Talkdesk
TalkdeskExternal reviews
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Effective, easy to deploy, cost effective Call Center Solution
What do you like best about the product?
The one key upside of utilizing Talkdesk was the ability to enable and monitor both on-premise and remote Call Center team member. The ability to work from anywhere as enabled the company to add resources when needed and be able to properly train and monitor Call Center team members.
Another plus is that Talkdesk has integrations with many of the external applications such as ZenDesk, Airkit, and SalesForce. Call can be popped into the other crucial business applications so that customer, supplier or other party interactions are not lost.
Another plus is that Talkdesk has integrations with many of the external applications such as ZenDesk, Airkit, and SalesForce. Call can be popped into the other crucial business applications so that customer, supplier or other party interactions are not lost.
What do you dislike about the product?
The IVR studio is great for Professional Service deployment teams who create new IVR's on a regular basis. For the common average IT manager (not Telecom Manager) whom will need to make tweaks to the IVR, the studio is not very intuitive.
What problems is the product solving and how is that benefiting you?
The major problem we had prior was an antiquated Call Center system that did not provide enough visibility to all management. With the SaaS solution, all of our upper management have the ability to check on productivity of our Call Center team anytime. The data provided by Talkdesk allow for management to make timely decisions of when to add or reduce the Call Center team. We have seen 20% gain in efficiency of the
Good application for our business model
What do you like best about the product?
the dialing features through Sales Force
What do you dislike about the product?
Need to wear a headset - I would rather n
What problems is the product solving and how is that benefiting you?
can make more calls
Sales Advisor
What do you like best about the product?
I don't like it, Talk Desk is always crashing on us.
What do you dislike about the product?
They need to make the widget more customizable and less laggy.
What problems is the product solving and how is that benefiting you?
Problems? We've had problems with talkdesk.
Amazing Software
What do you like best about the product?
It's amazing to track all the calls and speak to my customers
What do you dislike about the product?
i could not say anything. So far everything looks nice and tidy.
What problems is the product solving and how is that benefiting you?
daily business, main program to my job.
Recommendations to others considering the product:
This is an amazing software to use any company that implements telephone calls, reports, levels and recordings.
Have to be hardwired to play ball
What do you like best about the product?
Click to dials are sweet, but otherwise this thing sucks down CPU
What do you dislike about the product?
the fact that my CPU gets destroyed and calls are very jittery without a hardwire connection
What problems is the product solving and how is that benefiting you?
Solving manager's problem of tracking calls - click to dial for me, but otherwise its caused more harm than good.
Talkdesk is a very feature rich, easy to use and powerful tool.
What do you like best about the product?
Talkdesk is easy to deploy and very user friendly. The dashboards and reporting features are top notch. The click-to-dial feature is the most impressive as it can tell if a number if formatted properly, or even if it's a real number. The flexibility of calling is nice as their in an in-browser callbar, Chrome application and a native Windows application so depending on what browser and what you are dialing from you can use this system for any needs.
What do you dislike about the product?
The system very rarely has audio issues, and sometimes dials a number where it just keeps ringing even though it's a real phone number. Though this can't be entirely blamed on Talkdesk as sometimes phone systems just have issues.
What problems is the product solving and how is that benefiting you?
Talkdesk has streamlined our calling processes and allows us to focus on working instead of trying to fix our calling system. The user interface is very pleasing and easy to use. The reporting features are very powerful.
Quite good, despite some small issues
What do you like best about the product?
Nice to have abandoned the traditional smartphone, in favour of the softphone, which is much more comfortable when working.
What do you dislike about the product?
Sometimes there are connection issues that break the app or the callbar.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
What problems is the product solving and how is that benefiting you?
I can give assistance to our customer easily with the softphone. In addition, I can easily manage the call roadmap to set up voicemail or out of hours messages.
Head of Business Systems and Operations
What do you like best about the product?
Talkdesk tool is easy to deploy ,integrate and train the users easily to start using the system.The best part of Talkdesk is the Reporting functionality which helps the leaders to view the calls and take better insights. Compared to other CRI tools it is easy to setup and change the voice mails anytime by an Admin .
What do you dislike about the product?
Ability of Call forwarding to all agents at the same time if needed.I would like Talkdesk to enhance their reporting capabilities as this is very helpful for the Sales and support leaders in making key decisions
What problems is the product solving and how is that benefiting you?
All customers calls are answered by both Sales and Support teams using Talkdesk.Integrating this tools with CRM which helps track all the insights for business steams. Talkdesk is easy to Integrate with other tools.Support organization is able to leverage Talkdesk to help our Customers with all issues and Sales team used Talkdesk to get all the application information, upload all the required docs to close the deals.
Recommendations to others considering the product:
It is a great tool and very easy to Implement ,As a Technology leader the best CTI tool I have ever implemented with very few issues and the stake holders really like Talkdesk .
easy, functional and intuitive!
What do you like best about the product?
super easy tool, functional and intuitive!
What do you dislike about the product?
all works perfectly and there's nothig i dislike
What problems is the product solving and how is that benefiting you?
identifying incoming call, recording them, search history calls, listen to voice messages
Recommendations to others considering the product:
it's an amazing tool
Great for our distributed team
What do you like best about the product?
UI is clean, easy to navigate. Service team to help with issues that arise is very quick to respond.
What do you dislike about the product?
Sometimes the layers of items in the settings section is too complex is get to quickly (for a quick update).
What problems is the product solving and how is that benefiting you?
We run a small customer service team, and we are solving the problem of speaking with customers, calling back missed connections, and having a VM system for after hours issues.
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