Talkdesk
TalkdeskExternal reviews
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Support Talkdesk
What do you like best about the product?
The integration capabilities it has with Salesforce
What do you dislike about the product?
Its hard to trace data on calls. Need to request a review and provide date/time/caller specifics
What problems is the product solving and how is that benefiting you?
It freezes a lot, causing it to restart.
Talkdesk is here to stay!
What do you like best about the product?
Talkdesk has a user friendly interface and provides data that is easy and clear to understand.
What do you dislike about the product?
I dislike the default ringtone, I wish there were a way to change the ring back tone for inbound calls.
What problems is the product solving and how is that benefiting you?
Talkdesk has made my daily workload less hectic in many ways with regards to call reporting. All of the details and information that i need are available to me easily.
Quality Assurance Specialist who uses Talkdesk for quality check
What do you like best about the product?
Tracking and playback features.
Easy to query for a group of people or and individual one
Easy to query for a group of people or and individual one
What do you dislike about the product?
No screen-capture. that would be a great benefit if avaiable.
What problems is the product solving and how is that benefiting you?
It is easy to get a quick view of an analysis phone logs. Love the time stamp feature. Makes it efficient to pull a call from a specific time period.
Recommendations to others considering the product:
I have been using the Talkdesk system for several years. I enjoy the ability to query for one specific individual or a team. I also can go over a year in their history to review past calls. I can review calls live, listen to the recorded calls and even download them. All in all, a very nice system.
Works well for what we need and integrates into our ticketing platform for continuity
What do you like best about the product?
The ease of plug-in for our ticketing system
What do you dislike about the product?
That we can't easily turn off a line for a meeting.
What problems is the product solving and how is that benefiting you?
Multiple numbers to keep track of different incoming call requests
Plug and play solution for software support centers
What do you like best about the product?
I like that you can use the Studio feature to create a logic branch for your company phone. The tool is super extensible with forwarding, callback, voicemail, and other features included. No programming required.
What do you dislike about the product?
I use the Zendesk app, but it would be ideal if you could embed the tool Talkdesk into Zendesk to avoid channel switching.
What problems is the product solving and how is that benefiting you?
Created a plug and play solution for incoming phone calls.
Communication is key to me...
What do you like best about the product?
The ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce.
I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's.
I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's.
What do you dislike about the product?
There is no texting feature. Most customers love to text of taking a call these days. I think talkdesk could do wonderful if they incorporated a texting feature to their platform. I also would like for a whisper effect on the reporting feature.
The ability to say something to my representative while they are on a call, and other the rep can hear what I'm saying would be amazing. This way I can coach them on what to say without distracting them from the call.
The ability to say something to my representative while they are on a call, and other the rep can hear what I'm saying would be amazing. This way I can coach them on what to say without distracting them from the call.
What problems is the product solving and how is that benefiting you?
Manual calls are now the thing of the past. I simple hit a link and talkdesk does the rest.
Awesome Software. Easy to use right out of the box
What do you like best about the product?
Easy to use. Not overly complicated. Analytics are great.
What do you dislike about the product?
It can be complicated to understand at times.
What problems is the product solving and how is that benefiting you?
Made it easy to track inbound and outbound calls.
D Martin's Review
What do you like best about the product?
Easy to set up and use in many locations.
What do you dislike about the product?
Reporting is cumbersome. (and your salespeople are not great at building relationships)
What problems is the product solving and how is that benefiting you?
Solving: quick to add/delete users. Easy to use once set up. Benefits: quick/easy ramp up.
Talkdesk Cloud-based call center game changer, which needs some improvement.
What do you like best about the product?
I like the back-end features, including integration with Okta, Talkdesk Studio call flow designer, Dispositions, Teams.
Talkdesk vision is extremely compelling to customers looking for a cost effective cloud-based call center product.
Talkdesk vision is extremely compelling to customers looking for a cost effective cloud-based call center product.
What do you dislike about the product?
Lack of the user provisioning from Okta to Talkdesk.
Dependency on TD CallBar to transfer calls to an external number.
TD CallBar is not designed to run in a multi-user environment like Citrix or MS Terminal Services.
Absence of the unlimited calling plan.TD charges for inbound calls.
Limited SIP-trunk functionality with ZoomPhone.
Inability to detect the existing agent sessions with TD CallBar.
Dependency on TD CallBar to transfer calls to an external number.
TD CallBar is not designed to run in a multi-user environment like Citrix or MS Terminal Services.
Absence of the unlimited calling plan.TD charges for inbound calls.
Limited SIP-trunk functionality with ZoomPhone.
Inability to detect the existing agent sessions with TD CallBar.
What problems is the product solving and how is that benefiting you?
Talkdesk is a good choice for customers who don't have any on-prem infrastructure.
Excellent platform for connecting with customers
What do you like best about the product?
Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email.
It provides well developed tools to monitor performance and deep integration across the various apps.
The cloud based approach allows colleagues to work remotely and connect across all of our sites easily.
It provides well developed tools to monitor performance and deep integration across the various apps.
The cloud based approach allows colleagues to work remotely and connect across all of our sites easily.
What do you dislike about the product?
The transfer of calls element could be improved.
What problems is the product solving and how is that benefiting you?
Cloud based approach to a call centre easily accessible on employees own devices.
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