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A useful tool for customer interaction
What do you like best about the product?
I like that the metrics are readily available and it is very user friendly
What do you dislike about the product?
I do not like the format of the 'on a call' page as it does not display the callers' information in a very useful way
What problems is the product solving and how is that benefiting you?
We are resolving issues around measuring productivity and our ability to meet our customers' needs within our targeted times
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TalkDesk
What do you like best about the product?
The interface is very clean and easy to navigate. It offers call based routing and reporting abilities.
What do you dislike about the product?
The overflow and call based routing is very limited and the reporting is minimul.
What problems is the product solving and how is that benefiting you?
We use Talkdesk as our main call system in Workfront Support.
Recommendations to others considering the product:
It is a simple system, but does not leave much room for configuration and customization. It provides basic functionality though and is easy to integrate with, and the support team at Talkdesk is really good and helpful
Simple to use and versatile
What do you like best about the product?
Allows you to easily pull call recordings and download for review.
What do you dislike about the product?
No physical phone which would allow you to hear the ring without other noises coming from your PC.
What problems is the product solving and how is that benefiting you?
Allows people to work from home easily.
Great program.
What do you like best about the product?
It's simple and easy to handle.
We really enjoy using it because we can manage a high volume of calls through the day.
We really enjoy using it because we can manage a high volume of calls through the day.
What do you dislike about the product?
We just had few issues in the past when Talk-desk went down.
What problems is the product solving and how is that benefiting you?
We can control the customer service and volume of calls.
TalkDesk can handle many updates.
TalkDesk can handle many updates.
Powerful, easy to use
What do you like best about the product?
Simple UI and real-time reporting options. Allows me to keep an on demand overview of my team ans ring groups.
What do you dislike about the product?
Not much to dislike. Sometimes the reporting times out. Simply needs a browser refresh to resolve the issue.
What problems is the product solving and how is that benefiting you?
Click to dial, call management, workforce management
Recommendations to others considering the product:
Easy to use and implement.
Talkdesk offers so much flexibility.
What do you like best about the product?
I think the stats on talkdesk are really valuable to manage team performance.
What do you dislike about the product?
Talkdesk could integrate more easily with our internal systems to recognise customer names from numbers provided.
What problems is the product solving and how is that benefiting you?
Inbound customer queries, quality monitoring and team management.
Quick, easy and sophisticated. The best way to communicate to our customers.
What do you like best about the product?
One of the best things is being able to customise ring groups and online statuses. This measn you can mange your workflow effectively.
What do you dislike about the product?
Sometimes, calls ringing through can drop off, or be infrequent. Possible improvements to usage would be good.
What problems is the product solving and how is that benefiting you?
We can categorise our incoming queries which makes data analysis and product improvement much easier
Simple and effective
What do you like best about the product?
I like the additional features such as making call notes and categorizing calls. It makes tracking easy.
What do you dislike about the product?
There sometimes can be IT glitches - for example, it telling you that you're offline when you're online. But potentially that is IT issues on our side.
What problems is the product solving and how is that benefiting you?
We are finding out which category of call we get the most so we can pin-point potential issues.
Easy to use App for Communication
What do you like best about the product?
Calls can be made and received easily from a headphone that is connected to your computer. I love that I received the voicemail recordings via email which allows me to always be up to date with any calls I get when I am away from my desk.
What do you dislike about the product?
I dont have anything i dont like about Talkdesk at the moment.
What problems is the product solving and how is that benefiting you?
Talkdesk allows all calls made in the company to be recorded. This is super beneficial since it allowed to hear historical call with clients. Particularly, when the client claim they spoke with someone that is no longer with the company.
Recommendations to others considering the product:
I will recommend you to a demo so you can see how easy it is to use Talkdesk. I really enjoy using Talkdesk for my role who makes calls to clients on a daily basis.
Talkdask has been a useful and reliable tool for my team.
What do you like best about the product?
One of my favorite things about Talkdesk is the clear reporting. It's very easy to read and offers me real time stats which is invaluable. I also love the call quality; it's the best I've experienced thus far with any phone app.
What do you dislike about the product?
Sometimes there can be a bit of lag with the calls. It can also be able to navigate the dashboard and know where to find what you are looking for. This is especially true for someone new; there's a little bit of a learning curve to be aware of.
What problems is the product solving and how is that benefiting you?
It's been a lot easier to handle call volume. Additionally, one of the biggest benefits (because of reporting) is being able to adjust coverage quickly and simply.
Recommendations to others considering the product:
Spend some time training your team on how to use all of its features.
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