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An Essential Support Center tool
What do you like best about the product?
Ease of transferring calls to other agents
What do you dislike about the product?
Not a big problem but it can take a while for voicemails to become available after they've been left.
What problems is the product solving and how is that benefiting you?
Tracking of support calls. The after call reports were a great addition and allow us to generate really useful metrics
Recommendations to others considering the product:
A powerful and easy to use tool that'll be ideal for any call center's needs.
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Awesome company to work with
What do you like best about the product?
Due to their sheer size, there integration options are unlimited. So much can be done with Talkdesk, all that is needed is the idea.
What do you dislike about the product?
I do feel that their T1 support could use more training, but that's typical to the majority of product based services!
What problems is the product solving and how is that benefiting you?
We use talkdesc for our customer communication allowing great tracking and metrics.
Talkdesk is a Lifesaver
What do you like best about the product?
Easy to navigate and also train for new employees. Very helpful when needing to refer back to a phone number or look at personal/team stats.
What do you dislike about the product?
After updates there are some minor glitches. For example: If you're status is on "Available" to take incoming calls, sometimes after ending a call your status will be on "Dial Out" instead. Sometimes widget mode versus web mode sounds different when on a call.
What problems is the product solving and how is that benefiting you?
Talkdesk is a great resource especially during reviews. It also is a great tool when needing to listen back on previous calls.
Recommendations to others considering the product:
Try out widget mode versus web mode and see which one you like better in regards to sound quality. Continue to always give feedback to the Talkdesk Team. They are quick when it comes to implementing solutions or helping out with any issues.
Talkdesk says me time, money, resources and gives me what I need and some!
What do you like best about the product?
Their technical support is great and I love the easily accessible metrics they provide to help us keep on track of our KPIs & OKRs
What do you dislike about the product?
Wish they had more integrations - love to see them on Zapier
What problems is the product solving and how is that benefiting you?
Ease of use and data
Recommendations to others considering the product:
Basically provides an out of the box service which is great for saving time, resources and money. If you want to get detailed data then this is the right solution for you and/or your organization.
NOT THE BEST
What do you like best about the product?
It's pretty easy to undersand, you can learn to use it in one day.
What do you dislike about the product?
The notifications are not clear and sometimes you can't listen to the recording, you have to refresh it many times.
What problems is the product solving and how is that benefiting you?
I can share the phone calls with the collegues and answer to the clients quickly
Recommendations to others considering the product:
Refresh the page every now and then.
Great Tool
What do you like best about the product?
It's easy to use and has all of the features that are needed to be a great tool for a call center.
What do you dislike about the product?
There are some issues with the audio quality but nothing too bad.
What problems is the product solving and how is that benefiting you?
it easily allows me to take inbound and outbound calls.
Talkdesk, the solution to handsfree customer communication
What do you like best about the product?
The functionality to go from agent to agent the next available is very helpful in evenly distributing calls across the team and spreading the workload more evenly.
What do you dislike about the product?
I do believe there is room for manipulation from lazier agents to change their status to unavailable for longer periods of time.
What problems is the product solving and how is that benefiting you?
We counter the issue above by having a specialised monitor to ensure people are not abusing the status changing functionality
No Complaints Here
What do you like best about the product?
It's easy to use and makes my job easier. No real issues since I have been using it on a daily basis for over a year.
What do you dislike about the product?
Once in a while there will be a small problem with syncing to Salesforce, but that is rare and it seems like they always resolve any problems promptly.
What problems is the product solving and how is that benefiting you?
It makes my job easier when I'm making a high volume of dials each day.
Timesaving and simple to use
What do you like best about the product?
Great functionality for the large number of outbound I daily make. It is also easy and simple to use and the Callbar interface integrated with Salesforce is brilliant.
Federico B.
Federico B.
What do you dislike about the product?
That sometimes it switches on other statuses by itself
What problems is the product solving and how is that benefiting you?
The Talkdesk Callbar is incredibly timesaving. I can do many actions in the meanwhile I am using the Callbar.
Nothing beats Talkdesk!
What do you like best about the product?
I enjoy the easiness and user friendly capabilities that it offers. When you're moving quick through work, it makes the best option to make a quick call
What do you dislike about the product?
I wish the waiting time in the beginning was cut shorter
What problems is the product solving and how is that benefiting you?
Being able to interact with our customers without having hearing issues
Recommendations to others considering the product:
Combining talkdesk with the Callbar widget works perfectly! Calls are fast and reliable. I use it all the time and keep it on my desktop at all times. Their customer service is also reliable and if you're stuck, give them a call and theyll help out.
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