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All on one application
What do you like best about the product?
You can connect anywhere in the globe. I like the easy connectivity.
some people don't aware of the country code you can select the country and dial the number so easy to connect.
some people don't aware of the country code you can select the country and dial the number so easy to connect.
What do you dislike about the product?
I don't find any error as of now hence no dislike at the moment so far.
Zero dislike.
to get notifications or statements by email like a monthly bill entire details we need so that we can keep it as a record.
Zero dislike.
to get notifications or statements by email like a monthly bill entire details we need so that we can keep it as a record.
What problems is the product solving and how is that benefiting you?
In today's world, we use WhatsApp as a shortcut to chat or call the unknown person.
IN talk desk we find this can be useful as officially communication to the client. We can add features to add messages if the person is not answering the call though.
IN talk desk we find this can be useful as officially communication to the client. We can add features to add messages if the person is not answering the call though.
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An efficient and useful software
What do you like best about the product?
I appreciate the ease of use that Talkdesk offers for daily work tasks. It facilitates open dialogue between coworkers about breaks, lunches, and preparation periods while eliminating the need to toggle between email, chat, and phone applications. This program can be employed as a widget or browser extension, giving a level of adaptability that many users can find valuable. Aside from these features, Talkdesk makes managing tasks an effortless endeavor.
What do you dislike about the product?
I dislike that Talkdesk depends on my computer and internet connection. If either of these connections fails, Talkdesk may not function properly.
What problems is the product solving and how is that benefiting you?
TalkDesk is solving the problem of managing multiple phone lines and bills in discrete offices. By linking all four offices together, TalkDesk provides a single bill and user-friendly interface to manage a single phone system. This simplifies training employees and allows you to focus on more essential tasks.
It is convenient, fast, and stable
What do you like best about the product?
I love the convenience and speed of Talkdesk's implementation and reporting capabilities. The click-to-dial functionality is the icing on the cake - it validates phone numbers quickly and is accessible regardless of the browser or computer used. Integrating a callbar, Chrome, and Windows app makes Talkdesk suitable for any purpose.
What do you dislike about the product?
I cannot identify a single element of Talkdesk that I dislike. Its features continually expand and improve, making the tool increasingly beneficial to our business model.
What problems is the product solving and how is that benefiting you?
I've improved my relationship-building skills involving clients, international business discussions, and commercial and major deal negotiations. I now better understand creating positive customer experiences and strategies for addressing common issues.
Talkdesk is amazing
What do you like best about the product?
I love the convenience Talkdesk offers when it comes to calling tracking. As soon as a call is received, the caller's number and other pertinent details are displayed in the application, making it easy to add callers as contacts and keep tabs on them. I also enjoy viewing my performance and productivity metrics via the personalized state of mind report. I can refer to the easy-to-read customer satisfaction graphs to gauge the success of customer interactions and my response status.
What do you dislike about the product?
I dislike that there is no way to efficiently switch between multiple lines to multitask on TalkTdesk. Talkdesk would be an excellent feature for our customers.
What problems is the product solving and how is that benefiting you?
Thanks to Talkdesk, we have access to robust data that enables us to tailor our services to meet customersomers''s needs and thus boost customer satisfaction. The detailed reports help us to monitor the performance of our customer serv team.
User Friendly calling software
What do you like best about the product?
Talkdesk helps me in the best way possible. Some of the features which I like most are listed below
Desktop app with all features to make life easier.
Comprehensive reporting helps manage teams and projects effortlessly.
Easily integrate into existing setup with a single click, making it convenient and fast to set up.
Get help from our round-the-clock customer service team anytime you need it.
Intuitive design makes it easy to rebuild flows or create new ones as needed
Always keep up to date with the latest features.
Desktop app with all features to make life easier.
Comprehensive reporting helps manage teams and projects effortlessly.
Easily integrate into existing setup with a single click, making it convenient and fast to set up.
Get help from our round-the-clock customer service team anytime you need it.
Intuitive design makes it easy to rebuild flows or create new ones as needed
Always keep up to date with the latest features.
What do you dislike about the product?
As it was made for professionals by professionals. While using it for a long time, I didn't notice any such features. Every option has its usage and justifies their purpose
What problems is the product solving and how is that benefiting you?
