Talkdesk
TalkdeskExternal reviews
2,498 reviews
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Great platform for a call center
What do you like best about the product?
Talkdesk is helpful in making call center and digital customer support service easy to implement and use. Various features and integration option with ecommece platfom like Zendesk is available.
What do you dislike about the product?
Integrated service for collaboration between agents and employee isn't easy to setup. That is the only real issues that we had with Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk give seamless connection with Microsoft Team that we use for collabroation and quick communication medium. It has improve our collaboration and able to parsing information quicker.
Easy management for call center
What do you like best about the product?
Talkdesk is an easy call center application that has all what we need for managing customer service. The automatic call distributor help user to be able to connect with our agent quickly. Integration with Zendesk alllow us to manage digital support ticket and the process to implement it is easy.
What do you dislike about the product?
There is not least helpful subject with Talkdesk. All tools has it own importance to make our call center easy for daily use. We had no issues with Talkdesk for now.
What problems is the product solving and how is that benefiting you?
Talkdesk manage all the call and categorized each call charecteristic. It has make the management of all the call easy and produce an extensive weekly report for our audits.
Talkdesk review after two years of usage
What do you like best about the product?
Talkdesk is a true solutions for a call center that is easy to implement and has all the features to make the management easy. I love the voicemail transcription that allow me to record our greeting for voicemail message. Daily usage for this software is not an issue.
What do you dislike about the product?
I have no experience with any problem and bug that make me dislike Talkdesk. Some loading issues has happen, but it is not a major problem for us.
What problems is the product solving and how is that benefiting you?
Talkdesk has its customized features and tools that is specialized for retail industry. We use the AI powered report and analysis to create a customer base that is loyal to our brands thru amazing customer service.
TalkDesk help in contact center management
What do you like best about the product?
Easy implementation by TalkDesk because they need no installation and work on the cloud based. We integrate it with Microsoft Team to help managing customer data and communication between Agents. Many features to revamped AI analysis and automation.
What do you dislike about the product?
I have nothing that I dislike with Talkdesk. We have an enjoyable experience especially when their support team is always there to help with our configuration.
What problems is the product solving and how is that benefiting you?
Talkdesk solved our issues with call center infrastructure and customer knowledge data. All the data is stored on the cloud storage that we can add on from various of service gthat Talkdesk providing.
Call center solutions
What do you like best about the product?
Talkdesk has many option and features that helps us accelerate support response for user tickets. It is easy to implemented this changes with our current workflows because it has many integration like SalesForce that make the data transfer process easy.
What do you dislike about the product?
No dislike with this awesome platform. We have use TalkDesk daily for over two years and has nothing but satisfaction with their service and excellency.
What problems is the product solving and how is that benefiting you?
Using the self-serving virtual agent has many benefits for us. Users can use the live chat to check and get information by themself and get the info immediately without having to connect with our personnel or agent.
Good application
What do you like best about the product?
It is user friendly system. If you need support, you can call their phone number or email them. Their reponse time is fairly quick . What I also like is their Guarian Report which reports issue quickly and efficently.
What do you dislike about the product?
The fact that if a call gets tranferred to our third party provider we are still billed for it. Also, there are many reports to extract but with some practice it is clear and effective.
What problems is the product solving and how is that benefiting you?
We are experiencing some issues with reporting our inboud, missed calls and calls answered under our time threshold. With support from the TalkDesk team, it is clearer the difference between the different types of calls and how to quatify our information.
Great teamwork
What do you like best about the product?
The staff and team at talkdesk are amazing to work with. They are super responsive and quick to resolve issues.
What do you dislike about the product?
The WFM product isn't my favorite, but it gets the job done.
What problems is the product solving and how is that benefiting you?
Call routing, voice authentication, virtual holds (callbacks), Full automated telephone banking system, live chat, SMS surveys. Tons of efficiencies gained!
Good but
What do you like best about the product?
The way we can handle calls, the stability and the support we have is really good
What do you dislike about the product?
the reports and the way to build it is complicated whe you dont have any assistance
What problems is the product solving and how is that benefiting you?
the stability is way better that the old service we have.
User adaptation is very easy. Reporting is quite complex.
What do you like best about the product?
Having a web platform to view the dashboard and also an app to take calls
What do you dislike about the product?
Building reports and finding reports is quite complex. There are lots of options, and it's difficult to ensure you are getting the results you need. It's difficult to find call recordings. Charges time for transferred calls after the transfer is done.
What problems is the product solving and how is that benefiting you?
Less downtime, as there are multiple companies using it, downtime is fixed quickly.
Talkdesk has excellent customer support
What do you like best about the product?
Talkdesk requires a good internet network, at the point when the representatives have a good network, it has been very reliable. It blends with the Salesforce procedures through the buttons, no coding is required. The integration is pretty tight, We have encountered some minor issues, but they were easily resolved. The registrar scores a 10 for usability, I think it is the best representation of its kind that I have observed in different parts, it is very intuitive. In spite of the fact that, the contact core tab that is required to be kept up is not at all amazing. It's not very defined, the representatives don't take into account the voice email section and it may possibly be quite optimal.
What do you dislike about the product?
On certain occasions, error replies are not clear inside the video calls, the reasons why the number was not effective may not be evidently clear to an advisor. Stories have increased, however the ability to make stories through telephones is slow, clumsy and complicated to use. It is not possible to observe missed calls or voicemails on the identifier, it must possess a tab that is available. I know it is a design alternative to preserve the GPS screen as simple as possible, however it would be wonderful to be able to observe this.
What problems is the product solving and how is that benefiting you?
The word Talkdesk is used in marketing, sales and finance. It is very mixed with respect to Salesforce, and has been used in order to increase the speed of response and transparency of actions, within sales. It is possible to execute and measure prospect response times accurately, in addition to initiating CRM automation from the moment a conversation is completed. This has saved the marketing group a lot of time and we would never use our old, failed VOIP for business program again.
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