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TalkDesk - Not The Best In Connections
What do you like best about the product?
I like that it is easy to use and input numbers to call people, but to be honest, that's about the best part of this software overall.
What do you dislike about the product?
I dislike that my calls consistently get dropped no matter how strong my internet is. Who knows who's fault it is, but it is very hard to talk to people using this app because I cannot guarantee that the call will drop or not.
What problems is the product solving and how is that benefiting you?
I am solving the problem of not having to use my cell phone to call clients who I do not want to know my personal phone or cell phone number.
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Highly useful for our daily routine
What do you like best about the product?
Talkdesk is great! Very useful for contacting clients and communications.
What do you dislike about the product?
Occasionally the sound distorts on incoming calls. Not sure if this is due to lack of connection or if it's more of a hardware issue. Also, sometimes when I call out the outbound call does not ring, the audio is completely missing until the call connects.
What problems is the product solving and how is that benefiting you?
I typically restart the callbar if I have any major issues. Ultimately, I feel like it may be a connectivity issue.
Recommendations to others considering the product:
Definitely worth a try. It's the best experience with any similar programs in my career.
Solid product, but lots of reporting challenges
What do you like best about the product?
Talkdesk Live Monitoring is pretty effective. Also, Talkdesk has had minimal downtime since we've been a customer (over the past few years). The Salesforce integration is also reasonably reliable.
What do you dislike about the product?
Talkdesk is unable to easily answer some fundamental queries, including:
What is my customer satisfaction per call? Talkdesk only supports a beta for SMS texts asking CSAT surveys, but not one for landlines (which are still the norm in most corporate settings)
What is my pickup percentage during business hours only?
When I have a missed call, which agent was rung and missed the call?
Which of my agents clocked in/clocked out on time?
What is my average hold time over time?
We really need more granular reporting. We have to run most of our reports in Salesforce instead.
There's also some simple functionality that's missing, like a phonebook in the Talkdesk Callbar.
Also, we have a lot of agents reporting bugs in the Callbar. We use the Callbar, but it's not very useful, comprehensive, or user-friendly.
What is my customer satisfaction per call? Talkdesk only supports a beta for SMS texts asking CSAT surveys, but not one for landlines (which are still the norm in most corporate settings)
What is my pickup percentage during business hours only?
When I have a missed call, which agent was rung and missed the call?
Which of my agents clocked in/clocked out on time?
What is my average hold time over time?
We really need more granular reporting. We have to run most of our reports in Salesforce instead.
There's also some simple functionality that's missing, like a phonebook in the Talkdesk Callbar.
Also, we have a lot of agents reporting bugs in the Callbar. We use the Callbar, but it's not very useful, comprehensive, or user-friendly.
What problems is the product solving and how is that benefiting you?
Talkdesk is a solution for our inbound and outbound phone calls. It is our contact center infrastructure for our customer success organization.
Recommendations to others considering the product:
Thoroughly evaluate your reporting needs before buying.
Talkdesk Review
What do you like best about the product?
Talkdesk is easy to use as there are bright distinctive colors and characters to differentiate different tasks
What do you dislike about the product?
Calls frequently drop, call back request feature is heavily flawed, numerous outages and phone calls made to their client support line
What problems is the product solving and how is that benefiting you?
Payments for real estate, rental and property fees. Talkdesk provides easy transfers between property management companies and Clickpay.
Recommendations to others considering the product:
The client support is very helpful and easy to you use widget mode
Good overall software for calls and analysis
What do you like best about the product?
Talkdesk is simple to use and easy to train staff on. Easy ability to transfer calls between groups is great. Good analysis of daily, weekly calls including durations, avg wait times etc.
What do you dislike about the product?
Monitoring of calls is bulky, having to download the list of calls could be better designed. Searching for individual calls could also be better worked.
What problems is the product solving and how is that benefiting you?
Ability to monitor and analyse calls data enables us to see the impact of small changes across the week and better plan.
Great Product
What do you like best about the product?
I like that the application is easy to use. It is available anywhere you have your computer. I take my laptop with me so I can always use a company phone instead of having to use my own phone. I also like the ability to be able to use the call bar or login directly and use the web browser.
What do you dislike about the product?
If I had to say one thing I dislike is that I have to login to the portal every day. In reality that isn't a big deal to me , however. talkdesk is efficient and very effective for my every day use.
What problems is the product solving and how is that benefiting you?
I am a team lead and often need to go back and review previous client calls. WIth talkdesk this is easy to do. Aside from that, i can simply share the link to the recorded call with one of our managers/.supervisors so they can listen to the same call as well.
Finding the agent who took the call is easy and I can create a filter when needed.
Finding the agent who took the call is easy and I can create a filter when needed.
It just works
What do you like best about the product?
It integrates with Salesforce which makes it easy to pull up caller's information before I even answer. It is also easy to track which other agents are currently on calls, and how many agents we have available.
What do you dislike about the product?
Sometimes the lag can be bad, but I'm sure that comes with all voips. This is often fixed by a quick restart of the Talkdesk callbar, or by restarting my computer.
What problems is the product solving and how is that benefiting you?
Again being able to quickly pull up a contact's information in Salesforce makes doing my job infinitely easier.
Talkdesk has made working remotely so much easier!
What do you like best about the product?
Being able to connect anywhere I have internet connection.
What do you dislike about the product?
It does not always log calls that were made.
What problems is the product solving and how is that benefiting you?
Less dropped calls.
Great Product!
What do you like best about the product?
TalkDesk has such an enjoyable interface that makes it so easy to use.
What do you dislike about the product?
There aren't many things to dislike about the platform - it's very user friendly.
What problems is the product solving and how is that benefiting you?
TalkDesk allows me to communicate with candidates easily without having to disclose my personal phone number.
Recommendations to others considering the product:
Utilize their support whenever you have questions - they're great.
Have been using talkdesk and it is amazing.
What do you like best about the product?
The thing I like best in talk desk is we can connect to people, organizations, business partners anywhere in the world within seconds. We can effectively use it and can check the time date and how many calls we did and can keep check and record of it.
What do you dislike about the product?
I like everything about talkdesk the one thing which I dislike is we cannot get to know which are the agents who rejected the calls on talkdesk or sometimes the call record and the talkdesk status is not the same for the agent sometimes on agent talkdesk its different and on team lead talkdesk is different.
What problems is the product solving and how is that benefiting you?
We can monitor analyze the quality of the agent's calls which they make it to the organisations, business partners. The major problem which got solved is connecting worldwide within seconds and keep a track and record of the calls being made.
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