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Easy to use and set up
What do you like best about the product?
A lot of integrations with other services (Salesforce). It's extremely easy to set up and add new members.
What do you dislike about the product?
Members have complained about call quality and having to switch from using the widget to the web version.
What problems is the product solving and how is that benefiting you?
The combination of using Talkdesk with Salesforce is life changing. This allows our members to respond quickly and efficiently to our customers. This has also allowed managers to view performance and provide necessary feedback in order to improve quality,
Recommendations to others considering the product:
Take advantage of the awesome integration capabilities
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Very good program
What do you like best about the product?
I really like how easy it is to transfer calls. No complicated process like on a traditional phone.
What do you dislike about the product?
There are occasional bugs that happen. They usually are resolved quickly but it can be very disruptive to operations.
What problems is the product solving and how is that benefiting you?
It's much easier to manage calls and see how many people are in queue with Talkdesk.
Reliable and Efficient
What do you like best about the product?
Great overall product. Very efficient, organized and user-friendly.
What do you dislike about the product?
The only thing is that it sometimes crashes.
What problems is the product solving and how is that benefiting you?
Easy way to communicate with customers.
Very helpful
What do you like best about the product?
Easy to use and very user friendly, makes keeping track of numbers easy and also makes it smooth when talking on the phone
What do you dislike about the product?
it does glitch sometimes and has weird moments where customers may hear an echo or static
What problems is the product solving and how is that benefiting you?
Able to call all clients through one platform
Technical
What do you like best about the product?
Information about metrics. The girl voice.
What do you dislike about the product?
I would like to have an option to customize the theme.
What problems is the product solving and how is that benefiting you?
Technical problems.
Call routing is amazing!
What do you like best about the product?
Talkdesks unique ability for customer call routing is my fav feature yet! Such a great tool!
What do you dislike about the product?
Some of the reports are a bit complex for the average user or have limits but we have a great engineering team to help!
What problems is the product solving and how is that benefiting you?
Ability to monitor and coach my reps to improve our quality. Also managing to track and improve our missed call metrics.
Recommendations to others considering the product:
As long as you have opted for great Wifi, you will have no problems with this service.
Ease of use
What do you like best about the product?
I can find information easily without jumping through hoops.
What do you dislike about the product?
I really like this system. I have yet to find something I don't like.
What problems is the product solving and how is that benefiting you?
We can reach out to our customer base with ease. The call quality is great!
talkdesk
What do you like best about the product?
Easy to use and simple to log in, no problems
What do you dislike about the product?
I dislike nothing about it, it's great software very simple.
What problems is the product solving and how is that benefiting you?
make me have better communcation
Love love love
What do you like best about the product?
I absolutely love how straight forward talkdesk is!
What do you dislike about the product?
I have not experienced anything too terrible! Whenever a tech issue occurred I feel that everything was resolved rather quickly
What problems is the product solving and how is that benefiting you?
If I notice anything is off it is super easy to see who is available, away, and see service levels!
Talkdesk Is Useful For Clear, Effective Communication
What do you like best about the product?
The most helpful feature of Talkdesk is the user interface. It is really quick to learn and get into the rhythm of everything. Click to call dialing is great too.
What do you dislike about the product?
Every now and then we have issues with outages or calls dropping, but the ratio of successes to failures, paired with the quality of the service as a whole makes the few bumps very manageable.
What problems is the product solving and how is that benefiting you?
Talkdesk enables us to perform at our best. We have excellent employees, but we can only perform as well as the tools that we utilize, and using Talkdesk enables us to have a tool that is as good as those using it.
Recommendations to others considering the product:
Consider the quality of the service that you want to provide, and see if Talkdesk's model fits those needs.
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