Talkdesk
TalkdeskExternal reviews
2,471 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Experience has been good from implementation to support with the product
What do you like best about the product?
Product is reliable and when there are issues, I've had great help from the support team.
What do you dislike about the product?
Using the integrations between TalkDesk and Zendesk has been a bit clunky. Would have liked a bit more help from support on using a caller ID.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for support calls on Hearsay products. The biggest benefit has been the quality of calls from our Philippines agents.
Technical Support Engineer
What do you like best about the product?
Ease starting and setting status and seeing what other team's status is at.
What do you dislike about the product?
It doesn't have text chat component with caller as would be great if caller could pass name in chat if their name is quite difficult and long.
What problems is the product solving and how is that benefiting you?
It allows us to have efficient phone support that quickly integrates with our Zendesk.
Recommendations to others considering the product:
This is a very efficient product offering that can quickly integrate in short time for your Support Team's technical phone support!
Talkdesk is an amazing tool that helps us provide the best support we can!
What do you like best about the product?
Talkdesk 's customization based on the organization. Also, the Callbar is intuitive, easy to use, and the integration with Zendesk works great! Calls are very clear and I've yet to encounter any issues in-call yet!
What do you dislike about the product?
Not much. Sometimes I have issues opening the callbar after it disconnects from inactivity.
What problems is the product solving and how is that benefiting you?
Our past solution for technical support queue calls was RingCentral, which doesn't do any call routing or any customization at all. It just rings all available phones at the same time. TalkDesk is leagues ahead of that. The integration with Zendesk makes our job easier by automating the ticket creation process, this includes voicemails!
Everything is working
What do you like best about the product?
I really enjoy how you can minimize it and still able to receive calls without a problem.
What do you dislike about the product?
I can't use click to call function because it does not work.
What problems is the product solving and how is that benefiting you?
You are able to see if the lead is on Saleforce prior to picking up the phone.
Recommendations to others considering the product:
You cannot transfer someone while they're on hold. You have to mute them before transfering.
Lot's of general questions and how to's
What do you like best about the product?
I like that there are a string of emails that way you don't get lost in the line of questions and answers. I also like the fact that you have a FAQ's page that has a very easy search and you can find just about anything you need there!
What do you dislike about the product?
It's sometimes hard to reach someone to talk to . I know that your service is outsourced to other countries, and our times are very much out of balance. Also, the language barrier is a bit troublesome.
What problems is the product solving and how is that benefiting you?
How to delete and add new phone reps was one issue. The other was the new reporting. Although, I am still trying to figure out a few things.
Recommendations to others considering the product:
A great company. They have great customer service and very easy FAQ's on line assistance.
Casual user
What do you like best about the product?
Loads fairly quickly. Voicemail is easy to retrieve.
What do you dislike about the product?
Lots of lag/delay during calls. Ring tones are terrible.
What problems is the product solving and how is that benefiting you?
Inexpensive call center
Recommendations to others considering the product:
It's an overall reliable service, well worth testing out.
Best Phone Solution!
What do you like best about the product?
I love how easy it is to connect everyone. Currently, our agents are spread throughout the Philippines and we have no connection issues! also the reporting is great to keep track of everyone and easily meet the goals.
What do you dislike about the product?
Can be costly, but at the end is worth it.
What problems is the product solving and how is that benefiting you?
Reporting and transparency was an issue for us in the past, but with Talkdesk we have been able to see and review all of our agents efficiently.
TalkDesk has the best tool and the best team
What do you like best about the product?
Reaching Talkdesk is easy and fast. The time to market for implement it is fast. The team is very open minded and answer you with a precise and helpful way. It integrates with almost every other productivity tool for every business need.
What do you dislike about the product?
Difficult to point out. Some issues with the text of the contract for portuguese needs but we align the corrections and the problems were solved.
What problems is the product solving and how is that benefiting you?
We are expecting to have a lot more business data that will help us in the identification of our needs it terms of contact center team. Not having the cost of maintaining a on prem solution based on hardware is also an important advantage.
Recommendations to others considering the product:
Talkdesk is easy to integrate, but you will need to consider the effort of developing in the other tools
Good UI, easy to use, works well
What do you like best about the product?
the user interface is easy to use and understand
What do you dislike about the product?
Nothing I can think of so far, it's been good to use.
What problems is the product solving and how is that benefiting you?
calling customers that have abandoned or haven't used our product
Helped Scale Our Contact Center
What do you like best about the product?
I love the call data and agent tracking that Talkdesk provides. Makes it very easy to see how we are doing as a company and as a team.
What do you dislike about the product?
Pulling reports for a specific phone number can be a bit time consuming.
What problems is the product solving and how is that benefiting you?
It is so easy to track live call stats that I don't have to worry about that aspect anymore. I can focus on the other data and dive deeper in to agent-specific numbers.
Recommendations to others considering the product:
Everyone I've worked with at Talkdesk has been extremely nice. We receive the help we need very quickly. The platform is very easy to use and the reporting tools are very helpful and insightful. We are able to make business decisions based on the data supplied by the Talkdesk reporting features.
showing 1,531 - 1,540