Talkdesk
TalkdeskExternal reviews
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Easy to integrate!
What do you like best about the product?
Talkdesk integrated seamlessly into a variety of our agent tools, without any additional custom development.
What do you dislike about the product?
I would like for there to be more core features for configuring the Callbar.
What problems is the product solving and how is that benefiting you?
There have been intermittent outages that are not reported.
TalkDesk is great!
What do you like best about the product?
The sounds quality is very clear and its convenient that you can use the application on any desktop. I also like how you can use almost any equipment with a mic to talk through.
What do you dislike about the product?
One issue is that sometimes TalkDesk has some connectivity issues. This is usually an easy fix but can be a problem sometimes.
What problems is the product solving and how is that benefiting you?
It makes it easier to communicate with clients and vendors from any desktop.
Grea friendly user app
What do you like best about the product?
Talkdesk it is very friendly and easy to use it , and the reporting it's great, i love how can you get the information live and customize reports.
What do you dislike about the product?
Maybe to have the opportunity to play more with the live information.
What problems is the product solving and how is that benefiting you?
Now i do not have drop calls that i had constantly with another platform.
Recommendations to others considering the product:
If you already have another vendor, the transition its very easy for the users.
Very Smooth
What do you like best about the product?
Everything is organized and very clear to read and access.
What do you dislike about the product?
Perhaps the widget could be a little larger for visibility purposes.
What problems is the product solving and how is that benefiting you?
I really like being able to monitor calls and review other phone calls
great product
What do you like best about the product?
Very user friendly and convenient, makes my everyday job easier, very simple and can be beneficial for any office job
What do you dislike about the product?
The software still has some glitches that need to be worked out since it does crash at times or takes it time to load. Other than that it is very easy to use.
What problems is the product solving and how is that benefiting you?
Some of the problems i am solving is organization in saving phone numbers and tracking calls, i am able go back and track my calls plus also listen to them if i forgot something i covered with the buyer/seller
Works great!
What do you like best about the product?
I like that you are able to transfer calls with the ring groups or favorites, you can even transfer by manually putting a number in.
What do you dislike about the product?
There are some days where the connection is not the best, this could be an internet error also, some times drops calls.
What problems is the product solving and how is that benefiting you?
I work with titles so we need to reach out to sellers, some times we need to transfer to another department which makes it fast and easy!
easy to use
What do you like best about the product?
User friendly. I get email notifications for voice messages. I like the analytics.
What do you dislike about the product?
at beginning i was unable to login via another system but other coworkers were able too.
What problems is the product solving and how is that benefiting you?
able to receive voice messages and talk with others with ease
Good but not amazing
What do you like best about the product?
good dashboard, provide a great visible experience
What do you dislike about the product?
Lag on calls, not 100% integration with salesforce (no auto case creation)
no quality assurance grid integration possibility
dashboards do not have basic info available, such as calls answered per agent per day + AHT
no quality assurance grid integration possibility
dashboards do not have basic info available, such as calls answered per agent per day + AHT
What problems is the product solving and how is that benefiting you?
not solving any, just an user, not admin
Easy to use, quick to setup, good customer service
What do you like best about the product?
Talkdesk is a great cloud platform if you have multiple contact centers around the world or want to connect your solution to an existing CRM. It's easy to set up, their customer service are very quick to respond and try to help you with what they can.
What do you dislike about the product?
Some basic features are not customisable. Even though Customer Service is very quick to respond, if you have a need that is not an existng feature (or would be the basic for other contact centers), it takes a while for them to develop it.
What problems is the product solving and how is that benefiting you?
Our reporting has gone from manual 3+ hours of daily work, to automatic daily refreshes in Salesforce. Our SLA has decreased and we have a lot more knowledge on our customers.
Solid service provided
What do you like best about the product?
The connection and call quality seems top class compared to a few other companies we have tried in the past. Service is very quick to reply if there is an issue with anything.
What do you dislike about the product?
Sometimes when reporting an issue the tech team will ask for some very detailed info - like call ID code numbers which are not that easy to find. Sometimes we have issues with the integration between Piderive and TD which can be frustrating and time consuming. Sometimes the tech team can put the work on us instead of giving a quicker answer. I understand that there are articles to solve some problems but sometimes I don't have time to read a long article.
What problems is the product solving and how is that benefiting you?
Better and more reliable call quality and connectivity. Reporting is very good also.
Recommendations to others considering the product:
Highly recommend
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