Talkdesk
TalkdeskExternal reviews
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Convient phone line
What do you like best about the product?
We have multiple team members and Talk desk allows us all to stay connected and organized.
What do you dislike about the product?
There is not much to dislike. Adding a text feature would be nice.
What problems is the product solving and how is that benefiting you?
none thus far
TD has been very reliable and very easy to use.
What do you like best about the product?
Easy functions, very clear call quality. I can use various headsets with this.
What do you dislike about the product?
I have no real negative issues to list at this time. Optional hold music could be a feature, but it will not have a direct effect.
What problems is the product solving and how is that benefiting you?
Using it daily for work. Much better than the previous system used. I can receive about 20-30 calls daily.
Recommendations to others considering the product:
It is worth trying, very easy to use.
Customer Service
What do you like best about the product?
I love how easy it is so easy to use. Talk desk is the best program ever! I would recommend it to everyone!
What do you dislike about the product?
I would say I dislike not being able to have hold music in the background while I warm transfer someone.
What problems is the product solving and how is that benefiting you?
Talk desk has made my professional work space extremely efficient and seamless. Everyone is able to use talk desk with ease and perform their tasks without any issues.
Recommendations to others considering the product:
Incorporate talk desk into every single aspect of your business, it makes everything extremely easy.
Solid Product
What do you like best about the product?
The old system we were using was clunky but Talkdesk is nice and user-friendly. I also enjoy the ease of use os using the software the setup and use only took about 5 minutes
What do you dislike about the product?
The program meets my expectation but I have no issue with the program other than sometimes the talk desk widget and web client can become desync which can cause issues.
What problems is the product solving and how is that benefiting you?
Be able to listen calls by having different permission groups is nice. It is also nice to able to listen to calls for agents that didn't fill out tickets.
Great Talk
What do you like best about the product?
The talk desk is very user friendly.. I can easily use this to solve customer problems.
What do you dislike about the product?
I do not like how many calls I can get at one time.
What problems is the product solving and how is that benefiting you?
Customer needs
Enjoy web based phone system
What do you like best about the product?
The fact I can work and just answer the phone with a simple button
What do you dislike about the product?
an echo on the phone when a call is transferred due to a delay
What problems is the product solving and how is that benefiting you?
client communication
Great experience with Talkdesk
What do you like best about the product?
The ease with which the system can be configured. Easy to understand settings and able to configure on the fly helps with moving things around like resources.
What do you dislike about the product?
Sometimes there is a slight delay on calls that can become bothersome. We use Ethernet connection in our office which should be more reliable than WiFi.
What problems is the product solving and how is that benefiting you?
Managing resources available in different queues due to visibility into who is waiting in those queues, for how long, etc.
Easy integration with Salesforce to make reporting from one location ideal.Being able to attach calls to cases is a major win as well.
Easy integration with Salesforce to make reporting from one location ideal.Being able to attach calls to cases is a major win as well.
Recommendations to others considering the product:
Easy to learn interface
Can make changes on the fly
Can make changes on the fly
Usable but has a few glitches
What do you like best about the product?
You can use talkdesk anywhere. Browser interface is user friendly.
What do you dislike about the product?
There are limitations on IVR configuration.
What problems is the product solving and how is that benefiting you?
Not being notified when voicemails, voice delays on calls and queues disappear when users need to be transferred.
Recommendations to others considering the product:
Yes for a small business.
2 years with TalkDesk
What do you like best about the product?
Talkdesk is easy to use and I love how I can monitor calls of our team members specially during their nesting (training period).
It provides option to choose which phone numbers to use when dialing out which is great per business cases.
It provides option to choose which phone numbers to use when dialing out which is great per business cases.
What do you dislike about the product?
I don't have any specific reason why I dislike TalkDesk. I guess there are still areas for improvement in terms of its callbar UI
What problems is the product solving and how is that benefiting you?
Technical problems of end users using SaaS. We have several clients and we offer premier support. Having a phone number dedicated for premier clients makes it easy for them to contact us.
Simple and easy tool
What do you like best about the product?
Talkdesk is simple and easy to use. It has a nice UI and training someone takes all of 10 minutes. Also, monitoring calls and pulling important metrics are easy tasks. I usually just use screenshots of the presented graphs in management meetings.
What do you dislike about the product?
It would be great to get more reporting options like average number of calls waiting by hour for a specific day. Also, to add an agent/upgrade our subscription I had to send an email into support rather than just getting them added instantly.
What problems is the product solving and how is that benefiting you?
Using Talkdesk in conjunction with the Textline app has has greatly reduced the amount of pages my agents need to have open to handle incoming volume. Additionally, the Talkdesk call bar for Zendesk saves another tab. This is really great when working with and training contractors who are out of the country.
Recommendations to others considering the product:
Get it. I've been using it for 5 years as an agent and now admin and I've never thought about switching.
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