Talkdesk
TalkdeskExternal reviews
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It just works—and gives you power
What do you like best about the product?
The set up is straightforward and took almost no time.
What do you dislike about the product?
Need more flexibility in routing/groups to enable more complex rules.
What problems is the product solving and how is that benefiting you?
We need a reliable cloud-based call center software that just worked and we found it with Talkdesk. With it, we have been able to satisfy our client needs for phone calls with us.
Recommendations to others considering the product:
Talkdesk is incredibly reliable compared to other phone systems you could use.
Talkdesk Ease of Use
What do you like best about the product?
Ease of use. Does not require advanced knowledge of call centers or coding to administer. Support is very responsive.
What do you dislike about the product?
Struggling to get our SMS channel up and running currently.
What problems is the product solving and how is that benefiting you?
Omnichannel integration with Salesforce
Talk desk review
What do you like best about the product?
I find it easy to use and really liek the triall so far
What do you dislike about the product?
When I can't get calls through and people wait
What problems is the product solving and how is that benefiting you?
That it makes taking calls quicker and easier
Recommendations to others considering the product:
none
Best call center software I've used.
What do you like best about the product?
The best features I've found with Talkdesk is the ease of setting up new lines and the simplicity of scaling. We've used and looked at other products and I've found Talkdesk to be the best. Talkdesk also has my favorite tier 1 support agents of any system I use. Their agents are friendly, actually knowledgeable about the product, helpful and never try to brush you off. They've even checked back in a few days later on minor issues just to go that extra mile. When we were in the process of setting up and rolling out Talkdesk, I was in constant communication with their support folks and I would never have been as successful as our roll out was without their wonderful support.
What do you dislike about the product?
There is not a lot of dislike within our organization for Talkdesk. Agents sometimes have dropped calls, but that is rare and impossible to completely prevent. I do wish the scheduled reports were a bit more customizable, we can work around with their reports, but I do wish for more control. That being said, our call center supervisors all love the default viewable reports
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to scale our call center as needed. It's easy for us to administrate and gives us the fine tuning in the IVR tree to ensure the correct agent gets the most appropriate call to increase customer satisfaction and call handling.
Director of Support
What do you like best about the product?
Flexibility, ease of use, great reports!
What do you dislike about the product?
Nothing! Talkdesk has been an excellent solution for our needs and has listened to our concerns and improved their system accordingly
What problems is the product solving and how is that benefiting you?
As we grow, it is important that the system we use is flexible and can meet the ever changing demands of our products and clients. Talkdesk is extremely flexible thanks to it clean and logical UI which makes it easy to onboard new agents, add queues, run advanced reports on queues, specific teams or agents and create/deploy advanced IVRs. They also offer features such as the Callbar which aim to help improve agent work flows. With these features, we are able to meet the demands of our clients and continually improve our products and processes.
A great phone management solution for a busy ecommerce startup!
What do you like best about the product?
The amount of flexibility in setting up the system as you'd like it is really helpful - it allows us to programme the IVR to suit our team and customers! The admin interface is really easy to use, the analytics/reporting area is intuitive and allows us to monitor daily performance closely as well as pulling meaningful data in the longer term.
What do you dislike about the product?
I can't think of any particular negative!
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us gather more accurate, granular data on our phone calls, so we can understand which customers are using phone as a channel to contact us, and what they are using it for - this in turn helps us improve our service and work out what pain points customers are experiencing.
Very user friendly
What do you like best about the product?
I love the Reports where all kinds of stats can be gathered on a daily, weekly, monthly basis. I love that the connection doesn't time out either - keeping us productive all day long. Love the dashboards, giving us a visual of our activity at any time of the day.
What do you dislike about the product?
Calls drop sometimes, but that probably depends on individual network / internet connection. Can't forward calls to the user in "Not Ready" status. Would be nice to have that capability.
What problems is the product solving and how is that benefiting you?
Reports are a useful tool for managers. TalkDesk solved our multi-location connectivity issue with Customer Care department spread throughout the US.
Recommendations to others considering the product:
You will love the user interface and ability to collect reports for management.
Phone service that just works, wherever you are
What do you like best about the product?
The most useful feature of Talkdesk is that our team can log in from anywhere, and we have staff across many time zones, all ringing the same number
What do you dislike about the product?
I really don't have any complaints about the service
What problems is the product solving and how is that benefiting you?
We use Talkdesk as our main contact number for customers. Talkdesk allows us to have our staff where they make most sense, without being chained to a desk. So whether we're working from the office, or giving realtime updates from China, it just works.
Recommendations to others considering the product:
It just works, and it's quite simple to set up.
Economical and Reliable
What do you like best about the product?
the cost and the ease of use within the admin console
What do you dislike about the product?
The support response delays - when you have pressing issues or outages
What problems is the product solving and how is that benefiting you?
Call Quality for my Phillippines call center agents
Talkdesk Review
What do you like best about the product?
The easiness of use and the way it was integrated with our other tools
What do you dislike about the product?
We use Zendesk as a ticketing tool and the integration is not perfect as it duplicates a lot of tickets
What problems is the product solving and how is that benefiting you?
Better tracking of times and what our agents are doing during business hours
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