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TalkDesk Exceeds Expectations
What do you like best about the product?
* The call quality is excellent and I am happy with the platform.
What do you dislike about the product?
* Nothing, does the job. I am happy with the platform.
What problems is the product solving and how is that benefiting you?
* I run my business on TalkDesk. I use it everyday and it does an excellent job on allowing me to serve my clients.
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Talkdesk has been an awesome experience!
What do you like best about the product?
I like how simple it is to use and the layout of it.
What do you dislike about the product?
I haven't found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
I am solving patients facing problems, and also using it to train offices.
So Close to Perfect, I Can Almost Taste It!
What do you like best about the product?
The features on Talkdesk are very well built. However, I'd like to give a suggestion. I and my colleagues that use Talkdesk would like you to add a little number over the voicemail tab indicating how many open voicemails need to be resolved. overall, an excellent product!
What do you dislike about the product?
Only that there isn't a little number over the voicemail tab indicating how many open voicemails need to be resolved. Also, on occasion, Talkdesk doesn't display the name of the person calling until after I pick up the call.
What problems is the product solving and how is that benefiting you?
It's the fastest way our customers can contact us during certain hours! It also works very well at recording incoming sales leads.
Recommendations to others considering the product:
I and my colleagues that use Talkdesk would like you to add a little number over the voicemail tab indicating how many open voicemails need to be resolved.
AWESOME EASY TO USE TOOL!
What do you like best about the product?
Talkdesk allows us to make the connection with our customers a seamless experience. With all the tools you need in front of you, it makes my job a lot easier.
What do you dislike about the product?
Not very many dislikes with Talkdesk. More training videos would be nice.
What problems is the product solving and how is that benefiting you?
Being able to see and review call analytics has solved many problems and it also helps us in analyzing where and when our attention needs to be on calls.
Review
What do you like best about the product?
I absolutely love the integrations Talkdesk has with most CRM software. Plus, it allows me to work from wherever I am instead of being locked in an office every day.
What do you dislike about the product?
You guys should really ponder on integrating with other CRM that you currently don't work with - like Agile CRM, for an instance.
What problems is the product solving and how is that benefiting you?
As a business developer / salesperson, using Talkdesk is 80% of my daily work. I wouldn't be able to do it without this amazing piece of software.
A must have for every office!
What do you like best about the product?
TalkDesk drastically reduces my workload by consolidating my tasks through their software. It is a seamless transition when placing a call and recording my notes. I love how interconnected everything is.
What do you dislike about the product?
I had some call quality issues for a second there, but TalkDesk was great about getting the problems solved as soon as I made them aware of what was happening. They even came into my office one day to assess the problems first hand. Great customer service, I could tell they are very invested in their product.
What problems is the product solving and how is that benefiting you?
Having the ability to call straight from my desktop increases efficiency and is incredibly convenient. I love that I can place my notes in one place after my call and I know it will trace back to Salesforce.
Recommendations to others considering the product:
I would definitely recommend it. Great product, and get customer service. I can't imagine not using it in my day to day.
Full Featured Contact Center with a focus on Simplicity
What do you like best about the product?
Has all the features that a modern contact center might need -- we rarely find ourselves needing a feature that doesn't already exist. New feature development comes at a steady pace.
What do you dislike about the product?
The pricing structure makes it quite a bit more expensive as compared to other, newer entrants to the space, such as AWS Connect. However, these other solutions either lack as many features or are quite a bit more complex to operate.
What problems is the product solving and how is that benefiting you?
Hosted customer-facing contact center (phone support).
Typically works well as needed
What do you like best about the product?
I like the reporting aspect. Being able to pull reports is very helpful.
What do you dislike about the product?
Call quality issues which can be a pain point for customers and agents
What problems is the product solving and how is that benefiting you?
Scaling our department and using a tool that has reasonable trouble shooting.
Good product, but separate data analytics from rest of our CRM tools
What do you like best about the product?
I really liked that Talkdesk has robust data exports. The support was really quite good in comparison to other vendors we've worked with, i.e. communicative, a single, consistent point of contact, able to provide tailored advice per our unique account setup and business needs. The support was probably the single thing I liked most about Talkdesk.
What do you dislike about the product?
I think it was fairly ridiculous how much extra they charge to access your own data via API (this is not included), and the UI for setting up your phone tree is not exactly intuitive. The fact that our data was not easily integrated with Zendesk to give us a wholistic picture of what was going on was our biggest reason for leaving Talkdesk.
What problems is the product solving and how is that benefiting you?
We were solving for basic telephony needs that would pop a Zendesk ticket for tracking purposes. I WISH we had realized the benefit of being able to access all our data in one place, but this was not the case.
Recommendations to others considering the product:
Consider it in the context of what other CRM and communication tools you're using and how you want to be able to report on all of those communications with your users.
Best in space bar none
What do you like best about the product?
The best parts of Talkdesk: Easy integration, robust reporting, and GREAT CUSTOMER SUPPORT.
What do you dislike about the product?
Using ring groups is hampered somewhat because only admins can assign and un-assign agents from them. However, they are addressing this.
What problems is the product solving and how is that benefiting you?
Talkdesk saved us from being forced to use other inferior products. I use Talkdesk reporting and can easily tell whether or not my team is succeeding.
Recommendations to others considering the product:
You have nothing to lose by trying Talkdesk. Their account management and customer support is fast and accurate and attentive each and every time.
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