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Reliable and easy to use in our team
What do you like best about the product?
We just need something that is viable for our team and can easily turn off/on
Just needs to reliable for us so we can make sure we get all of our clients calls
Just needs to reliable for us so we can make sure we get all of our clients calls
What do you dislike about the product?
Honestly not sure I can think of much! I think one thing is that the play back of phone calls doesn't work sometimes or takes a while to load up
What problems is the product solving and how is that benefiting you?
We are able to report on how many calls we are getting to try and reduce the need for our customers to have to call us in the first place.
Be able to reduce operational costs.
Be able to reduce operational costs.
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Administrator for 2 years ( Steven B ), a good product always looking to improve
What do you like best about the product?
The deployment of TalkDesk is simple and they always seem to have features on the roadmap that are requested and needed.
What do you dislike about the product?
Sometimes features do get pushed out further than initially promised
What problems is the product solving and how is that benefiting you?
Employees can work from anywhere.
I use talk-desk on a daily basic. It is fun, easy, and simple to use.
What do you like best about the product?
I like the fact it's so easy to use. On a daily basis we have to transfer customer's to the locksmith and it is a very simple and fast process. I haven't yet experience no major issues while using the Talk-desk.
What do you dislike about the product?
Sometimes the quality of sound could better, which I believe is due to the customer's phone connection or just in general bad reception. On one occasion i received a phone call however, talk-desk did not allow me to answer the call for some reason. Other than that no complaints.
What problems is the product solving and how is that benefiting you?
We use talk-desk to communicate with our clients and also our locksmith's. On a daily basis the majority of the work we do is through talk desk. It is helpful because it is fast and easy to use and allows our conversations to go smoothly.
All Those Software Updates
What do you like best about the product?
Consistently getting software updates which help Callbar run more efficiently. Also the updates do not take very long to install.
What do you dislike about the product?
I wish that I could make a separate call while on the phone. I used to be able to do this on the previous telecom software I used.
What problems is the product solving and how is that benefiting you?
Talkdesk is much easier to use then the previous calling software I've used at work.
Recommendations to others considering the product:
Extremely easy to use.
Great visibility for a manager
What do you like best about the product?
With a team that works mostly remote the dashboards are great to see our daily productivity and my reps availability. The option for phone trees and different recordings is awesome as we service many different customer types internationally.
What do you dislike about the product?
Searching for a specific number is not easily done in Talkdesk. I often find I need to go into Salesforce to locate a specific call from a few months ago.
It is not easy or maybe not event possible to see how many talk minutes we use monthly.
It is not easy or maybe not event possible to see how many talk minutes we use monthly.
What problems is the product solving and how is that benefiting you?
The fact that Talkdesk is integrated with our Salesforce lighting allows us to track all calls against the contact and have a single view of the customer across all of our support channel.
TalkDesk is a great tool to speak to customers and learn
What do you like best about the product?
Just started at a new company and TalkDesk has been amazing me at helping me shadow and learn by listening to my coworkers and how they handle their calls
What do you dislike about the product?
I have not encountered any issues with TalkDesk that have made me dislike the program. When shadowing calls there has been a slight delay when listening to a conversation, but nothing that has caused issues.
What problems is the product solving and how is that benefiting you?
TalkDesk has helped me learn how others on my team handle difficult situations and how to best resolve them. TalkDesk has been a great tool at allowing me to shadow my team and see how they react to certain situations.
Recommendations to others considering the product:
It is a great program that is easy to use and very helpful, highly recommended!
Talkdesk, a robust and maneuverable softphone system.
What do you like best about the product?
3 things. Support, Agility, and Reliability. Talkdesk's support has been one of the better tech supports we've had to work with for our software suite we use in our company. Talkdesk has been extremely agile in that it has allowed us to deploy to new markets very quickly. All of this while talkdesk has been reliable and providing a clean experience.
What do you dislike about the product?
Some features do seem to be missing, like an admin's ability to reset users passwords for instance. But from what i understand a lot of these things will be fixed when they release Talkdesk Studio.
What problems is the product solving and how is that benefiting you?
We had a lot of outages with our previous provider, and it was very difficult to deploy new users and even harder to deploy new locations. With Talkdesk all of those things are a thing of the past. We can now grow just as fast as the business can!
So easy to use, love it
What do you like best about the product?
What I like best is it keeps record of the calls I've made and easy to navigate
What do you dislike about the product?
I forget I have to refresh to see my latest call
What problems is the product solving and how is that benefiting you?
Being able to reach out to a client directly over the phone helps cut out confusion that happens with chat support. Talk desk helps simplify business for us.
Recommendations to others considering the product:
None at the moment I love how it functions as is.
User friendly
What do you like best about the product?
Website layout is easy to navigate, filter options allow you to view specific users.
What do you dislike about the product?
Talkdesk extension can switch auxes occasionally.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to quickly set up a call, and resolve issues over the phone rather than chat.
Recommendations to others considering the product:
Dark mode for the website.
Easy to Use
What do you like best about the product?
I like the ease of use of the software and being able to view by agent name easily as well as listening to the call immediately in the browser without downloading the audio and having to use another program.
What do you dislike about the product?
Since I have started using Talkdesk, I have not seen any issues.
What problems is the product solving and how is that benefiting you?
As a Client Analyst, we are able to find and review calls in an efficient way since the layout is easy to use and understand.
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