Communication is the key to every successful business; not only is it an excellent tool for businesses when it comes to managing calls. The features are spot-on and make life a lot easier; as a result, successful communication becomes effortless. From a usability standpoint, it's fantastic. In short, if you're looking for an excellent call management solution that'll help keep your business running smoothly, Talkdesk is worth considering!
Talkdesk - simple setup, excellent reports
What do you like best about the product?
I appreciate the ease of use Talkdesk offers. It is straightforward to set up, and even those without experience can start using it immediately. The Caller ID feature is also beneficial, as it displays customers' email addresses alongside their phone numbers. Additionally, Talkdesk has an impressive array of reports and administration options, making it easy to forward calls to internal and external numbers. A good set of headphones is needed to start taking calls.
What do you dislike about the product?
Talkdesk relies heavily on a reliable internet connection, which can be difficult to guarantee. In addition, there is often a need for more clarity and navigation in the reporting panel.
What problems is the product solving and how is that benefiting you?
With its automated features, I can save time and effort, making my job easier. The computerized features also help me stay on top of all our calls, giving me more time to focus on other critical tasks.
With Talkdesk, I can do my work quickly and easily
What do you like best about the product?
I love the Talkdesk product and the data-driven approach my organization can benefit from. The onboarding process was handled professionally and efficiently during standard business hours and beyond. Their responses to emails sent late at night/early in the morning have been prompt and helpful.
What do you dislike about the product?
It is important to improve management and utilize administrative time to address the duplication issue commonly seen in phone systems.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I can quickly identify customer issues, prioritize customer care, and have access to real-time analytics to make informed decisions that benefit both my customers and me. Not only does this save me time and effort, but it also allows me to provide higher customer service.
Experience high-quality service and convenience with Talkdesk.
What do you like best about the product?
I appreciate Talkdesk's interface and usability the most. The software allows us to install it on all our employees' mobile devices, desktops, or laptops so that they can easily make calls regardless of location. We can also enter our employees' cell phone numbers into the system so that they can receive calls directly on their mobile devices, with their permission. There are also customizable settings that allow us to regulate when the customer's call rings, ensuring our employees can be alerted of urgent calls anytime.
What do you dislike about the product?
I dislike the phone interface for Talkdesk due to its inconvenient placement. Its dialogue box obstructs other elements on the page, making it necessary to readjust its position constantly.
What problems is the product solving and how is that benefiting you?
TalkDesk helps me stay organized and on top of all my customer service-related tasks and projects. With TalkDesk, I can track customer interactions, prioritize customer problems, capture customer feedback and respond quickly
Comprehensive help desk solution
What do you like best about the product?
I love that TalkDesk has so much to offer as a help desk solution. It has everything I could want, from comprehensive reports to a user-friendly interface that works with different ticketing systems. Most importantly, they have a fantastic customer service team who are highly knowledgeable, reply quickly and follow through on their responsibilities until the problem is fixed. TalkDesk offers many other benefits, such as integrating different tools and software, managing customers across multiple platforms, and measuring customer service outcomes.
What do you dislike about the product?
I find it frustrating when we experience call failures. It would be beneficial if there were more advanced routing options available. Despite this, I enjoy my customer service interactions with the call center staff.
What problems is the product solving and how is that benefiting you?
TalkDesk greatly enhances our organization's ability to track and monitor calls. With its call tracking, logging, and reviewing capabilities, I can make multiple calls and easily access calls from the exact location. This improved efficiency has saved us time and money and allows us to provide better customer service.
Easy installation and usage with TalkDesk.
What do you like best about the product?
I love Talkdesk's Studio for its ability to give non-developers the power to build and deploy intelligent phone features quickly. Users can access automation tools like Flow, Process Builder, Workflow Rules, Approval Processes, and Reports & Dashboards on demand. I'm impressed by how easily data fetched from incoming calls can be transferred into Salesforce. It's made it easier to create automated customer experiences and monitor their performance in real-time.
What do you dislike about the product?
I wouldn't say I like that Talkdesk's analytics are not as thorough as they could be. This can sometimes make it challenging to obtain the complete picture of a customer call since all details may have yet to be automatically included in the reports. However, the situation will improve with additional development and optimization of their dashboard and reporting tools.
What problems is the product solving and how is that benefiting you?
The Talkdesk platform solves the common problem of complex and labor-intensive phone system upkeep. It offers an intuitive user interface, robust reporting tools, and effective automation systems that enable users to focus on other tasks instead of constantly managing their telephones.
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