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Talk desk is a very helpful app for call centers.
What do you like best about the product?
I really enjoy how talkdesk is displayed. I think it is very user friendly and I love the widget. It make it so easy to take calls and not have a full page opened when searching and working on other things. I really enjoy how basic but creative it is to answer calls and disposition them. There are a lot of cool metrics you can view as well for admin.
What do you dislike about the product?
I dislike how when searching for calls history you can not put a certain date. It makes you have to scroll all the way back. I do not get why this has not been changed yet. I do metrics and reviews for talkdesk and it is sometimes a hassle to find calls. Would be much more organized with a way to filter the calls when searching fro them.
What problems is the product solving and how is that benefiting you?
Problems that I am solving is I am able to gather all the metrics and do reviews on each employee to make sure they are doing their job correctly. We also are able to view how many people are on calls or how many calls are qued all in real time. This makes it very easy to understand our volume and we are able to provide excellent customer service using talkdesk.
Recommendations to others considering the product:
I would recommend using this as it is such an efficient way to have a call center and have it run smoothly. Rarely have an issues with it. Calls run smoothly and it really helps keep the flow going for a call center and keep the customer happy by answering all their calls at an efficient manner and for the employee it makes their lives easier as the app is very user friendly and makes it perfect for a work environment with the widget mode as you can take calls while multitasking on other things.
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Great- User Friendly
What do you like best about the product?
Being able to click to call from my browser- super seamless
What do you dislike about the product?
having to reboot if someone can't hear me
What problems is the product solving and how is that benefiting you?
being able to call so much quicker and get so much done faster
Helpful for SDR teams
What do you like best about the product?
What I liked is that it enabled my SDR team to easily log their calls in Salesforce without having to go through a manual process of logging tasks. It sped up their workflow and allowed them to make more cold calls and concentrate of revenue generating activities
What do you dislike about the product?
I wasn't the main admin but eventually got admin access. Maybe having the backend admin page be a little more intuitive would have been helpful. After playing around with it I was able to do what I needed
What problems is the product solving and how is that benefiting you?
The problem of SDRs spending too much time logging salesforce activities, not having localized dialing, and not having calls recorded for training
Recommendations to others considering the product:
Have your SDR manager speak with them
One of the best solutions in it's category
What do you like best about the product?
Very user friendly, I have used it before there was a callbar for it, and that update was the greatest during my experience as it scaled from a really complicated web contact center to an app that it really gives you the feel of a real telephony. Plus that it has endless features and tools integrated such as recording and downloading capabilities of the calls which makes QA really easy.
What do you dislike about the product?
Nothing I could say right now, but for as long as I've used it it has been only a great experience.
What problems is the product solving and how is that benefiting you?
Inbound receiving calls from customers and outbound making calls, really worthy for the price and the wuality that it offers.
Recommendations to others considering the product:
On of the best contact centers in the market.
I find talkdesk very easy to nagivate and efficient to use.A lot better than Freshworks!
What do you like best about the product?
I like that talkdesk has a logging system so that it is easier for reporting/ pulling out stats
What do you dislike about the product?
I think the constant ringing is sometimes a little annoying and unnecessary
What problems is the product solving and how is that benefiting you?
Trying to be more efficient as a contact centre, talkdesk is really helpful in that it is transparent about all caller stats, calls in the queue, amount of calls taken etc
Talkdesk gets the job done!
What do you like best about the product?
Quick set up. Easy to use. Get's the job done. Good price point.
What do you dislike about the product?
Takes a while to get some features built out that we needed for quite some time. Overall feels like they are behind other competitors.
What problems is the product solving and how is that benefiting you?
Providing a VOIP solution for our sales and success teams.
User Experience
What do you like best about the product?
Ease of Use to contact customers and information about customers calling in.
What do you dislike about the product?
Accessibility and lack of ability to add personal modifications to interface
What problems is the product solving and how is that benefiting you?
Contacting customers quickly and efficiently.
Speed and organisation benefits
Speed and organisation benefits
Talkdesk and Salesforce- Two Peas in a Pod!
What do you like best about the product?
My favorite part about Talkdesk is that is integrates so nicely with Salesforce! This is truly a match made in heaven. I am able to access all of the caller's information with a push of a button all from my Talkdesk Callbar. This is a LIFESAVER. I am fond of the reports section and the real time que status. This is good if I need to keep an eye on Call Volume!
What do you dislike about the product?
I wish I could answer the question "Do you know who was I last talking to?" much faster. It would be helpful to have a shortcut button to pull up the call history instantly.
What problems is the product solving and how is that benefiting you?
I can listen to calls with ease and run reports
Recommendations to others considering the product:
If you use Saleforce, Talkdesk is for you.
Easy to use and administer
What do you like best about the product?
Talkdesk is fairly easy to use and provides good functionality. It is also easy to administer, and the reporting functionality is good enough. The learning curve to adopt this tool is fairly low.
What do you dislike about the product?
It does have some issues regarding poor call quality sometimes, but that seems to have improved recently.
What problems is the product solving and how is that benefiting you?
Give our salespeople in EMEA and an easy, affordable way to call locally in EMEA.
Solid platform
What do you like best about the product?
I use talkdesk on a daily basis for my support facing role and I find they're application to be extremely easy to use with it's plethora of features.
Voice quality is second to none and I've never experienced any outages.
Voice quality is second to none and I've never experienced any outages.
What do you dislike about the product?
Nothing!! While I would like easy implementation so it can be used throughout our organisations and not in our team to transfer calls, etc. That would be useful
What problems is the product solving and how is that benefiting you?
We've realized the potential of an all in one call center solution where we can easily track statistics with depositions along with tracking the availability of our agents to take calls on there shifts during our 24/7 rotations.
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