Talkdesk
TalkdeskExternal reviews
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Excellent Phone service
What do you like best about the product?
My favorite thing about Talkdesk is that it is simple to use, simple to learn. The program is easy to install and does exactly what is needed without causing a lot of technical issues.
What do you dislike about the product?
Downsides are that sometimes agents try to answer the calls and they can't click the answer button. Also, some agents and very few have a lot of issues logging into it they keep getting error messages and its hard to figure out how to fix it.
What problems is the product solving and how is that benefiting you?
We are able to answer our calls for the our center without having to use a landline.
Much better phone system than what we had previously
What do you like best about the product?
- It's UI is the best in league
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
What do you dislike about the product?
- Having issues with routing calls from our old provider
- Sometimes when on 'available' the phone doesn't ring
- Sometimes when on 'available' the phone doesn't ring
What problems is the product solving and how is that benefiting you?
- It's helping us migrate to a "cloud" platform vs. relying on computer servers
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
Love it!
What do you like best about the product?
Click to call, call recordings and general ease of use.
What do you dislike about the product?
It's pretty easy, but at times it takes a while for the completed tasks to sync/log in SFDC
What problems is the product solving and how is that benefiting you?
Not having to manually dial each number I need to call. Not having to spend the time to log my calls to SFDC since Talkdesk handles that for me.
Positive calling experience
What do you like best about the product?
The call history details provided for repeat callers
What do you dislike about the product?
Some dashboards can be confusing for classifying calls
What problems is the product solving and how is that benefiting you?
Consolidating multiple lines into one service
Recommendations to others considering the product:
Make sure you have a good quality headset microphone.
Seamless execution and great support!
What do you like best about the product?
Support was always wonderful and the fact that the tool worked well was a key difference from our old tool that we used.
What do you dislike about the product?
The chrome integration tools. They were always being updated but was never clear which were needed or not.
What problems is the product solving and how is that benefiting you?
Easy IVR system for our customer support team. Being able to easily update recordings and edit the IVR have been a game changer.
Recommendations to others considering the product:
USE IT!
Overall Solid Product
What do you like best about the product?
Ease of use and reliability of the product.
What do you dislike about the product?
Sometimes multi device interoperability can be challenging
What problems is the product solving and how is that benefiting you?
Make customer service as excellent as possible. Talkdesk has made that possible.
Reporting
What do you like best about the product?
The reporting feature is great for delivering metrics to my team! It provides great data and transparency for all. The web mode and widget mode versatility are a great feature that is available for users.
What do you dislike about the product?
It will unexpectedly crash or malfunction without letting the user know of any errors.
What problems is the product solving and how is that benefiting you?
It allows my team to communicate easily and fluidly with our customers.
Recommendations to others considering the product:
It's a very user-friendly software that allows different components to be implemented. It's really easy to maneuver incoming calls within the organization, such as transfers and departments.
Good tool for communication
What do you like best about the product?
easy to use, you can check the calls made by your team months after they were done plus you can monitore easily
What do you dislike about the product?
sometimes when you have the callbar and the web open, 2 calls can enter at the same time to the same user
What problems is the product solving and how is that benefiting you?
to be able to handle the telesales in an effective manner
Easy to set up the routing priorities
What do you like best about the product?
we use talkdesk to set up the priority routing phone numbers for the oncall person. It's easy to set up and also we can receive the calls from our international teams which helps us to handle the incident faster.
What do you dislike about the product?
sometimes the call drops when I try to pick up. I am not sure this is the issue with talkdesk or the carrier.
What problems is the product solving and how is that benefiting you?
It helps as manager the oncall call routing. Also we integrate with Slack so we can also track who is getting the call.
Great Experience with TalkDesk
What do you like best about the product?
TalkDesk makes it easy to reach out to our patients and customers. A lot of the sites we visit use TalkDesk, so we can click the phone number to dial out. Very Convenient!
What do you dislike about the product?
I have nothing to dislike at this time with TalkDesk.
What problems is the product solving and how is that benefiting you?
I am solving the problem of poor customer experience. When you have an easy and sleek soft phone, it makes it easier to maneuver around and assist the customer promptly.
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