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Very dependable uptime, and custom reports have improved significantly.
What do you like best about the product?
The ease of setup and use is attractive. Responsiveness of the support team exceeds expectations.
What do you dislike about the product?
If there were more customizable dashboard widgets in the Live tab, that would be great.
What problems is the product solving and how is that benefiting you?
Integrating with Zendesk is a priority, and we are seeking to achieve this in early 2020.
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Talkdesk Review
What do you like best about the product?
The tool itself is easy to use and navigate.
What do you dislike about the product?
I have experienced a few "outages" where calls are dropped but the customer support team is quick to fix.
What problems is the product solving and how is that benefiting you?
Makes my phone-based job and workflow a breeze.
Recommendations to others considering the product:
A simple product with a great payoff. All technology experiences some level of issues which is the reason why the level of customer support must be great.
Overall good software, but not perfect.
What do you like best about the product?
Being able to record every call is super helpful with training new hires and when speaking to clients (if you forget something you can always go back and listen). Plus, it's also incredibly beneficial to have our entire company's phone system completely online. Since we're a tech start-up, we can often find ourselves taking work home with us. In addition, we have a good portion of our client base located around the world, namely Australia, Europe, and South Africa. Being able to speak to these clients from home and not have to use our personal phones is definitely a game-changer. Overall, it's nice having everything in one central place with a very user-friendly dashboard.
What do you dislike about the product?
We've been having issues with calls coming in but none of the lines are ringing. We don't see the calls until after the client has hung up. The price is also a little steep, but we find that (as long as everything is working properly) it's well worth the cost.
What problems is the product solving and how is that benefiting you?
I mentioned the main issue we've had with Talkdesk in my previous response, but we've had issues with phone calls not being picked up because no one's display is showing a call coming through. We benefit by having our entire organization on the same platform and by having the ability to playback calls. We see a lot of value in those features.
Recommendations to others considering the product:
Keep a close eye on which lines/numbers are working and which ones aren't.
Good product with great support
What do you like best about the product?
The tool is constantly updating and the implementation services are great so it's quite easy to get it up and running
What do you dislike about the product?
Needs to be bit simplified as currently it had too many apps and sub-menus
What problems is the product solving and how is that benefiting you?
We're using it for connecting our customers and care center via Salesforce Service cloud
Talkdesk assessability and pulling up statistics
What do you like best about the product?
Talkdesk is very accessible and gives you detailed stats of contact volume for your team. It is also a good tool that provides insights on your teams individual productivity and performance. It is also an awesome real-time reporting tool.
What do you dislike about the product?
It tends to have issues with crashing, where team members are not able to login or it freezes.
What problems is the product solving and how is that benefiting you?
Real-time management of my team.
The benefits that I have realized is that it provides me with accurate data of my team's performance and productivity
The benefits that I have realized is that it provides me with accurate data of my team's performance and productivity
Easy to use.
What do you like best about the product?
Never freeze and it works so well. We do not need to create a ticket.
What do you dislike about the product?
There are no dislikes for talkdesk but the only thing I can recommend is that it's hard to find order details using order number.
What problems is the product solving and how is that benefiting you?
Calling customers and restaurants.
Recommendations to others considering the product:
In the coming few years, I wish Just eat should use talk desk.
clear qaulity
What do you like best about the product?
the call history and dial pad, it is very simple and easy to use
What do you dislike about the product?
nothing it is very simple and easy to use,
What problems is the product solving and how is that benefiting you?
non so far, everything is good
Very Good experience
What do you like best about the product?
Talkdesk is very to use. It's interface is much simple.
What do you dislike about the product?
My apps feature is the one that is of least use or even no use.
What problems is the product solving and how is that benefiting you?
Without Talkdesk, cannot think of working here in the organisation. It is one of the main softwares used here.
Great Platform for businesses
What do you like best about the product?
Ability to download the reports easily and various filters that can be used to get the required data for the reports. We have various playbooks to keep the record of special dates and holiday hours and the reports that we get from TD are very reliable and helpful for the business. Ability to log the calls also helps in finding relevant information.
What do you dislike about the product?
The reporting page sometimes keeps loading and does not open at all. So we have to close the tab and reopen to access that page. Sometimes, even clearing the cookies and cache does not help either. It does not happen to just me, it happens to almost everyone with the reporting access.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to access the productivity of agents based on their talkdesk status (away, outbound, on-call, available, meeting and after call work). I also listen to their call recordings to do the quality assurance for their calls and to monitor the performance of the agents. I also use it to get the data for the holiday hours and special dates playbook
Recommendations to others considering the product:
Good software
My talkdesk expierence
What do you like best about the product?
is a n excerllent tool that allows me to communicate worldwide
What do you dislike about the product?
i dont dislike nothing at all on this tool
What problems is the product solving and how is that benefiting you?
the customer service on convoy
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