Talkdesk
TalkdeskExternal reviews
2,500 reviews
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It's fine but having mobile be an add-on is a problem and will continue to be.
What do you like best about the product?
The addons are complex and good. I havent used the full extent but continue to explore as new ones are added.
What do you dislike about the product?
We need the feature so that when a call is forwarded, i can choose to either display the actual number, or the talkdesk number.
Now, I believe that I have to have talkdesk manually change it.
Now, I believe that I have to have talkdesk manually change it.
What problems is the product solving and how is that benefiting you?
The cost is fair-ish, when you add extra numbers.
I don't have a problem other than the one mentioned in "dislike."
That said, as this evolves, I do expect price to matter at some point, but the difference isn't large enough to change.
I don't have a problem other than the one mentioned in "dislike."
That said, as this evolves, I do expect price to matter at some point, but the difference isn't large enough to change.
Recommendations to others considering the product:
Integrate with HubSpot
Best option available
What do you like best about the product?
Integrates well with other systems. Ease of use. Very user friendly.
What do you dislike about the product?
The only issues I experience are due to connectivity issues on my side. Not a TalkDesk issue.
What problems is the product solving and how is that benefiting you?
I am able to track my calls through the system I user by using TalkDesk.
Nightmare
What do you like best about the product?
The platform itself is outstanding. It has a great interface and reporting features.
What do you dislike about the product?
Their customer support and care for the customer is non-existent. By the time they respond to a help request we typically had already figured out the issue.
In a different scenario at a different company, I found them to be unwilling to work with people through issues in agreements.
Overall, for the price and the horrible service, there are better options out there.
In a different scenario at a different company, I found them to be unwilling to work with people through issues in agreements.
Overall, for the price and the horrible service, there are better options out there.
What problems is the product solving and how is that benefiting you?
None, I was unable to integrate it with my current set up but I am forced to pay the bill anyway. I have paid for absolutely nothing.
Great for reporting, not great for Salesforce integration
What do you like best about the product?
Studio Flows and Reporting, click to call
What do you dislike about the product?
Many issues with syncing call to Salesforce, namely not being able to click into the lead or contact 100% of the time. Created thousands of duplicate leads because it could not recognize the lead.
What problems is the product solving and how is that benefiting you?
Reporting and dashboards
Great support, great tool
What do you like best about the product?
The live reporting and the ability to direct callers with the call back feature is great. We're able to track our calls more accurately and with more control.
What do you dislike about the product?
Requiring Enterprise access to do more detailed reporting. Also the Zendesk integration is relatively limited when logging via the Talkdesk call form.
What problems is the product solving and how is that benefiting you?
More accurate reporting, directing callers via the callback feature rather than using a voicemail, and having more control over the call flow.
Great Call Center System
What do you like best about the product?
I love that TalkDesk integrates with the systems we use and the way we want it to work. Their support is awesome and always quick with resolving my issues. Easy to use platform.
What do you dislike about the product?
I wish the integrations were a little more user friendly, but still easy enough to figure out with some practice.
What problems is the product solving and how is that benefiting you?
Call logging directly to customer cases and wholesale auto calling features are great. These help us solve efficiency issues.
Recommendations to others considering the product:
This is a great company with an easy to use call center solution.
Great platform for calling services
What do you like best about the product?
It's made for easy monitoring and management of phone agents.
What do you dislike about the product?
t does have some issues regarding poor call quality sometimes, but that seems to have improved recently.
What problems is the product solving and how is that benefiting you?
Very good reporting capabilities although could allow for more complex user-defined reports and analysis.
Talkdesk Review
What do you like best about the product?
I like that we are able to integrate Textline into the service
What do you dislike about the product?
It was a bit confusing on teach the the team how to use the off and away functions as it relates to hold times. As a call line, it would have been nice to know at first how the call tree was structured. All is well though
What problems is the product solving and how is that benefiting you?
We're able to provide much better QA for our calls and with the integration of Textline, we're saving a lot of time reaching out to potential participants.
Recommendations to others considering the product:
It's a great tool!
Call Center Efficiency
What do you like best about the product?
Capable to use multiple locations and easy access.
What do you dislike about the product?
Download times are slow after calls have been completed.
What problems is the product solving and how is that benefiting you?
Efficient workflow.
Effective, easy to deploy, cost effective Call Center Solution
What do you like best about the product?
The one key upside of utilizing Talkdesk was the ability to enable and monitor both on-premise and remote Call Center team member. The ability to work from anywhere as enabled the company to add resources when needed and be able to properly train and monitor Call Center team members.
Another plus is that Talkdesk has integrations with many of the external applications such as ZenDesk, Airkit, and SalesForce. Call can be popped into the other crucial business applications so that customer, supplier or other party interactions are not lost.
Another plus is that Talkdesk has integrations with many of the external applications such as ZenDesk, Airkit, and SalesForce. Call can be popped into the other crucial business applications so that customer, supplier or other party interactions are not lost.
What do you dislike about the product?
The IVR studio is great for Professional Service deployment teams who create new IVR's on a regular basis. For the common average IT manager (not Telecom Manager) whom will need to make tweaks to the IVR, the studio is not very intuitive.
What problems is the product solving and how is that benefiting you?
The major problem we had prior was an antiquated Call Center system that did not provide enough visibility to all management. With the SaaS solution, all of our upper management have the ability to check on productivity of our Call Center team anytime. The data provided by Talkdesk allow for management to make timely decisions of when to add or reduce the Call Center team. We have seen 20% gain in efficiency of the
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