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Satisfied Talkdesk Customer
What do you like best about the product?
I like the responsiveness of the support team & their follow-through.
What do you dislike about the product?
I don't like that there isn't a way to rank your agents for routing purposes. You have to do some special case instances with the flows. It would be so much easier if I could rate my agents from 1-5 on their efficiencies, then those rated higher would get calls more often and those lower would get less. Thus improving the customer experience & allowing those that need work time to improve.
What problems is the product solving and how is that benefiting you?
No real problems that needed solved. We just needed an easier to use platform. Talkdesk provides this well.
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great experience with very rare bugs
What do you like best about the product?
It's simple to copy and paste or click-to-call. Makes high volume calling quick and efficient
What do you dislike about the product?
random log-outs or sign-in issues. few and far between but very disruptive when they do occur
What problems is the product solving and how is that benefiting you?
My calls have to be recorded and that is done automatically, all with a unique URL to access
Recommendations to others considering the product:
I've used it at 2 separate companies and overall it's 9/10. Disruptions are few and far in between. Love how simple it is to use.
good for a sales role
What do you like best about the product?
I like that I am able to prerecord voicemails. I have used other phone systems where I cannot do that. I like that I am easily able to switch myself to away.
What do you dislike about the product?
I dislike the size of the application. It takes up a lot of space on the screen.
What problems is the product solving and how is that benefiting you?
I am able to call way more people as a result of voicemail drop.
Recommendations to others considering the product:
not good if you are using using a laptop because the talkdesk box takes up a lot of space. great for desktop use.
Innovative way to have a business phone and not have to pay for phone lines.
What do you like best about the product?
That its all online and can use my computer since im on my computer all day everyday.
What do you dislike about the product?
It has technical problems sometimes, like cutting out. But it doesn't happen very often. I really dont have any complaints to speak of.
What problems is the product solving and how is that benefiting you?
its great for a company whose people work remotely. Benefits are that we do not have to purchase phones and phone services for all of our employees, and its great that its online as we are a tech company,
Recommendations to others considering the product:
Find out all of the features, Im sure it does alot more than im using if for.
Talkdesk's setup and tools are easy to use and support is friendly and prompt
What do you like best about the product?
Reporting is very quick and easy to pull with insightful graphs and chats built in.
Requests for support have been answered promptly and in a friendly manner.
Requests for support have been answered promptly and in a friendly manner.
What do you dislike about the product?
although reporting is intuitive and easy to use, cannot build custom reporting easily.
Initial setup of call routing can be a bit confusing during initial setup.
As it is web based agents can sometimes have challenges due to internet latency.
SSO not supported with Zendesk.
Initial setup of call routing can be a bit confusing during initial setup.
As it is web based agents can sometimes have challenges due to internet latency.
SSO not supported with Zendesk.
What problems is the product solving and how is that benefiting you?
Supporting a contact centre of 30+ employees.
we have been able to implement proper call routing.
Pull detailed reports.
Setup personalized voicemails for agents.
And easily change our business hours.
we have been able to implement proper call routing.
Pull detailed reports.
Setup personalized voicemails for agents.
And easily change our business hours.
Talkdesk
What do you like best about the product?
It is easy to use, that is the most important thing. In the customer service field you need something that is easy to manipulate so that you can get back on the phone and assist the customers.
What do you dislike about the product?
I really haven't had any major issues using the systems.
What problems is the product solving and how is that benefiting you?
none currently.
Recommendations to others considering the product:
It is an easy system to use, especially in our field where you are always hiring and training new talent. This product is simple enough for the non tech savvy individual to learn to use with ease.
Great Tool To Have
What do you like best about the product?
What I like best is how easy it is to use Talkdesk. It is easy to call out, transfer and even the voicemails are easy to get to and close.
What do you dislike about the product?
Something I dislike is how when you answer a call it can still ring on my end a few times and I'm not sure if the other person on the line can hear me or not.
What problems is the product solving and how is that benefiting you?
TalkDesk had made it easy to answer our clients when they call in. There isn't much fuss unless something doesn't work.
Perfect solution for your call center
What do you like best about the product?
The features, services and integrations that they offer, the responsiveness of their support staff and their constant updates and upgrades
What do you dislike about the product?
Not having a mobile app and not being able to monitor multiple call centers separately.
What problems is the product solving and how is that benefiting you?
Better call distribution, on demand control of our IVR and messaging to customers. Reporting and improved efficiencies, cost reductions.
Recommendations to others considering the product:
Better integration with other software, constant support and recommendations of services and software to resolve your needs. Ease of use to tailor your IVR to your needs.
Very Capable Platform
What do you like best about the product?
The system has a very intuitive UI on the operator side, allowing for ease of use. -Kenny L.
What do you dislike about the product?
Could use better integration with other platforms. -Kenny L
What problems is the product solving and how is that benefiting you?
We assist resident with navigating our payment platform. We assist with any thing from, password resets to submitting payments. Talkdesk allows us to successfully navigate our clients to where they need to be.
-Kenny L.
-Kenny L.
Talkdesk A+
What do you like best about the product?
I like that it iis very user friendly! I can receive and place calls all from my computer and best of all it integrates with the notation system that I use so its streamline
What do you dislike about the product?
The only downside of talkdesk is that it is a VOIP system so if the network has issues, the program will too (but that is true of any VOIP system as they run using the internet connection)
What problems is the product solving and how is that benefiting you?
Working in an office building we rarely have internet outages so talkdesk is always working for us. It allows me to communicate with our clients and troubleshoot their software/ computer systems on a call that is static-free and clear of any choppiness.
Recommendations to others considering the product:
Make sure that your network connection is smooth as it is a VOIP system that will use the internet connection to run.
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