Talkdesk
TalkdeskExternal reviews
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Reliable Application
What do you like best about the product?
I like how simple it is to make calls from my desktop, and how it integrates with our single sign on system.
What do you dislike about the product?
Sometimes it is difficult to conference in internal users
What problems is the product solving and how is that benefiting you?
Talkdesk eliminates the need for a physical phone entirely
Lots of Upkeep
What do you like best about the product?
Not having to use the hard-phones we were using before.
What do you dislike about the product?
It requires a lot of constant messing around with settings in your browser, computer and the TD app itself. Basically it has added many steps to get going with your day. Still having issues with the integration so it is not performing as we were told.
What problems is the product solving and how is that benefiting you?
Trying to get better metrics. We are able to see our metrics better, but this is the only benefit so far.
Great Product
What do you like best about the product?
Talkdesk has been a very valuable tool. I was initially a bit weary of switching to a "soft phone", but it only took me a day to get used to not having a physical phone on my desk. The system is very reliable and the SalesForce connectivity makes it extremely easy to log call notes . That feature is a massive time saver and has also increased the quantity and quality of our call notes.
What do you dislike about the product?
The only downside is I sometimes forget to log in and end up missing a call, but then I get an email notification about the missed call/voicemail so it hasn't been a serious issue.
What problems is the product solving and how is that benefiting you?
Makes it easy to make calls and log notes in Salesforce,
Talkdesk is great!
What do you like best about the product?
Talkdesk is super easy to use and the integration with Salesforce is great.
What do you dislike about the product?
Reporting could use some work. It's very tedious to pull certain data.
What problems is the product solving and how is that benefiting you?
Being able to confidently make calls is important for my business needs.
Driving our contact center forward
What do you like best about the product?
Ability to customize the IVR with TD Studio. Easy and user friendly.
What do you dislike about the product?
Hold music plays in agents ear when a customer is placed on hold. This is distracting and prevents the agent from using the hold to focus on the task at hand.
What problems is the product solving and how is that benefiting you?
Skills based routing and voice component routing to populate relevant audio info scripts based on call needs.
Great tool for Communications
What do you like best about the product?
easy to learn and use interface, it's not overly complex
What do you dislike about the product?
at times line quality can be poor when using a USB headset
What problems is the product solving and how is that benefiting you?
B2B and B2C calls
Better than our old system
What do you like best about the product?
Reporting is better than our old system, the ability for my employees to work remote without using their cell phone, ease of pulling calls to listen to recordings.
What do you dislike about the product?
The reporting is very clunky, wish it was more streamlined...there's also a delay in using the wireless headset that can get awkward.
What problems is the product solving and how is that benefiting you?
Holding team members accountable to their incentives by having them drop recordings of clients retained.
TalkDesk is a great product!
What do you like best about the product?
I use TalkDesk every day, and am very happy with the call quality and dependability.
What do you dislike about the product?
Sometimes my internet is slow and call quality suffers, but this is a WiFi issue, and not a problem with the application.
What problems is the product solving and how is that benefiting you?
All of my client communications are completed using TalkDesk.
Recommendations to others considering the product:
Definitely take a look! Our entire sales and support team uses the system on a daily basis.
Very User Friendly
What do you like best about the product?
Talkdesk is very user friendly. As a start up call center, it's nice to have a platform that is easy for the agent to use and understand. The administrative functions are also intuitive which is nice since my role doubles as IT admin as well as call center manager.
What do you dislike about the product?
The reporting tools are useful, but it's hard to get a trendline of performance without having to download day by day and create my own spreadsheets and charts. I would also like to be able to drill down another level on agent performance.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a great product for our center.
Talkdesk my experience
What do you like best about the product?
It is very easy to use and the connection is always good.
What do you dislike about the product?
Nothing I dislike, once there was an error going on but it got fixed very quickly.
What problems is the product solving and how is that benefiting you?
In our company, we use Talkdesk in daily contacts.
Recommendations to others considering the product:
I recommend it warmly
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