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Unquestionably Reliable
What do you like best about the product?
I appreciate the ease of use and versatility that Talkdesk provides. Our sales representatives can effortlessly access their accounts from any computer, tablet, or smartphone without having to risk using personal devices. Additionally, by allowing us to enter cell phone numbers into the system, we can give our agents even more flexibility when it comes time for customer interactions, no matter what hour of the day they may be needed, as well as being able to adjust which hours incoming calls ring through so nothing slips through the cracks between shifts unless necessary.
What do you dislike about the product?
I appreciate that Talkdesk remembers my credentials. However, it would be more convenient if it automatically logged my coworkers and me in without us having to manually each time. Additionally, the ringtone used when a call is received rather obnoxious - perhaps updating this sound with something more appealing might help address dissatisfaction.
What problems is the product solving and how is that benefiting you?
The remainder of the ring cannot be heard if an agent puts a customer on hold while consulting with another department.
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Hassle free calling application
What do you like best about the product?
User friendly dashboard, call bar app and precise reports
What do you dislike about the product?
Website sometimes takes time to open and bulk number un-assignment
What problems is the product solving and how is that benefiting you?
the migration from call bar to in built app for hassle free calling
The wonder of working with Talkdesk every day
What do you like best about the product?
I love that Talkdesk allows team members from all over the country to stay connected despite working remotely. Its user interface is straightforward for anybody in the company to learn--plus, they keep introducing new features often! Furthermore, due to their helpful customer service reps providing us with quarterly business reviews and regular updates on other solutions, we know exactly how far ahead they're pushing boundaries within this industry compared to competitors.
What do you dislike about the product?
As an administrator, I am dissatisfied with the slow development time of requests for new system features and updates. Although Talkdesk provides a user-friendly interface to submit these reports quickly and efficiently, making necessary changes can often take longer than expected. To improve this process, it would be beneficial if there was a quicker response rate or turnaround times on submitted request forms.
What problems is the product solving and how is that benefiting you?
We initially needed help with using Talkdesk's IVR due to the complexity of making modifications, such as updating for holidays or additional lines. This made it challenging to ensure calls were being received during business hours and caused problems when closing down specific phone lines.
Exploring Talkdesk: Simple technology for everyone
What do you like best about the product?
I have been delighted by switching from a SIP-based telephone system to TalkDesk as it can efficiently handle phone systems, reporting, and recording in one streamlined hosted server. Its most valuable feature has been integrating every kind of channel into a unified control panel where locating information like call records or reports becomes straightforward & fast; there's no longer any need for diligently searching for other dissociated services! It saves plenty of time on administrative tasks! Its ability for customized call processing between different platforms works great, too - even those less techy can understand the intuitive basic flow design effortlessly.
What do you dislike about the product?
It is challenging to manage Talkdesk when needing to interface simultaneously with multiple back-end systems. This is different from what was initially anticipated and presents problems for contact synchronization. It requires lots of advanced planning before implementation, which can be time-consuming and complicated.
What problems is the product solving and how is that benefiting you?
Talkdesk improves contact center efficiency by allowing sales teams to engage with their leads directly from the Talkdesk app easily. Automated workflows make it easy for agents to track and analyze calls, providing visibility into call statistics and patterns that can help inform better data-driven decision-making.
Simplifying call center functionality with Talkdesk - A trustworthy solution.
What do you like best about the product?
Since switching to Talkdesk from our former provider, we have been delighted with the results. Using TalkDesk has proved decisively beneficial for us, and we are happy about it! We particularly value our dedicated implementation partners and their in-depth knowledge of what Talkdesk is capable of; likewise, they provide excellent customer service. In addition, the platform's user interface is simple yet powerful – already offering a wealth of reports even without going into advanced customization options.
What do you dislike about the product?
The frontline finds the need for integration between Talkdesk's SMS and voicemail interactions to be highly inconvenient, as well as the limited customization offered for alarms. There is also a strong dislike for listening to sounds or checking their emails anytime an SMS response is received on the phone - leading me to desire some form of visual alert like dynamic pop-ups instead.
What problems is the product solving and how is that benefiting you?
The Talkdesk system solved the problem of needing help to track who was calling which clients for our virtualized customer service and telemarketing teams. By integrating with our CRM, we have seen reports become more accurate; call logs greatly improved training and mentoring, leading to increased sales success.
Connect with customers Easily using Talkdesk
What do you like best about the product?
I appreciate Talkdesk for its well-thought-out design and convenience. Its ability to store all communication logs in one place and an easy-to-use user interface make it ideal for customer service departments of any size – from solo entrepreneurs to large enterprises. Furthermore, the IVR generator that comes along is highly customizable and helps streamline call production and create stunning charts or statistics about your calls like no other system can. With complete visibility into agent activity granted by comprehensive recording capabilities and notifications upon reaching Service Level Agreements or Requests, I have never encountered such power offered at this price level before!
