Talkdesk
TalkdeskExternal reviews
2,500 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Much better phone system than what we had previously
What do you like best about the product?
- It's UI is the best in league
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
What do you dislike about the product?
- Having issues with routing calls from our old provider
- Sometimes when on 'available' the phone doesn't ring
- Sometimes when on 'available' the phone doesn't ring
What problems is the product solving and how is that benefiting you?
- It's helping us migrate to a "cloud" platform vs. relying on computer servers
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
Love it!
What do you like best about the product?
Click to call, call recordings and general ease of use.
What do you dislike about the product?
It's pretty easy, but at times it takes a while for the completed tasks to sync/log in SFDC
What problems is the product solving and how is that benefiting you?
Not having to manually dial each number I need to call. Not having to spend the time to log my calls to SFDC since Talkdesk handles that for me.
Positive calling experience
What do you like best about the product?
The call history details provided for repeat callers
What do you dislike about the product?
Some dashboards can be confusing for classifying calls
What problems is the product solving and how is that benefiting you?
Consolidating multiple lines into one service
Recommendations to others considering the product:
Make sure you have a good quality headset microphone.
Seamless execution and great support!
What do you like best about the product?
Support was always wonderful and the fact that the tool worked well was a key difference from our old tool that we used.
What do you dislike about the product?
The chrome integration tools. They were always being updated but was never clear which were needed or not.
What problems is the product solving and how is that benefiting you?
Easy IVR system for our customer support team. Being able to easily update recordings and edit the IVR have been a game changer.
Recommendations to others considering the product:
USE IT!
Overall Solid Product
What do you like best about the product?
Ease of use and reliability of the product.
What do you dislike about the product?
Sometimes multi device interoperability can be challenging
What problems is the product solving and how is that benefiting you?
Make customer service as excellent as possible. Talkdesk has made that possible.
Reporting
What do you like best about the product?
The reporting feature is great for delivering metrics to my team! It provides great data and transparency for all. The web mode and widget mode versatility are a great feature that is available for users.
What do you dislike about the product?
It will unexpectedly crash or malfunction without letting the user know of any errors.
What problems is the product solving and how is that benefiting you?
It allows my team to communicate easily and fluidly with our customers.
Recommendations to others considering the product:
It's a very user-friendly software that allows different components to be implemented. It's really easy to maneuver incoming calls within the organization, such as transfers and departments.
Good tool for communication
What do you like best about the product?
easy to use, you can check the calls made by your team months after they were done plus you can monitore easily
What do you dislike about the product?
sometimes when you have the callbar and the web open, 2 calls can enter at the same time to the same user
What problems is the product solving and how is that benefiting you?
to be able to handle the telesales in an effective manner
Easy to set up the routing priorities
What do you like best about the product?
we use talkdesk to set up the priority routing phone numbers for the oncall person. It's easy to set up and also we can receive the calls from our international teams which helps us to handle the incident faster.
What do you dislike about the product?
sometimes the call drops when I try to pick up. I am not sure this is the issue with talkdesk or the carrier.
What problems is the product solving and how is that benefiting you?
It helps as manager the oncall call routing. Also we integrate with Slack so we can also track who is getting the call.
Great Experience with TalkDesk
What do you like best about the product?
TalkDesk makes it easy to reach out to our patients and customers. A lot of the sites we visit use TalkDesk, so we can click the phone number to dial out. Very Convenient!
What do you dislike about the product?
I have nothing to dislike at this time with TalkDesk.
What problems is the product solving and how is that benefiting you?
I am solving the problem of poor customer experience. When you have an easy and sleek soft phone, it makes it easier to maneuver around and assist the customer promptly.
Financial Services
What do you like best about the product?
I love that Talkdesk automatically populates a new case through Salesforce. This helps me keep my call organized and makes it a very seamless process. I also like that you can create the contact that way when they call in you know for the most part who you are speaking with. It is also helpful that if a person has called in previously it lets you know and you can easily click on the cloud to bring you to Salesforce. I also like that you can copy and paste the phone number from the TD as well as the case number.
What do you dislike about the product?
When I have someone on the phone, and I need to make an outbound call there is not a way to put the patient on hold, call and then click back over to let the patient know it is taking a while. It would provide a better customer experience if we had the ability to click back and fourth between lines. I would also like to know if there is a way one can get their own direct extension?
What problems is the product solving and how is that benefiting you?
Populating a new case has cut down my time working on a case by half. It is fantastic! Can easily pull up the case that someone else has worked on as well.
Recommendations to others considering the product:
It is an easy, fast way to speak with customers. There have not been many issues with not being able to hear patients and it makes the whole process.
showing 1,501 - 1,510