Talkdesk
TalkdeskExternal reviews
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Talkdesk review after two years of usage
What do you like best about the product?
Talkdesk is a true solutions for a call center that is easy to implement and has all the features to make the management easy. I love the voicemail transcription that allow me to record our greeting for voicemail message. Daily usage for this software is not an issue.
What do you dislike about the product?
I have no experience with any problem and bug that make me dislike Talkdesk. Some loading issues has happen, but it is not a major problem for us.
What problems is the product solving and how is that benefiting you?
Talkdesk has its customized features and tools that is specialized for retail industry. We use the AI powered report and analysis to create a customer base that is loyal to our brands thru amazing customer service.
TalkDesk help in contact center management
What do you like best about the product?
Easy implementation by TalkDesk because they need no installation and work on the cloud based. We integrate it with Microsoft Team to help managing customer data and communication between Agents. Many features to revamped AI analysis and automation.
What do you dislike about the product?
I have nothing that I dislike with Talkdesk. We have an enjoyable experience especially when their support team is always there to help with our configuration.
What problems is the product solving and how is that benefiting you?
Talkdesk solved our issues with call center infrastructure and customer knowledge data. All the data is stored on the cloud storage that we can add on from various of service gthat Talkdesk providing.
Call center solutions
What do you like best about the product?
Talkdesk has many option and features that helps us accelerate support response for user tickets. It is easy to implemented this changes with our current workflows because it has many integration like SalesForce that make the data transfer process easy.
What do you dislike about the product?
No dislike with this awesome platform. We have use TalkDesk daily for over two years and has nothing but satisfaction with their service and excellency.
What problems is the product solving and how is that benefiting you?
Using the self-serving virtual agent has many benefits for us. Users can use the live chat to check and get information by themself and get the info immediately without having to connect with our personnel or agent.
Good application
What do you like best about the product?
It is user friendly system. If you need support, you can call their phone number or email them. Their reponse time is fairly quick . What I also like is their Guarian Report which reports issue quickly and efficently.
What do you dislike about the product?
The fact that if a call gets tranferred to our third party provider we are still billed for it. Also, there are many reports to extract but with some practice it is clear and effective.
What problems is the product solving and how is that benefiting you?
We are experiencing some issues with reporting our inboud, missed calls and calls answered under our time threshold. With support from the TalkDesk team, it is clearer the difference between the different types of calls and how to quatify our information.
Great teamwork
What do you like best about the product?
The staff and team at talkdesk are amazing to work with. They are super responsive and quick to resolve issues.
What do you dislike about the product?
The WFM product isn't my favorite, but it gets the job done.
What problems is the product solving and how is that benefiting you?
Call routing, voice authentication, virtual holds (callbacks), Full automated telephone banking system, live chat, SMS surveys. Tons of efficiencies gained!
Good but
What do you like best about the product?
The way we can handle calls, the stability and the support we have is really good
What do you dislike about the product?
the reports and the way to build it is complicated whe you dont have any assistance
What problems is the product solving and how is that benefiting you?
the stability is way better that the old service we have.
User adaptation is very easy. Reporting is quite complex.
What do you like best about the product?
Having a web platform to view the dashboard and also an app to take calls
What do you dislike about the product?
Building reports and finding reports is quite complex. There are lots of options, and it's difficult to ensure you are getting the results you need. It's difficult to find call recordings. Charges time for transferred calls after the transfer is done.
What problems is the product solving and how is that benefiting you?
Less downtime, as there are multiple companies using it, downtime is fixed quickly.
Talkdesk has excellent customer support
What do you like best about the product?
Talkdesk requires a good internet network, at the point when the representatives have a good network, it has been very reliable. It blends with the Salesforce procedures through the buttons, no coding is required. The integration is pretty tight, We have encountered some minor issues, but they were easily resolved. The registrar scores a 10 for usability, I think it is the best representation of its kind that I have observed in different parts, it is very intuitive. In spite of the fact that, the contact core tab that is required to be kept up is not at all amazing. It's not very defined, the representatives don't take into account the voice email section and it may possibly be quite optimal.
What do you dislike about the product?
On certain occasions, error replies are not clear inside the video calls, the reasons why the number was not effective may not be evidently clear to an advisor. Stories have increased, however the ability to make stories through telephones is slow, clumsy and complicated to use. It is not possible to observe missed calls or voicemails on the identifier, it must possess a tab that is available. I know it is a design alternative to preserve the GPS screen as simple as possible, however it would be wonderful to be able to observe this.
What problems is the product solving and how is that benefiting you?
The word Talkdesk is used in marketing, sales and finance. It is very mixed with respect to Salesforce, and has been used in order to increase the speed of response and transparency of actions, within sales. It is possible to execute and measure prospect response times accurately, in addition to initiating CRM automation from the moment a conversation is completed. This has saved the marketing group a lot of time and we would never use our old, failed VOIP for business program again.
Perfect Dialer!
What do you like best about the product?
The application and the website for tracking is one of the best that I have used so far. It's pretty easy to use and all the functionalities work without any lag.
What do you dislike about the product?
There's nothing so far I dislike about Talkdesk. It's pretty easy to use and all the functionalities work without any lag. It's the best application I have used so far for dialing purpose.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to outcall the consumers and talk to them. It also gives us the accurate report through which we are able to track the performance. It's very easy to use.
Good element for call center solutions
What do you like best about the product?
We used TalkDesk for a very short time because we were looking for all-in-one contact center solutions; that is, we could handle both calls and chats at the same time. I think this was one of the first tools we tried, and we really liked its simplicity in the user interface, which made it very easy to use. Call quality was acceptable.
What do you dislike about the product?
We already used a phone number, but I think the main problem was that you couldn't change that number, so we had to access a new number and look at all our operations. Numbers back then were kind of expensive
What problems is the product solving and how is that benefiting you?
We needed to use a complete call center solution, but it did not fit 100% with our needs...
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