What do you dislike about the product?
I wouldn't say I like that Talkdesk does not allow you to share their brand-new, real-time dashboards internally. Without this capability, there is no easy way for everyone on the support team to monitor callers and queues in an up-to-date manner; someone would have to manually recreate each dashboard or arrange for Talkdesk to copy it into their account. This limitation undermines the overall utility of the product despite its potential developments.
What problems is the product solving and how is that benefiting you?
The primary challenge for Talkdesk is to continue improving the user-friendly experience while increasing its functionality. Despite having a simple interface, some users may still need help using it due to unfamiliarity with new features or lack of computer knowledge.
The Benefits of Implementing Talkdesk for cost-efficiency and efficiency
What do you like best about the product?
We love how Talkdesk provides rapid, seamless communication between our offices in different cities and warms up quickly. The intuitiveness of the user interface makes training new employees a breeze. What's more impressive is that it constantly receives updates with innovative features to enhance its performance - which we take full advantage of! Our team highly values having a dedicated Customer Success Manager for guidance, plus yearly check-ins to ensure everything remains current and efficient within our conversations on TalkDesk. We're always looking for ways to improve ourselves and this product!
What do you dislike about the product?
I do not appreciate the difficulty of learning how to use Talkdesk and its various restrictions. For instance, I need help filtering real-time data on dashboards or limiting certain filters to individual agents instead of ring groups. If these flaws were addressed, Talkdesk would be a much more effective phone service overall.
What problems is the product solving and how is that benefiting you?
Talkdesk provides a convenient way for us to contact our customers by telephone with the call button being present on current pages and with the use of its TD mobile application.
The unbeatable power of Talkdesk
What do you like best about the product?
I appreciate the versatility of Talkdesk and its ability to offer a comprehensive customer service experience. The combination of voice-based activities and automated responses gives customers an effortless, omnichannel support opportunity, allowing me to know I'm providing them with the utmost care possible. What I like most about TalkDesk is its intuitive interface; all our agents can easily use it, regardless of whether they're new hires or senior members in any given department. Additionally, by accommodating languages such as Italian, Spanish, and French (in addition to English), this software aids us in globalizing queries better, so we don't miss out on leads abroad!
What do you dislike about the product?
I wish Talkdesk could incorporate features from other programs, such as providing time-sensitive alerts for call center agents and built-in screenshot recordings of all phone calls. These features ensure that agents have access to real-time information to make more informed decisions quickly while also helping them understand each call better.
What problems is the product solving and how is that benefiting you?
Investing in reliable, adaptable, and integrated phone system technology has significantly improved our sales and customer success teams' output by eliminating administrative procedures and providing them with an efficient way to do their jobs easier.
Using Talkdesk – A simple, effective solution for Your needs
What do you like best about the product?
We love Talkdesk's ease of integration with some of our company's other systems, including Salesforce. Setting up agents to start making calls is simple, even without an interconnection, making it even more user-friendly in terms of accessibility. Besides this helpful feature, we also value their excellent customer service; whenever there were any minor issues or concerns, they quickly responded to us and gave excellent advice on how best to resolve them - which highly impressed everyone here at our office!
What do you dislike about the product?
Talkdesk has occasional bugs when registering the calls I received--sometimes, they don't show up in my 'calls' area. Additionally, there's an issue with how customer transfers are handled--instead of leaving me time to add notes or follow-up details before automatically switching back into "available" mode, calls go immediately available after being transferred, which can be inconvenient for users.
What problems is the product solving and how is that benefiting you?
TalkDesk Customers have consistently voiced their frustration about echoing on calls, suggesting a need for improvement. Talkdesk's potential would grow if it were better able to integrate with other programs like SalesForce due to its fast expansion and the recent implementation of our service.
Experience fantastic service with Talkdesk!
What do you like best about the product?
I appreciate the simplicity and effectiveness of Talkdesk. Its user-friendly interface, seamless Zendesk integration, ability to troubleshoot independently and capacity for monitoring staff performance make it a top choice among contact center software programs I have used thus far. Clear communication is also rarely warranted, which always signals positive quality service from any organization's perspective.
What do you dislike about the product?
I am disappointed with the current platform integration of Talkdesk. The Chrome call bar addon has proven unreliable, repeatedly failing and no longer ringing as it should. Additionally, issues with this tool have made all audio notifications ineffective, which has led me to miss many calls I otherwise would not have missed.
What problems is the product solving and how is that benefiting you?
We needed a replacement for our old softphone due to its inability to accommodate unpredictable call transfers. Our previous system required more efficiency and professionalism since it randomly routed calls among available agents.
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