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Talkdesk Review
What do you like best about the product?
I love the audio feedback and support that is done through talkdesk.
What do you dislike about the product?
It will automatically show as active, so I get random calls.
What problems is the product solving and how is that benefiting you?
It is a great way to follow the agents chats with our advertiser.
Recommendations to others considering the product:
You can download the calls to make it easier to listen if needed to go offline. This is great if you need to travel to multiple locations.
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Talkdesk: Makes communicating with clients a breeze
What do you like best about the product?
I've been using Talkdesk for six months and have found it to be a simple, unobtrusive way to make inbound and outbound calls in a secure infrastructure.
What do you dislike about the product?
There are occasional glitches and graphical bugs. Call statuses not updating properly, etc.
What problems is the product solving and how is that benefiting you?
A simple, clean way to make outbound and receive (and archive) inbound calls.
The backbone of a call center.
The backbone of a call center.
Recommendations to others considering the product:
Simple, and clean inbound/outbound system. Perhaps not the most robust, but certainly reliable.
Great call quality
What do you like best about the product?
Multiple lines and clear call quality make it easy for multiple users to use the same number!
What do you dislike about the product?
The search feature can be finicky if the spaces are in the number you are trying to look up in call history.
What problems is the product solving and how is that benefiting you?
Remote employees who need to use the same phone numbers.
Very good service
What do you like best about the product?
Very good service, I am using TalkDesk daily and is a very good product.
What do you dislike about the product?
Nothing, I like everything. A good product
What problems is the product solving and how is that benefiting you?
Call everywhere
Great overall Telephony Tool
What do you like best about the product?
Salesforce Integration, reliability, easy-to-use for end users
What do you dislike about the product?
Salesforce integration customization, native reporting capabilities
What problems is the product solving and how is that benefiting you?
Better Quality of Service, strong IVR builder, we route calls efficiently and reduced queue time for Customers.
Recommendations to others considering the product:
Salesforce Integration, strong Telephony Tool
Excellent Platform !
What do you like best about the product?
The opportunity to seamlessly contact different clients at a touch of a button.
What do you dislike about the product?
I would like to choose different color designs for the dialer.
What problems is the product solving and how is that benefiting you?
Talk desk allows us to hold different numbers per user so that efficiency is greater when connecting with different types of clients.
Agent productivity and quicker consumer assistance
What do you like best about the product?
Ease of use, case creation in service cloud to better help our agents assist consumers
What do you dislike about the product?
Occasionally there can be some audio lag
What problems is the product solving and how is that benefiting you?
The que to call back feature allows for a more frictionless agent consumer experience
Overall Quality System
What do you like best about the product?
The widget makes for easy use without taking up an entire screen to do so.
What do you dislike about the product?
We at times have connectivity issues that make calls drop, and sometimes not even come through. Could be the internet we use.
What problems is the product solving and how is that benefiting you?
Being able to speak with customers over the phone as opposed to solely working through email and chat services. It makes for a more personal correspondence which our customers love.
Talkdesk is the best
What do you like best about the product?
The Talkdesk UI is just effortless. It takes so little training to use and works exceptionally well. It is a staple in my every day work experience and something that is absolutely seesential to what I do.
What do you dislike about the product?
There are occasional outages. Though they are few and far between. There’s been one or two times where there is some form of outage and we couldn’t route calls quickly enough, so we find ourselves in a weird position as far as just missing calls. Other than the occasional outage (which I’m almost certain any program like talkdesk runs into) Talkdesk does exactly what I need it to do, exactly when I need it to do it.
What problems is the product solving and how is that benefiting you?
Talkdesk makes it effortless to speak with our guests and truly have our interactions with them organized. It’s vital to what we do.
easy and practice
What do you like best about the product?
Overall experience is positive.
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
What do you dislike about the product?
The issue is that, once a scheduled report has been created, it cannot be edited anymore
What problems is the product solving and how is that benefiting you?
call is easier with talkdesk
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