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A functioning call application
What do you like best about the product?
How quickly we can make outbounds and take inbounds, and also review calls easily through the browser.
What do you dislike about the product?
The fact that we have to contact TalkDesk to set up ring groups, we would like to be able set those up ourselves.
What problems is the product solving and how is that benefiting you?
All the team reviews and call reviews are so easily accessible, and the CSV that we can download from the browser helps a lot in performance tracking.
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Overall- Really Good Product!
What do you like best about the product?
I like that I am able to use it from where I am that I have internet, I am not tied to a physical phone at my office. I used to experience some issues with lag, but I expressed that to TalkDesk and have not experienced any issues since.
What do you dislike about the product?
Nothing comes to mind. I have had a really good experience
What problems is the product solving and how is that benefiting you?
Call notes are much quicker for me.
Great tool for teams on the phone
What do you like best about the product?
The best feature of Talkdesk for our organization is the recordings for training and data for analytics. This is something we look at weekly to improve our agents success and allows our data professionals to make recommendations and adjustments to best suit the business.
What do you dislike about the product?
The biggest compliant or dislike we have with Talkdesk is that it is not have 100% customization for our business. It would be great if there were more features that applied to our business. The dashboards and native analytics are not enough. We always must export the data and crunch it in excel or tableau.
What problems is the product solving and how is that benefiting you?
We are solving how to best communicate with our customers and when the best time to call them is. This is very helpful to keep the sales team focused and ready to hit their goals!
Recommendations to others considering the product:
I recommend that you trial a few options before making your decision. This is the best way to figure out which software will prove best for your team. It is important to evaluate the options before making a decision.
Outstanding
What do you like best about the product?
Easy to use, we can monitor the whole operation in real-time. Also, the reports are very helpful.
What do you dislike about the product?
Nothing, but it would be great to have an app.
What problems is the product solving and how is that benefiting you?
IVR set-up, Quality assurance, reports, call routing.
Recommendations to others considering the product:
I really recommend Talkdesk. I have used other platforms and I can assure this one if not the most reliable, complete and easy to use that you can find in the market.
Talkdesk
What do you like best about the product?
I like being able to see how long the call has been waiting, and the ring groups it comes on. I also like that you can work from the widget or website, its very convenient.
What do you dislike about the product?
I have no negative comments or any suggestions here, we have been using this service for almost two years and the support has been great.
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
keep up the great work
Great for Reporting!
What do you like best about the product?
The reporting content of Talkdesk is very helpful. Having the ability to create reports and run them throughout the day has been a game changer in our center
What do you dislike about the product?
When there is an outage the status page is not updated in time and it is hard to reach a representive
What problems is the product solving and how is that benefiting you?
We are solving issues with reps avoiding calls and helping to forecast properly
Seamless
What do you like best about the product?
ease of use and reporting makes for the best use
What do you dislike about the product?
the integration within Salesforce causes conflicts in our system
What problems is the product solving and how is that benefiting you?
immediate call review is available - reporting- trending and customer satisfaction survey
Recommendations to others considering the product:
better marketing - all contact centers should be using this tool
My Six Months with Talkdesk
What do you like best about the product?
Talkdesk is very easy to work with, if the need is straightforward. Currently, my company has probably one, if not THE, most complex and customized environment I've ever seen! To the credit of Talkdesk, their engineers worked until the result was right. I look forward in the future to having the same Admin capabilities, to be able to do more work at the line level.
What do you dislike about the product?
Because my introduction to Talkdesk is also a highly customized view, it is hard for me to provide a 'dislike' that would apply to other companies. However, not having root access is problematic, as any request from my customers requires engineers resources from Talkdesk, and the delay to completion has a negative impact on my deliverable. Also, there are basic GUI features that are not yet enabled, like a prompt before backing out of a change to make sure I hit SAVE. That alone would save so much frustration!
What problems is the product solving and how is that benefiting you?
Talkdesk was brought in to replace an on-prem Mitel PBX, and has been the primary source for our Admissions, Student Success, Faculty Support, and Placements contact groups. Due to miscommunications that occurred before I started, Talkdesk got a bad 'rep', which I am now actively chipping away at by highlighting out functions that haven't been researched yet, but would greatly benefit the organization!
Good quality on calls
What do you like best about the product?
Support team about the time to solve problems
What do you dislike about the product?
Project Manager dos not so qualifyed to help us. Reporting systems can be better.
What problems is the product solving and how is that benefiting you?
The bad point is the problems about sip trunk with ONI.
The good point is that we can adopt Softphones for everyone.
The good point is that we can adopt Softphones for everyone.
Recommendations to others considering the product:
The report session can be improved. We have a lack of reports on this tool.
Easy to implement. Callbar works great with good quality internet.
Easy to implement. Callbar works great with good quality internet.
Gives businesses excellent flexibility to make calls anytime, anywhere
What do you like best about the product?
The ease of use, and the fact it allows us to make calls anytime, anywhere. This has streamlined the processes of our business.
What do you dislike about the product?
The only down side, and it is certainly not a major thing, but sometimes when the internet quality drops it can make call quality poor
What problems is the product solving and how is that benefiting you?
Being able to work on the go and not be tied to a hard phone
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