Talkdesk
TalkdeskExternal reviews
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Talkdesk makes daily support easier and accessible
What do you like best about the product?
Before Talkdesk, international calls were way more expensive and complex - with Talkdesk, the cost is accessible; the extension is easy-to-use, and the call can be recorded and integrated with Zendesk. this is great!
What do you dislike about the product?
There's a minor delay (from 1 or 2 seconds) during the call - so on a live conversation you end up losing overlapping with the other person - this sounds a bit awkward.
What problems is the product solving and how is that benefiting you?
Whenever I need to get more information about a support case, being able to call the customer to get more details is awesome! I really like the fact that the calls are recorded so that I or other agents can hear them afterwards - this is a huge plus!
Talkdesk is GREAT!!!
What do you like best about the product?
I like that Talkdesk is SO user friendly. I use it every day, and it makes for a really smooth work day! I love that I can also see what everyone else on my team is doing.
What do you dislike about the product?
Sometimes Talkdesk can be a little slow, but that RARELY ever happens.
What problems is the product solving and how is that benefiting you?
Talkdesk has definitely impacted my work life, in the fact that things just run smoothly. I am able to transfer between tasks with ease!
Recommendations to others considering the product:
I absolutely love Talkdesk and would totally recommend it to anyone in the telecommunication industry!
TalkDesk is the system you need!
What do you like best about the product?
Being able to link calls with their accounts for tracking purposes is essential in working efficiently in my role!
What do you dislike about the product?
There are no features about TalkDesk that I do not like.
What problems is the product solving and how is that benefiting you?
Efficient workflow, ease of systems, reliable connectivity, quick resolution to any questions or concerns.
Recommendations to others considering the product:
Use it. You won't regret it!
Fantastic Service - Will F
What do you like best about the product?
The ease of use and simplicity of how easy TalkDesk is makes it the go to piece of software for anyone who needs to speak with clients on a daily basis in a fast-paced call center environment.
What do you dislike about the product?
The only minor complaint that I may have is that I would love to have more reporting options for regular users. Admins have great reporting and I would love more of that great reporting available to all!
What problems is the product solving and how is that benefiting you?
The only problems I have had with TalkDesk can only be attributed to spotty internet connections. While that isn't TalkDesk's fault, it's important to keep in mind when you are using the software to have a stable connection.
Recommendations to others considering the product:
Definitely ensure that you are using the callbar app. It's a nice quick way for client outreach.
Works well for us
What do you like best about the product?
No complaints of poor call quality from our customer support team
What do you dislike about the product?
Nothing - works well for us. Any issues have been promptly solved by their customer support team.
What problems is the product solving and how is that benefiting you?
Our customer support team uses Talkdesk - we have been able to integrate with Service Cloud so that all customer interaction data lives in Salesforce
Great software to increase and report on Inbound and Outbound calls
What do you like best about the product?
Interface is easy and great live reporting. Easy to manuever from one page to another to fully utilize the program efficiently. Quick transitions and real time connection.
What do you dislike about the product?
A bit of lag time when logging-in for the Callbar to launch, but does not take away from the great benefits of TalkDesk. Need to improve on speed and wireless connection.
What problems is the product solving and how is that benefiting you?
Great live reporting. Faster Warm and Blind transfers. Real-time connection with which personnel is available or out of office. Reporting on daily activities.
Recommendations to others considering the product:
Utilized the reporting daily.
It is easier than an avaya
What do you like best about the product?
You can choose your calls, you received one minute of aftercall ot complete your notes
This new feature it is really easy to use, you can make a call with only 3 steps, copy, paste and call
This new feature it is really easy to use, you can make a call with only 3 steps, copy, paste and call
What do you dislike about the product?
the keyboard shorcuts works only if you select the app
If you have a bad internet connection you might have a lot of issue with the feature
If you have a bad internet connection you might have a lot of issue with the feature
What problems is the product solving and how is that benefiting you?
I really like this feature since it is easier to use, and does not take up much space
Recommendations to others considering the product:
Make sure you have a good internet connection
Excellent Tool
What do you like best about the product?
The tool is very easy to use and has all the required features for an awesome contact center solutions. The reporting is more robust and very helpful to review the stats.
What do you dislike about the product?
Nothing to dislike yet. The application is awesome
What problems is the product solving and how is that benefiting you?
I love that it's super easy to use, it literally took a few minutes to learn how everything works. Plus the widget is amazing for quick calls.
Talkdesk has made managing our call volume effortless!
What do you like best about the product?
Salesforece integration is fantastic. Reliability of platform, all of the features that we could need like Interactive voice response, Customizable call queues and Automatic call distribution!
What do you dislike about the product?
Nothing! There's nothing currently that we would like to improve. Solid support team & product.
What problems is the product solving and how is that benefiting you?
No problems. Have enjoyed using Talkdesk for several years now.
Recommendations to others considering the product:
Super reliable platform!
Easy to use and great integration
What do you like best about the product?
I love that when using Talkdesk and Zendesk, the tickets autopopulate for incoming calls! Its easy to use and very straightforward. The integration with other apps is very good!
What do you dislike about the product?
At times, it can be a bit buggy and calls will drop. But the issue seems to resolve itself quickly.
What problems is the product solving and how is that benefiting you?
Using it for incoming and outgoing customer contacts. Allows to transfer to other colleagues on the same line
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