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Excellent!
What do you like best about the product?
I love the Salesforce integration, the ease of use, and the reporting available.
What do you dislike about the product?
There is sometimes a slight lag on calls, which is to be expected with any internet-based phone solution.
What problems is the product solving and how is that benefiting you?
Talkdesk has made it easier to parse client data and follow up on calls. The option to track client interactions makes it easier to follow up!
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Talkdesk Makes My Job Easier!
What do you like best about the product?
I like that TalkDesk is very easy to use! I appreciate the easy setup, call logging and the the fact that you can drop the phone number right in the callbar!
What do you dislike about the product?
I dislike that since Talkdesk is internet-based if there is a network issue, you're completely offline, which can really delay business.
What problems is the product solving and how is that benefiting you?
We are helping to train new staff by having them listen to recorded calls. It also helps keep everyone accountable and on the same page when problem-solving, or when a staff member is out of the office and someone else handles their case because they can be filled in on the details.
Great tool to use for your daily needs
What do you like best about the product?
it is very well organised, easy to work with and to understand. you can see who is on the call, for how long and who is available.
What do you dislike about the product?
there is nothing i do not like about it as it works perfectly
What problems is the product solving and how is that benefiting you?
You are able to reach out to your clients and talk directly about the "business"
Easy to use tool that is necessary for the workplace
What do you like best about the product?
I like the layout and how simple and easy it is to use.
What do you dislike about the product?
I noticed that randomly the tone will lag randomly but that might be due to the connection.
What problems is the product solving and how is that benefiting you?
I use Talkdesk on everyday basis to stay in contact with the client base and keeps my notes and records extremely organized.
Talkdesk
What do you like best about the product?
If I lose something that I'm working on, it's so easy to re-find the case. Navigation is easy, you can get what you need as long as you're reading through it.
What do you dislike about the product?
Sometimes it can be slow but again that's only sometimes. There really aren't a whole ot of issues that i've experienced
What problems is the product solving and how is that benefiting you?
Easy navigation.
Recommendations to others considering the product:
If you're having issues a simple restart works
Easy to Implement
What do you like best about the product?
Talkdesk is simply easy to implement, integrate, and manage. Has platform partners to expand capabilities.
What do you dislike about the product?
Not necessarily TD's fault, but some international numbers are not available due to EU restrictions.
What problems is the product solving and how is that benefiting you?
Inbound corporate routing to internal depts/sales. MDR/AE call data/activity integrated to Salesforce. Click to Call list in Salesforce. Provides an easy step in maturity and capabilities for the business.
TalkDesk Review
What do you like best about the product?
Easy to use interface and great support.
What do you dislike about the product?
Not sure how to best optimize all the features,
What problems is the product solving and how is that benefiting you?
Occasional dropped calls.
Talkdesk Daily Usage
What do you like best about the product?
The Talkdesk software is very user friendly and integrates efficiently into every day work flow.
What do you dislike about the product?
As technology does, it breaks. On occasion, we have experience call outage or call drops.
What problems is the product solving and how is that benefiting you?
As mentioned, Talkdesk has created a streamlined process with a dialer to efficiently manage work flow.
Recommendations to others considering the product:
Aside from the ease of use and navigation, what really stands out when it comes to Talkdesk is the level of customer support. It is so important for companies to provide efficient and effective service, and Talkdesk does just that. Very rarely have we had to wait long to have any issues resolved.
Day to Day made easier
What do you like best about the product?
- The ability to no longer need a desk phone
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
What do you dislike about the product?
Every once in awhile there will be an interruption of service. Typically last anywhere between 30-60 minutes. Not incredibly long but always happens at the worst time.
What problems is the product solving and how is that benefiting you?
Being able to record the calls for training purposes is the biggest key we needed as a team. It allowed us to go back and listen to calls, make adjustments and master our sales techniques.
Talkdesk is Simple and Straightforward
What do you like best about the product?
i like how simple it is to use. it's not confusing and doesn't take any time to learn.
What do you dislike about the product?
i honestly cannot think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
It is very easy for it to integrate with salesforce. it's easy to make calls and makes the process very easy.
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