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Reliable, no-frills phone software for support operations
What do you like best about the product?
- Clean, simple layout
- Very easy to use, little room for error and easy to learn
- Meshes near-seamlessly with ZenDesk, which is what my company uses for organizing email contacts
- Very easy to use, little room for error and easy to learn
- Meshes near-seamlessly with ZenDesk, which is what my company uses for organizing email contacts
What do you dislike about the product?
- The very rare, occasional crash can be pretty rough on productivity
What problems is the product solving and how is that benefiting you?
We've effectively used Talkdesk to take, transfer and link client calls at a high-volume rideshare call center. It's ease of use and simplicity have streamlined our operation. This software rarely if ever has any issues and works well with other relevant software.
Recommendations to others considering the product:
Give it a shot for high-volume call centers. This software rarely if ever crashes, is simple to use and even easier to train employees on.
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Most powerful and efficient software
What do you like best about the product?
Our business expanded so fast after we use talkdesk
What do you dislike about the product?
there's nothing i don't like, there's nothing to complaint about this product
What problems is the product solving and how is that benefiting you?
I love the 3 way calling function, love they can calculate the calls, we can monitor all the calls
Recommendations to others considering the product:
This is the most powerful and efficient telephone software
It's good
What do you like best about the product?
I think that it is very easy to use and has good customer service.
What do you dislike about the product?
There are some bugs that are kind of annoying but not the end of the world
What problems is the product solving and how is that benefiting you?
We make a lot of calls to customers. I like how easy it is to use.
Talkdesk is great for Small & Big Call Centers
What do you like best about the product?
I like the greetings that pop up for each call.
I like the ease of transferring cold and warm transfers.
I like how a contact list/phonebook can be set up.
I like how you can either take/make calls through the website or using the call bar.
I like the ease of transferring cold and warm transfers.
I like how a contact list/phonebook can be set up.
I like how you can either take/make calls through the website or using the call bar.
What do you dislike about the product?
I dislike the response time for technical support tickets when emailing them in.
Sometimes the greetings are different clients than they should be.
I wish there was an ease of setting up call features for IVRs or holidays.
Sometimes the greetings are different clients than they should be.
I wish there was an ease of setting up call features for IVRs or holidays.
What problems is the product solving and how is that benefiting you?
There are different features Talkdesk offers that we didn't even know about. That has been nice to find out all the things Talkdesk can do. Voicemail integration, holiday voicemails, IVRs, etc.
Easy & efficient— Talkdesk fits the bill!
What do you like best about the product?
Talkdesk was easy to use and integrated well with the way that we used Zendesk. Each call that came in immediately connected to the contact that was logged in Zendesk (if applicable), which made confirming identification and checking previous tickets incredibly easy.
What do you dislike about the product?
Searching for previous phone calls by contact name was difficult (I never figured out if it was even possible). When trying to track down an mp3 of a previous call, I had to keep scrolling through by date.
What problems is the product solving and how is that benefiting you?
We needed a system of keeping track of current and previous calls for easy reference when dealing with customers. With TD, we were able to search based on which phone line the calls came through, while also having all previous contact compiled within Zendesk. This made helping our customers much easier and quicker.
Great use!
What do you like best about the product?
The fact that you are able to listen in to someone else’s call (silent monitoring) is great!
What do you dislike about the product?
There are frankly no downsides to talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk is great for tracking purposes and recording calls. As of now I have no problems that I am solving with talkdesk.
Recommendations to others considering the product:
It’s super easy to learn and navigate.
I really enjoy using talkdesk - especially the extension.
What do you like best about the product?
I love how even if I have it minimized, it will pop up if I get an incoming call. I like how easy it is to transfer to another person. I also like how only calls directed to me will come in! I love how it is connected with our system and it lets us know when and for how long did we speak with a person for.
What do you dislike about the product?
I really dont like when transfers say they went through but they fail. I also wish there was a way to filter through 1 specific number and get an amount of hours one has spent with specific people. I dont like how sometimes I am available and our system will tell me that I have an incoming call but it did not pop up on my talkdesk.
What problems is the product solving and how is that benefiting you?
keeping track of conversations which is really HUGE for us.
Talkdesk rocks!
What do you like best about the product?
I like the various ways of reporting that are available within talk desk
What do you dislike about the product?
so far so good, been using it nearly 2 years and love it. I have never had a serious issue with talk desk.
What problems is the product solving and how is that benefiting you?
I am able to monitor my emplyees performance with TalkDesk, which allows me to guide them into being a better help to their callers
Powerfull Tool
What do you like best about the product?
Amazed with talkdesk possibilities for my team, right after the deployment had discovered a lot of new features wich were not even mentioned in the business case! It's the most user friendly contact center software i ever used both in agent and management team view.
What do you dislike about the product?
I was expecting multichannel for RRSS integration and a most powerfull tool when it comes to Outbound functions. It's also expensive and should have different pricing for different markets around the globe.
What problems is the product solving and how is that benefiting you?
Better IVR management and agent usability, also made the reporting become instant and clear for everyone in the contact center department.
Recommendations to others considering the product:
Go live quickly!
Customer Service Representative For ClickPay
What do you like best about the product?
TalkDesk, on most days, works extremely well. However, there are outages that do cause our work flow to become backed up.
What do you dislike about the product?
Has previous issues, once the update took place, there were less issues.
What problems is the product solving and how is that benefiting you?
Have a good customer service which works quickly to rectify issues
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