Talkdesk
TalkdeskExternal reviews
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Great and simple
What do you like best about the product?
There are many things I like, but still much to work out functionally for the app
What do you dislike about the product?
The app has a lot of problems of connectivity
What problems is the product solving and how is that benefiting you?
Its a very simple tool that helps me to keep aware for costumer communication
It's a very good experience for those who want take the customer experience for the next level
What do you like best about the product?
It's a potent tool, very user-friendly, and easy to handle on a day-by-day routine. Allows the company to connect with a thousands of other market tools and systems.
What do you dislike about the product?
Sometimes, we need to spend more time on development to connect with other systems, but it's possible.
What problems is the product solving and how is that benefiting you?
Talkdesk is responsible for the IVR for 2 of our brands worldwide, connecting customers with brand easily.
Amazing experience
What do you like best about the product?
The best part about Talkdesk is that connects you with people at ease. It's user friendly and also the recording of the call is easily accessible. The country codes are easily available.
What do you dislike about the product?
I dislike about Talkdesk is that it lags sometimes.
Sometimes the calls does not the reach the customer.
Sometimes the calls does not the reach the customer.
What problems is the product solving and how is that benefiting you?
It's quick to connect with the customer and it's very flexible to use to connect any country you want too in seconds
Great platform, terrible support
What do you like best about the product?
How flexible and easy to integrate it is, the platform overall works incredibly. Using it with salesforce improved dramatically or lead processing timeframe. Design-wise, I wished they kept a bit more simple.
What do you dislike about the product?
Their customer support team, when we started, we were assigned a really nice guy that helped us until a certain point. After that, we were pretty much left alone. We had to code significantly more around their system to fix our issues.
What problems is the product solving and how is that benefiting you?
To communicate with leads, we need a platform that could integrate with salesforce, TalkDesk did that, and that helped us streamline the whole lead pipeline process, reach out to prospects and follow up with leads.
Discover how amazing Talkdesk is!
What do you like best about the product?
Talkdesk has many tools that make it easy for users to understand their recorded conversations. The interface is easy to use and includes features such as the ability to download recordings, filters to sort recordings by specific categories, and real-time analysis during audits. You can also quickly generate reports by setting dates and searching for specific names. This makes it easy to see the effectiveness of each call recording.
What do you dislike about the product?
One feature that can be confusing is that calls become inaccessible after a period of inactivity and must be manually refreshed. This can add an extra step to your workflow, which can slow down your productivity. It's best to avoid this feature.
What problems is the product solving and how is that benefiting you?
Using Talkdesk helps me provide quick support and information to my customers. This saves me time so I can focus on building strong relationships with existing customers and pursuing new business opportunities.
Friendly Service and Easy Navigation
What do you like best about the product?
I really enjoy the customer service I receive from Talkdesk. The agents are always friendly and helpful, which makes my experience great every time I contact them for assistance. In addition, their automated system is easy to navigate and very efficient, which helps me get quick answers to any questions I have.
What do you dislike about the product?
I don't like that Talkdesk doesn't give us detailed customer information in one place so we can quickly check their status. It's also hard for my chat team to access the omnichannel email, and there's no way to reply or forward messages from within TD yet (but they're working on it).
What problems is the product solving and how is that benefiting you?
It makes the process easier for us, saves us time, and improves the customer experience. This is a huge win for us!
Talkdesk: Customizable, User-Friendly, and Efficient
What do you like best about the product?
When it comes to customizing my contact center experience, I really like the flexibility of Talkdesk. It is so easy to scale up or down based on our company's needs, and I love how user-friendly the interface is! In addition, Talkdesk's features such as AI routing, reporting tools, and real-time analytics make managing customer interactions much easier than before.
What do you dislike about the product?
Ring groups can be confusing to use because only administrators can assign and remove agents from them. We appreciate Talkdesk's efforts to make things easier for customers by addressing this issue.
What problems is the product solving and how is that benefiting you?
Using Talkdesk has allowed us to quickly identify areas for improvement and potential opportunities. It has also improved our customer service by allowing us to respond to customers faster than ever before. This makes them feel valued and appreciated, which is a great way to drive business!
Raise the level of customer service with Talkdesk
What do you like best about the product?
Talkdesk is a great choice if you're looking for a comprehensive customer service solution. It has powerful features like an easy-to-use interface and built-in analytics tools, so it's easy to figure out how your support team can do better. Also, Talkdesk grows with the size of your business - no need to hire extra people just to manage this software
What do you dislike about the product?
I don't like having to manually set my callback availability every time I log in.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to quickly and effortlessly stay in touch with my clients at all times. It also keeps a thorough record of all incoming contacts, giving me a better understanding of the questions they're asking. This improved communication allows us to build stronger relationships that result in more satisfied customers.
Simple and user userfriendly
What do you like best about the product?
One of the great things about Talkdesk is that it's straightforward to use, has a simple UI and allows you to make calls easily. It's easy to keep track of inbound and outbound calls, allows you to add contacts, and quickly identify regular callers. It's easy to track what users are doing and the reporting part is really neat. You can create dashboards to keep track of specific metrics that are most important to you.
What do you dislike about the product?
Nothing at the moment, encountered few bugs and downtime here and there but nothing serious to be dissatisfied with. Everything works well most of the time and causes no issues.
What problems is the product solving and how is that benefiting you?
We use taldesk to make outbound calls and receive inbound calls, It's easily integrated into other platforms and offers consistent service. Calling to foreign numbers is also really neat, typifying calls and checking recordings is essential for evaluations. Coaching is also vital to help out with difficult cases.
Talkdesk: Reviews of the best phone service
What do you like best about the product?
My favourite feature of Talkdesk is its user-friendly interface. It is efficient yet easy to use and understand, making it a great tool for customer service operations of all sizes. In addition, the remote monitoring features allow us to adjust agent status at any time without having to be physically present - which has been very useful during unexpected circumstances such as an emergency or network outage. The reporting tools also give us great insight into our call centre performance, such as the number of active agents, the percentage of enquiries we're answering promptly and accurately, average call hold times, etc. - helping us to deliver an exceptional customer experience every time!
What do you dislike about the product?
I wish Talkdesk had a feature that allowed us to update the status of our tickets while the phone was still ringing. Being able to change your schedule whenever you want would be hugely beneficial, especially when we have to work out of hours or when we urgently need a break from calls. I also find it very inconvenient when our internet connection goes down, as this means losing all contact with incoming callers, which can affect workflow productivity.
What problems is the product solving and how is that benefiting you?
With Talkdesk I now have more visibility of my calls. Not only can I monitor the total number of incoming calls, but also which numbers are calling and what they are calling about it is.
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