Talkdesk
TalkdeskExternal reviews
2,500 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very likely, because it's makes things easier for agents or the company
What do you like best about the product?
Talkdesk let you aux and can report or infor you when you are exeeding your breaks, or training. It can even tell you when you have notification on activies done like QA scores.
What do you dislike about the product?
There's nothing actually, I feel like they have given it a lot of creativity. And it easy to use it
What problems is the product solving and how is that benefiting you?
It's can easy give notification about any activities and easly give access to QA scores without having to ask for an email from quality assessors. Gives different options when you want to go else where, like on break, lunch, training or coaching.
Importance of Talkdesk
What do you like best about the product?
How simple it is to navigates , and allowing us to provide customers with up to date information at the click of a button.
What do you dislike about the product?
Nothing i like everything about Talkdesk.
What problems is the product solving and how is that benefiting you?
It helps companies automate customer interactions to improve their customer experience while reducing the operational burden, it makes my workflows and focus on what matters.
Talk desk Users
What do you like best about the product?
The talk desk helped me to dial out to the customers to communicate and also be able to build a repor
What do you dislike about the product?
i have not experienced anything bad about the talk desk
What problems is the product solving and how is that benefiting you?
I have not exprienced any problems , there for currently my experience is good and it bebeficting me to be able to communicate with our customers and also satisfy and straight forwa
My work personal assistance
What do you like best about the product?
I love the fact that it is user-friendly,I am able to change the statuses for my next activity whilst on a call.
What do you dislike about the product?
Sometimes it does not ring when a call comes in. You are not able to have a conference call with other agents and the seller.
What problems is the product solving and how is that benefiting you?
It make my work to be easy and creates a better customer experience for our callers due to it multiple functions.I have quick and easy access to my quality scores.
TalkDesk is very easy to use
What do you like best about the product?
I like using the AI feature it makes the job easier
What do you dislike about the product?
better call quality as sometimes the caller is hard to hear
What problems is the product solving and how is that benefiting you?
TalkDesk assists in resolving customers issues
Less time consuming, efficient, easily adaptive etc
What do you like best about the product?
Easy access all the integrated systems, files and records. I can always listen to my calls and change the way I pitch.
What do you dislike about the product?
Only when the system kicks you out while you are online and you realize you're now offline.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers.
Talkdesk is the best there is .
What do you like best about the product?
It gives me daily updates of my Quality assurance scores and tells me if I'm exceeding lunch or when I should aux on certain status, I use Talkdesk everyday and it makes life so easy.
What do you dislike about the product?
There is nothing to dislike since this is the best website.
What problems is the product solving and how is that benefiting you?
It is definetly solving my adherence problem and more efficient since I am able to do things on time.
It is user friendly.
What do you like best about the product?
Being able to check my quality scores on Quality Management.
What do you dislike about the product?
When I'm doing overtime for other departments and I'm making an outbound call, and it does not pick up the relevant ticket for that department when I'm dispositioning.
What problems is the product solving and how is that benefiting you?
I don't have to calculate what my quality score is, for the week and for the month. I can always go back to the previous month's scores. I can also write an appeal and get feedback once it has been updated. Once you get marked, you get a pop up message notifying you of a new completed evaluation. If I have issues with the app, I can always log in using the web browser.
I verfying if the cancellations and price reductions are fair not that are submitted by the dealer.
What do you like best about the product?
It's very easy to use even if you are not familiar with the system, and you are able to see most of your work including calls and your QA score
What do you dislike about the product?
Most of the time Talkdesk kicks me out I find my adherence ending up being bad due to that.
What problems is the product solving and how is that benefiting you?
Having an easy way to communicate with customers and handle inbound and also about communication
As a leader of my department, I can easily monitor my team's day to day performance and activity
What do you like best about the product?
What I've found is most helpful about it is it is also in real-time so I can monitor my team's attendance, and adherence in terms of taking breaks and lunches on time, and that I can easily listen to calls if need be.
What do you dislike about the product?
Although it is generally helpful, sometimes it can put an agent on "offline" status and if you do not constantly monitor this, the agent will have missing hours for the day, and that has made them unproductive for that time since it cannot be accounted for.
What problems is the product solving and how is that benefiting you?
I don't physically have to be with my team to ensure everyone is logged on. Talkdesk helps me manage my team's presence, manage their break and lunch times and is also a fantastic tool for accessing call recordings to ensure I manage performance.
showing 141 - 150