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Talkdesk is fantastic, definitely recommend
What do you like best about the product?
Talkdesk is fantastic since it allows us to choose which region you want to call from so you can be a local caller
What do you dislike about the product?
Sometimes it acts a little weird, but like any application, restarting it once in a while does wonders.
What problems is the product solving and how is that benefiting you?
I get to make impactful calls.
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Good Platform
What do you like best about the product?
The dashboard is easy to set up, it is easy to navigate however the phone tree is a bit hard to set up and track, and if it has any issues it is hard to see where it stems from.
What do you dislike about the product?
The phone tree is a bit hard to set up and track, and if it has any issues it is hard to see where it stems from. The admin side is also not so easy to work with.
What problems is the product solving and how is that benefiting you?
TalkDesk has helped us transition our call center into a HIPAA compliant environment and improve the way we track our call center metrics.
Recommendations to others considering the product:
Make sure that they truly understand the need to change-.
Talkdesk Review from Everyday User
What do you like best about the product?
I like that it is easy to identify who is calling through the Talkdesk callbar. I have it up on my screen all day so I do not have to have an extra tab open in my browser
What do you dislike about the product?
We have run into a couple of hiccups with cases being created post-calls. Talkdesk has since released a fix
What problems is the product solving and how is that benefiting you?
Easy and direct way for the support team to communicate with clients calling in. Talkdesk allows us to transfer calls between agents, and put clients on hold/mute when necessary
Efficiency in managing and documenting phone communications.
What do you like best about the product?
We have been able to bring communications to a single platform. Using it to make reporting more accurate.
What do you dislike about the product?
Difficult to get everything set up to accomplish what we needed. Basic transition definitely takes some time.
What problems is the product solving and how is that benefiting you?
The ability to have accurate reporting on all calls and having each calls dispositions and accomplishments recorded.
Superior Software
What do you like best about the product?
It is very efficient and a great tool for companies that are constantly receiving Inbound calls at a high volume - very organized and a great software
What do you dislike about the product?
I honestly do not have anything negative to say regarding Talkdesk, I have never encountered an issue while using
What problems is the product solving and how is that benefiting you?
Caller ID is a great benefit, problems are resolved quickly as everything is recorded and timed so we can easily address issues and reference for accuracy
Supportive and Efficient
What do you like best about the product?
The software is easy to use and navigate. Customer service is amazing.
What do you dislike about the product?
I like the software. I can not think of anything I dislike.
What problems is the product solving and how is that benefiting you?
I am a horrible not taker. Talkdesk helps with this by recording my calls very clearly. I quality sounds great and I can always go back and listen to any details I may have forgot about.
Recommendations to others considering the product:
Utilize customer support. They are very helpful.
Talk Desk is so easy
What do you like best about the product?
Talk Desk is so easy to use and dependable.
What do you dislike about the product?
I wish there was a way to see the last number that called me directly in the App.
What problems is the product solving and how is that benefiting you?
I can call straight from my computer with a wireless headset. No need for a desk phone.
Talkdesk Review, Love Talkdesk
What do you like best about the product?
I love how easy and accessible Talkdesk is! You are easily able to revisit calls, find contacts, look at when they have called, and so so much more. Talkdesk makes my job so much easier and I am able to put time and effort into other things because Talkdesk helps provide so much!
What do you dislike about the product?
This issue didn't happen often (like once every three months), there is a case that doesn't autogenerate in Salesforce and it is because they had a contact deleted. Talkdesk though was able to fix it so there is nothing to dislike!
What problems is the product solving and how is that benefiting you?
The benefits are endless. My favorite is being able to listen to back to phone conversations that you need to revisit because there was a lot of information discussed over the phone. This is amazing and I have used this feature too many times to count.
Will F - Great product. Use every day!
What do you like best about the product?
TalkDesk is easy to set up, reliable, and is not invasive on my machine
What do you dislike about the product?
I think I would like to see a bit more regular user reporting because the admin reporting is so good.
What problems is the product solving and how is that benefiting you?
I have not really encountered many problems. The quick and easy setup make it super convenient.
Recommendations to others considering the product:
Definitely ensure that you get the callbar app. It makes setup much much easier to user daily
TalkDesk Review - Scott J
What do you like best about the product?
TalkDesk provides a stable and approachable solution for client support. The quality is typically reliable and very user friendly.
What do you dislike about the product?
The only negative that I have experienced is when a client attempts to loop in a third-party for a conference, we can experience a dropped call.
What problems is the product solving and how is that benefiting you?
TalkDesk has streamlined our process and made the ability to support our client base achievable.
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