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Customer Hero
What do you like best about the product?
I love that Talkdesk is so user friendly and it makes my day go by so smoothly!
What do you dislike about the product?
Nothing! I love Talkdesk! I use it everyday and it makes my workday go by with ease!
What problems is the product solving and how is that benefiting you?
Talkdesk helps me keep my work day organized and transitions between calls so easy!
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Talkdesk Omni-Channel Sync for Salesforce is wonderful
What do you like best about the product?
The omni-channel sync feature has allowed us to implement chat while keeping our two support channels separated.
What do you dislike about the product?
There is nothing that I dislike at the moment. Setting up new users can be a little tricky having to do so in both Salesforce and Talkdesk
What problems is the product solving and how is that benefiting you?
CTI and Omni-Channel
Talkdesk
What do you like best about the product?
Coming from the customer success team, we use talkdesk on a daily basis. It serves as our main tool where we document customer interaction and use the soft phone to receive and make outbound calls. Talkdesk is very easy to use and for the past two years, I cannot even recall a time where Talkdesk is down. Awesome Job Talkdesk!!! :D
What do you dislike about the product?
Maybe the reporting side. If we can provide specific data to report then that would be very helpful.
What problems is the product solving and how is that benefiting you?
Almost all of the challenges our customers are experiencing we document it using talkdesk.
Recommendations to others considering the product:
It's a nice platform, very user-friendly and informational.
very good
What do you like best about the product?
the possibility to study our calls evolution
What do you dislike about the product?
Nothing in particular, is a very useful and practical tool to use
What problems is the product solving and how is that benefiting you?
very interesting tool of support
Talkdesk is easy to use and reliable
What do you like best about the product?
I like the ease of use, and the callbar option for Talkdesk. We use both the callbar and Talkdesk in the browser and they are both easy to navigate.
What do you dislike about the product?
Sometimes I experience some issues with TD that are usually resolved by signing in and out, or by closing it completely. Currently I'm experiencing an issue with the call back where it automatically sets my callbar to "Available" when I'm not.
What problems is the product solving and how is that benefiting you?
We depend on Talkdesk every single day to track our dispositions, time spent in dispositions, receiving calls, and calling out to customers.
Talkdesk Review
What do you like best about the product?
I like that Talk Desk is very easy to use and it provides really useful reporting.
What do you dislike about the product?
Talkdesk can be a little glitchy and cause poor connectivity.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped our team focus on important metrics from the reporting it provides. It helps our team get through a high volume of calls efficiently.
Omnichannel
What do you like best about the product?
I like the layout of the Talkdesk system.
What do you dislike about the product?
the layout of cutomer detail information being able to be combined in one section for a quick look to verify customers. Just an ease of access for my chat team. The inability to reply or forward currently in the email omnichannel directly out of TD. (but being looked into- very hopeful to be corrected soon)
What problems is the product solving and how is that benefiting you?
it's very user friendly from an agent standpoint.
Recommendations to others considering the product:
Customer support folks are extremely friendly
Talkdesk is reliable and easy to use
What do you like best about the product?
The platform is very user friendly and allows us to make use of it in a very effective way, it is also very reliable, having almost no issues since we started using it.
What do you dislike about the product?
There have been very few instances where the reporting tab does lag a little, but is not very common and easily fixable.
What problems is the product solving and how is that benefiting you?
It allows us to manage the staff more effectivily since the live feed shows the work flow in real time.
Recommendations to others considering the product:
The most reliable VOIP tool I've ever worked with
Hold Status on TD
What do you like best about the product?
Reporting is ok and action during escalations. I like that the status of teammates can be customized and the real-time view is also good.
What do you dislike about the product?
To actually see the status of teammates while on a call. All I can see is that they are on call but what activity they are in on a call is a mystery. Are they talking, on hold on mute etc.
What problems is the product solving and how is that benefiting you?
To actually see the status of teammates while on a call. All I can see is that they are on call but what activity they are in on a call is a mystery. Are they talking, on hold on mute etc.
Easy to Use -Karmine W
What do you like best about the product?
I like that contacts are easily accessible to find their info, and you can get info as they are calling in.
What do you dislike about the product?
At times, the calls lag. Which can be annoying.
What problems is the product solving and how is that benefiting you?
Talkdesk is very user friendly, and easy to understand.
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