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A great next step solution -- Cary W
What do you like best about the product?
TalkDesk has been an excellent upgrade from a more traditional "hard phone" solution. The ability to quickly "dial" via TalkDesk is a big timesaver.
What do you dislike about the product?
Because of the necessity of internet for service, call quality is often affected if internet issues arise. This can be challenging in times of high volume calling when you do not have insight into internet connectivity/quality.
What problems is the product solving and how is that benefiting you?
TalkDesk solves the problem of learning an antiquated phone system, and allows ease of use for internal routing/ call making, and team usage.
Recommendations to others considering the product:
internet connectivity should be considered, as well as use of other soft phone software you may utilize when calling (dialer, etc)
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Andrew Musgrove - Talk about a great service
What do you like best about the product?
Talkdesk is very easy to use on a daily basis.
What do you dislike about the product?
If connecting with Wifi then sometimes there is a brief lag but none worse than any other system
What problems is the product solving and how is that benefiting you?
TalkDesk makes it very easy for me to do my day-to-day calling and workflow without interruptions.
Vital to Daily Operations
What do you like best about the product?
Useful for quick calling and tracking information like call logs, hourly/daily/weekly/monthly call data, and call recordings as well
What do you dislike about the product?
There isn't anything significant I dislike but I do wish that when listening back to recordings it was easier to drag to where in the recording you want to listen.
What problems is the product solving and how is that benefiting you?
The ease of making calls as well as the useful call data/metrics that are tracked is beneficial to stay organized yet operate quickly.
Recommendations to others considering the product:
From a user standpoint, there is almost nothing that I find to be a problem with Talkdesk. Any minor setback we had was only temporary and resolved within moments. Highly recommend Talkdesk.
Decent product for everyday use
What do you like best about the product?
I find the integrations into Salesforce easy to help track my data. I also like the ability to warm transfer and speak with my colleague first. Talkdesk is helpful when it comes to transferring calls to other individuals, placing people on hold, and muting myself.
What do you dislike about the product?
Depending on your headphones and headsets, there are definitely some issues that can occur including scratchy voices and disconnects. I wish it was compatible with all types of headphones and headsets! I also wish there was an app for mobile to make calls on the go.
What problems is the product solving and how is that benefiting you?
Getting in contact with our clients and having multiple ways to do so is fantastic.
Talkdesk is the way to go!
What do you like best about the product?
I use talkdesk in my everyday work life. I dont know what I would do without it! It makes my day so much easier by allowing me to stay organized!
What do you dislike about the product?
There is nothing that I would change about talkdesk!
What problems is the product solving and how is that benefiting you?
Talkdesk allows for me to navigate through all of my contacts and calls with ease!
Simple but great!
What do you like best about the product?
A very reliable application for any business. It is very easy to use with simple friendly interface that can do a great professional job!
Really recommend!!
Really recommend!!
What do you dislike about the product?
Nothing to mention actually. All really good!
What problems is the product solving and how is that benefiting you?
Calling thousands of customers on daily basis.
Such a game changer
What do you like best about the product?
I can work from home. Recorded calls are really helpful in my industry.
What do you dislike about the product?
It times out from inactivity quickly sometimes so it takes a while to reload.
What problems is the product solving and how is that benefiting you?
It makes working with my clients so much easier. Love the call history and voicemail features
Recommendations to others considering the product:
It's amazing!
Easy to use inbound/outbound call service for small business
What do you like best about the product?
Talkdesk is great in providing our company the fundamentals in a calling service: inbound, outbound, quality sound, recordings, hours/voicemail, and the ability to have multiple agents. Talkdesk support is always available to help should issues come up.
What do you dislike about the product?
As a small business, it's important a feature like this remain simple yet effective. We do not have any dislikes at this time. Talkdesk has been a very useful and professional tool.
What problems is the product solving and how is that benefiting you?
It is very easy to communicate with our customers using Talkdesk. Quality of sound is important for training calls that can last up to an hour.
Easy to use, pretty good call quality
What do you like best about the product?
I like that the app is easy to use and has pretty good audio quality. I can always hear the other person really clearly. The app is also easy to deploy as a system administrator. I also appreciate the occasional updates, it shows that the application is not falling behind and always looking to improve, even if we aren't seeing issues. The update process is also fast and almost unrecognized by most of our users.
What do you dislike about the product?
Sometimes customers have issues hearing me on the other side. This is usually resolved with hanging up and calling again.
What problems is the product solving and how is that benefiting you?
Issues are sometimes there are issues with people saying I sound choppy. It's nice that I can take calls from my laptop and I can use any headphones that connect to my laptop for sound and mic.
5 out of 10
What do you like best about the product?
Easy to use and figure out. And it has a great interdace
What do you dislike about the product?
I would like to see it embedded within SalesForce. I would also like for talkdesh to automatically log my calls within my notes.
What problems is the product solving and how is that benefiting you?
None
That benefits I see are that I can monitor my calls.
That benefits I see are that I can monitor my calls.
Recommendations to others considering the product:
Integrate within SalesForce
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