesk.
What problems is the product solving and how is that benefiting you?
I am easily able to find call queues and statuses for my associates, which is the main functionality of this system for me.
It works
What do you like best about the product?
I like how it will pop up when someone is calling you ensuring that the call isn’t missed even if minimized
What do you dislike about the product?
Our calls do not route to next rep when one is not available
What problems is the product solving and how is that benefiting you?
Inbound phone calls, support issues and sales questions.
I generally restart TD several times a day. But it does what it is suppose to do.
What do you like best about the product?
I like that it is easy to use. Easy transfer option.
What do you dislike about the product?
Restarting. Echo sometimes. Not able to transfer with a 2 party call.
What problems is the product solving and how is that benefiting you?
I am not solving problems with Talkdesk. I use it to take incoming calls for insurance claims. Easy to use.
It glitches often and sometimes it freezes.
What do you like best about the product?
it is not difficult to get around and is self explanatory
What do you dislike about the product?
you can't transfer while on hold, it frezes out as well
What problems is the product solving and how is that benefiting you?
When it freezes out i have to re start my whole system and then it works fine
Recommendations to others considering the product:
a good system to use
Talkdesk review
What do you like best about the product?
Customizable dashboard and recording of calls
What do you dislike about the product?
The reports. I think there is much that can be developed in that area. My main issue is that if I want to download a calls report with information for a full month, I have to download 3 reports as each report only has the option to download 500 lines. And we are a small company. I think this feature should be improved.
What problems is the product solving and how is that benefiting you?
Being able to have a system that manages our calls. I like that we can all be shown there with our statuses. The problem that is solving is having a system for call centers. And more benefits is being able to make calls through the system and having reports and track data in it.
Good user experience, would like more defined filters though.
What do you like best about the product?
I use it for call listening and all in all it serves that purpose well.
What do you dislike about the product?
Not enough filter options when searching for calls. Would like to be able to filter by call duration specifically.
What problems is the product solving and how is that benefiting you?
I can listen to calls and find areas for coaching as a result.
Recommendations to others considering the product:
Seriously consider TalkDesk as it has served us very well to date.
Best Solution, best Team!
What do you like best about the product?
With Talkdesk you get a highly customizable solution for your customers on a professional level. The initial integration and onboarding will be handled by Talkdesk, which eases up the process and helps to understand the solution instantly. You can record your own messages for your customers, have great reports, and set up different roles and groups for your callers.
What do you dislike about the product?
I think the reporting based on the business hours setup could be improved, as it doesn't automatically respect them when creating reports.
What problems is the product solving and how is that benefiting you?
We needed a solution, that is able to have different groups e.g. for payment topics we have one team, so we can channel those calls and route them directly. This also helped us, to slowly onboard new team members and set a different skill level for them.
Recommendations to others considering the product:
A competitive price, with the most features! There are many solutions in the same price level, but not that advanced and enriched with features.
Talkdeak
What do you like best about the product?
I like the fact that I can call, transfer, monitor calls and sign in easily
What do you dislike about the product?
Sometimes it will not work for some agents and they need to clear the cache and history too often. But overall, it's a nice feature to have!
What problems is the product solving and how is that benefiting you?
I am able to help agents with the transfers easily and when they are having issues, it's a simple solution most of the time with getting the issues solved.
Recommendations to others considering the product:
It's a good product for calling services. I work in customer service and it works very well for the needs of the company that I work for.
Talkdesk is User-friendly.
What do you like best about the product?
What I like the best about Talkdesk is that it refreshes immediately after every call and comaparing it to other major tools I've been using, this is the most user-friendly tool. Another is that, since we are Multifamily, we are using different contact number based from the specific provider, Talkdesk offers to use different number within the same screen.
What do you dislike about the product?
What I dislike about Talkdesk is that the randomness of it on sending the incoming call to the available agent. Just to give an example, I recently logged in and made myself available but the incoming call will still be sent to my queue even though there is another agent that has been available for a while now. On the other hand, sometimes the incoming call will be sent to the highest available agent. You'll never really know.
What problems is the product solving and how is that benefiting you?
As a call center technical support, we are using Talkdesk to communicate with our clients. Benefits that I can see while using this is that we can use different numbers based from the provider since again, we are Multifamily. Also, we cannot ignore Misdirect calls, I just wanted to commend Talkdesk for the smooth transfer of calls.
Recommendations to others considering the product:
What I recommend is that Hopefully it will have a fixed or systematized distribution of calls per agent available.
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