Talkdesk
TalkdeskExternal reviews
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Positive experience with TalkDesk
What do you like best about the product?
We have not finished the implementation yet, but so far the best feature is the callbar and call flow design in the administrator page
What do you dislike about the product?
So far, I have not experienced any issues. It would be nice if the callbar was more of a floating window, so it can be moved around the screen as needed.
What problems is the product solving and how is that benefiting you?
We are currently updating a legacy Mitel phone system.
Talkdesk is efficient, reliable and easy to use!
What do you like best about the product?
The Callbar application and easy integration into Salesforce.
What do you dislike about the product?
The Callbar application becomes un-synched with Salesforce occasionally requiring an application restart.
What problems is the product solving and how is that benefiting you?
Call management, queue management, logging, time tracking, etc.
TalkDesk is great for managing multiple persons
What do you like best about the product?
It's really easy to use TalkDesk for multiple lines and support agents and our sales team.
What do you dislike about the product?
More to do with an integration between Salesforce and TalkDesk but it's hard to connect the two.
What problems is the product solving and how is that benefiting you?
Our customers need to be able to reach out to us immediately and this is a great tool to have!
Flexible enough to handle multiple teams and functions
What do you like best about the product?
We have several different teams (sales, support, etc) using TalkDesk across several different brands. The flexibility has been key to our continued usage.
What do you dislike about the product?
We've had some issues with integrating seamlessly with Salesforce.
What problems is the product solving and how is that benefiting you?
Being able to integrate different support channels into Salesforce has been key in streamlining our data processes.
TalkDesk Review
What do you like best about the product?
The UI is easy to navigate and clean. The integration with Salesforce to log the calls to cases is (relatively) seamless. The dashboard is a nice tool to have available for a global view on who else is in my queue and what their status is.
What do you dislike about the product?
To be honest, I'm not 100% sure if this is TalkDesk or not but the consistency of outbound calls working on the first try is around 75%. Sometimes the audio sounds garbled right out of the gate (the chime sounds like it's drunk, if that makes sense). Sometimes it just doesn't ring and I don't know if it's an issue with the call or with my headset so I stay on the call for 10 seconds to see if someone says "hello" or I get a voicemail, or the ringing starts.
What problems is the product solving and how is that benefiting you?
I'd say the number one solution TalkDesk offers is if a customer states "so and so said xyz," we have it on record to see if that was actually said or not.
Recommendations to others considering the product:
If your internet connection is not stellar, it may not be a great solution since it heavily relies on that. I don't have as many issues as my colleagues do who are in more rural areas.
Just OK
What do you like best about the product?
I like that we can set up favorites on the Call Bar for frequently called numbers. I also like that you can send a link to a call to someone so they can pull it up and listen.
What do you dislike about the product?
I feel like some of the things I need would be available at a fee. There should be more standard features. I also dislike that if an agent has a widget and browser open they will miss calls. I would like access to more /different scheduled reporting.
What problems is the product solving and how is that benefiting you?
Talk Desk Makes it easy for me to manage agents across 2 locations (FL & UT)
Talkdesk is okay
What do you like best about the product?
You can record both incoming and outgoing calls to attach them to case records in salesforce. You can also set up different statuses within talkdesk to better track time spent on calls or out of queue work
What do you dislike about the product?
Quality - calls drop out, there has been many instances where callers complain that voices are garbled, which requires a callback on another line (which is also VOIP, so it's not the network connection but TD itself)
What problems is the product solving and how is that benefiting you?
Easier to route calls through to other employees and departments. Easier to track time.
A buggy mess
What do you like best about the product?
I guess in the small number of things that I can sift through to say I like is the fact that calls can actually be made from the application. But not much else.
What do you dislike about the product?
I dislike the bugs. It seems talk desk has a mind of it's own. Shutting down when it wants. Transferring calls that shouldn't be. Adjusting the volume and input is a real pain. We also have issues with adding a third party to calls.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to communicate and address our clients concerns. It provides them a way reach us. This tool also allows us to easily provide quality assurance.
My experience has been well, talkdesk is kept updated for any issues that may arise
What do you like best about the product?
I like the back-end of things where you can see all statistics and demographics of calls and users.
What do you dislike about the product?
Sometimes when calls come in the option to answer or see call information wont always load in, but this issue is rare.
What problems is the product solving and how is that benefiting you?
Talk desk makes it very easy to reach out to customers and communicate effectively
Best Taldesk ever
What do you like best about the product?
The talkdesk function improve every day, better and better! especially the phone function makes it so easier to work with this tool. You can talk with people from another planet by just using this tool. I don know what you could improve better because alle those tiny little things makes working with it so much more decent than without it. ia m recommending it to all my colleagues.
What do you dislike about the product?
I am a big fan and cannot say anything against this tool
What problems is the product solving and how is that benefiting you?
The Problems to communicate with everyone quick and efficient makes working with it so much easier, if you are searching for something you are finding it in every situation you are needing it. People ask em if I would like to work with another program, I decline. i worked in many companies with many communicating tools but talk desk is by far the best one. go continue like that and you will always ahve happy users
Recommendations to others considering the product:
Never coul be happier with tool, it works, always without problems
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