Talkdesk
TalkdeskExternal reviews
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So easy to use
What do you like best about the product?
That you can use it from anywhere (with wifi)
What do you dislike about the product?
I do dislike how it is reliable so much on wifi as some places I work from doesn't have the best wifi
What problems is the product solving and how is that benefiting you?
The ability to use it on the move from different work places, this would not be feasible with a static desk phone
Talkdesk Review
What do you like best about the product?
The ability to see live status of my team. Makes it easy to see who is doing what.
What do you dislike about the product?
The reporting could be better. It's challenging to drill down into a phone call and some of the reporting items don't reflect what we think is appropriate (ie. pick up rate include calls that are abandoned).
What problems is the product solving and how is that benefiting you?
Warm transferring is easier. You can pick someone's name. Again, it's much easier to see who is doing what.
Recommendations to others considering the product:
Make sure the reporting includes what you need. Sometimes you have to wait for the next round of upgrades before anything is assessed.
Good service
What do you like best about the product?
Talkdesk is the best call centre software we've worked with
What do you dislike about the product?
Setup wasn't as seamless as we had thought initially
What problems is the product solving and how is that benefiting you?
improved customer relations
increase sales
increase sales
Very user friendly
What do you like best about the product?
I use Talkdesk all day long for my job. It is so easy to learn and to use. I would highly recommend it to others to use for their company. It has so many features that are useful to me everyday. I am able to track my calls, listen to my calls again if needed, check my voicemails and monitor calls in the queue.
What do you dislike about the product?
I can not think of anything I do not like.
What problems is the product solving and how is that benefiting you?
I often need to go back and listen to parts of my calls again and being able to do so easily is a great benefit.
Talkdesk, call center in a browser
What do you like best about the product?
The ability to make on the fly changes. You can update anything needed anytime you need. I have even made changes from my cellphone while away from work and they replicate instantly.
What do you dislike about the product?
The inability to delete admin records. If you misspell a ring group and correct it with another, the misspelled one is always an option. They could also separate data better in general.
What problems is the product solving and how is that benefiting you?
Low cost and maintenance call center functionality. Creating complex call trees for client relationships as well as internal IVRs.
Recommendations to others considering the product:
Talkdesk is easy to use. The only downside is if you have a lot of varying call types and trees and specific agents that take specific calls, it can get muddied being in one instance/tenant.
Talkdesk is easy to use and user friendly.
What do you like best about the product?
I like to be able to leave notes in talkdesk right after the phone call and have it go to all platforms.
What do you dislike about the product?
Sometimes quality is choppy and I have to redial the person I am trying to reach. It makes for a poor experience for the customer I am calling.
What problems is the product solving and how is that benefiting you?
We are streamlining our note taking. Before it took a lot of time after the call to log all of our notes into different platforms. Now with talkdesk we can use it to help us save time. At the end of the day the click to call and then note taking makes us more efficient.
Talkdesk Review
What do you like best about the product?
Very little issue with downtime, call quality and integration with Salesforce
What do you dislike about the product?
I think Talkdesk is trending in the right direction with integration to Salesforce, but it still needs some work.
What problems is the product solving and how is that benefiting you?
Callcenter
School Services Manager
What do you like best about the product?
Talkdesk makes it easy to find out data we need quickly! I enjoy the display--- it's not sorting through an excel download, but actually seeing the data on the screen
What do you dislike about the product?
Talkdesk integration with Salesforce can be hard to understand. Do I work with Talkdesk or with our Salesforce consultants on errors? Hard to pinpoint who exactly to go to.
What problems is the product solving and how is that benefiting you?
We're learning more about our productivity more than ever. We can make decisions quicker, because we have the data quicker.
Recommendations to others considering the product:
Start with your outputs--- what do you want to see from Talkdesk? And then work backwards to see how you can track that information and build things to fit your goals!
No frills and easy to use!
What do you like best about the product?
Easy to use interface. Reps can quickly and easily learn to use the tool from the training on the Talkdesk site. Click to dial was a big selling point for us. Easy to add more reps in 24 hrs or less. Back end reporting is decent for quick reporting needs.
What do you dislike about the product?
Click to dial does not work on Chrome anymore without workarounds and extra clicks. This is a major issue that Talkdesk was unable to resolve for us and has really left an unfortunate stain on an otherwise great tool. Listening to the calls is difficult because of the small playback screen and as the ability to skip parts or play at 2x or 3x speeds does not exist which is quite annoying when reviewing longer calls.
What problems is the product solving and how is that benefiting you?
Increasing our dials/rep/day and increased conversations. Transferring calls is very easy between reps.
Rough getting started, but improved over the past few months.
What do you like best about the product?
The Callbar is a great tool and we love how it can stay on top of all our windows as the representatives move between screens. We also like how Talkdesk is able to work with us to implement our feedback ideas.
What do you dislike about the product?
The first 2-3 months were difficult from a technical aspect. We had lots of problems with most of our reps and frequently had to contact support to resolve the issues we were having.
What problems is the product solving and how is that benefiting you?
Using the Studio IVR feature has allowed us to create a much more interactive IVR. The voice recognition ability lets us create scripts to solve the customer's question before they need to speak with an agent.
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