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Good and Easy
What do you like best about the product?
the thing il like the most it
is very easy to use and practical.
simple
is very easy to use and practical.
simple
What do you dislike about the product?
the thing that i dislike sometimes has bug and disconnect me.
and some time is doesn't wort well with other APp
and some time is doesn't wort well with other APp
What problems is the product solving and how is that benefiting you?
communication.
it is verry responsive and you can ad more than 1 phone number
it is verry responsive and you can ad more than 1 phone number
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Very Usefull tool
What do you like best about the product?
Very practical to use as a tool every day at the office
What do you dislike about the product?
Sometimes maybe too much times disconnected
What problems is the product solving and how is that benefiting you?
sales, communication with colleagues
Customer Experience
What do you like best about the product?
Statistics can easily be found. You can easily keep track of activities on Talkdesk.
What do you dislike about the product?
It sometimes lags and a few display glitches
What problems is the product solving and how is that benefiting you?
Facilitated communications
An amazing experience using Talkdesk
What do you like best about the product?
hwhat I like the most about talkdesk is how user-friendly is the program and easy to learn. So any new joiner in the company can learn fast how to use it.
What do you dislike about the product?
Some inprovement can be done to avaoid any occasional problem.
What problems is the product solving and how is that benefiting you?
It saves a lot of time when recording the calls and the information during and after the call. The telephone number, the result of the call, etc.
Recommendations to others considering the product:
If you want a tool that really works and can be integrated with other programs in your company to record and save data, Talkdesk is the tool that you definitely need.
Talkdesk Hawkers
What do you like best about the product?
Poder vincular las llamadas con Salesforce para tener todos los datos en una misma plataforma. Tener toda la información de los clientes con sus números de teléfono es una experiencia fácil y rápida.
También me gusta que se pueda vincular teléfonos de todas las partes del mundo
Actualmente lo tenemos vinculado en 3 proyectos internacionales y es muy fácil.
Al poder vincular con accounts, podemos tener diferentes contactos dentro de un mismo account, así las grandes compañías están registradas por su teléfono en cada una de sus sedes.
Puedo controlar el tiempo de llamada por agente, con lo que se puede medir el trabajo de cada agente por separado y el tráfico de cada una de las líneas de teléfono.
Son muy útiles los contestadores automáticos son muy útiles, aunque tal vez sería interesante poder hacerlos dinámicos y conectarlos con la IA de EINSTEIN de Salesforce para poder tener un mejor engagement.
También me gusta que se pueda vincular teléfonos de todas las partes del mundo
Actualmente lo tenemos vinculado en 3 proyectos internacionales y es muy fácil.
Al poder vincular con accounts, podemos tener diferentes contactos dentro de un mismo account, así las grandes compañías están registradas por su teléfono en cada una de sus sedes.
Puedo controlar el tiempo de llamada por agente, con lo que se puede medir el trabajo de cada agente por separado y el tráfico de cada una de las líneas de teléfono.
Son muy útiles los contestadores automáticos son muy útiles, aunque tal vez sería interesante poder hacerlos dinámicos y conectarlos con la IA de EINSTEIN de Salesforce para poder tener un mejor engagement.
What do you dislike about the product?
Mejoraría la parte de report y dashboard para poder tener aún un mejor control de todo lo que sucede con nuestros potenciales clientes.
What problems is the product solving and how is that benefiting you?
Poder hablar con nuestros clientes B2B y tenerlos en accounts de salesforce. Al estar en el mercado óptico, nos es de gran ayuda.
Recommendations to others considering the product:
La facilidad para sincronizar con otras aplicaciones como Salesforce, muy util para conectar con tus accounts.
I use Talkdesk everyday for work! It is very easy to use!
What do you like best about the product?
The features are easy to access! Talkdesk is much simpler than using a hard phone in an office setting! Talkdesk does not have "extra" features, which makes it feel organized.
What do you dislike about the product?
Sometimes, Talkdesk will momentarily stop working. Occasionally, Talkdesk will ring, but will not allow me to answer the call. I have also dropped calls on occasion. It is an easy fix but does take a few minutes to get up and running again!
What problems is the product solving and how is that benefiting you?
Anytime we have a problem, we force close the application through task manager. We also log out/in. Both help in resetting Talkdesk. I seem to have more problems when I have not restarted my computer for a few days, so I assume that the blame is not purely on Talkdesk itself.
Recommendations to others considering the product:
I absolutely recommend using talkdesk!
Easy to set up, great customer service
What do you like best about the product?
Implementation was a breeze and the knowledge base is extremely helpful and thorough. There are so many features make assessing quality assurance easier and more straight forward.
What do you dislike about the product?
We would like to be able to customize the warm transfer process more than we are able to.
What problems is the product solving and how is that benefiting you?
We are able to view live reporting and engage with our agents in real-time.
Talkdesk over the rest
What do you like best about the product?
I love how user friendly the Talkdesk callbar is and the reporting that comes along with it.
What do you dislike about the product?
I wish the redial button could redial incoming calls instead of only being able to redial outgoing calls. We get a lot of incoming calls and sometimes get disconnected so when we call the client back, we have to find their phone number and paste it into the callbar.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to communicate with our clients and resolve technical issues over the phone.
Talkdesk has been awesome!
What do you like best about the product?
Talkdesk has been very reliable, there has been some updates pushed out so it is great to see that they are actively bringing new things out/ adding in new features. The call bar is very easy to use thanks to its seamless UI
What do you dislike about the product?
There are not many things that I dislike but one thing can be the admin panel.
What problems is the product solving and how is that benefiting you?
creating VIP numbers, tracking calls and live reporting- talkdesk has made our workflow a lot more efficient.
Recommendations to others considering the product:
Their support is great! there engineers are quick to hop on a screen share with you to solve any problem!
TalkDesk a very good System
What do you like best about the product?
I do not have problems using it. I have been working with TalkDesk for a while and I never had any issues using. A system which work smoothly is the best.
What do you dislike about the product?
I think that more updates would be good or even more tutorials about what each options does and where they are would be usefull. TalkDesk has a lot of options and know how to use each of them is good
What problems is the product solving and how is that benefiting you?
I am solving server issues with a webhosting platform, the best benefits using it is because everything can be done fast.
Recommendations to others considering the product:
Understand what each options does
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