Talkdesk
TalkdeskExternal reviews
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Love the insight and reporting
What do you like best about the product?
As a manager, I love the insight provided in the reporting.
What do you dislike about the product?
We occasionally experience call quality issues.
What problems is the product solving and how is that benefiting you?
Insight into employee performance and behavior. We better understand where their time is going.
Recommendations to others considering the product:
Perfectly serviceable soft-phone solution. It's the reporting and data that make it excellent.
Awesome
What do you like best about the product?
That we don't have to use actual phones, the avaya is a really bad system compared to what Talkdesdk is able to do with all the possible options, besides the fact that you can transfer to groups, specific people, or anyone available.
What do you dislike about the product?
Nothing, Talkdesk is pretty awesome and it's very effective!
What problems is the product solving and how is that benefiting you?
The dispositions are really helpful. You can save the contact names, phone number, also you can transfer to calls to different ring groups or to a specific person which is actually pretty amazing, I've been in jobs in which people required to speak with someone directly and no one has the chance to help him/her with that, now we can!
Recommendations to others considering the product:
The dispositions are really helpful. You can save the contact names, phone number, also you can transfer to calls to different ring groups or to a specific person which is actually pretty amazing, I've been in jobs in which people required to speak with someone directly and no one has the chance to help him/her with that, now we can!
Excellent app.
What do you like best about the product?
How friendly the interface is. The appearance is very nice.When using Talkdesk and answering calls it is super fast efficient and calls flow very well.Something else I like about Talkdesk is its efficiency and speed when starting a session and closing it. It is very easy and fast. Sometimes the application has internal updates to improve the performance of the same application, which is very good, since the application alone improves and is constantly updated.
What do you dislike about the product?
It rarely gets slow. There are not many bad things about talkdesk, on the contrary. It is very rare when an error happens or something similar to that. Regarding the bad thing that could be said about the Talkesk, with the aim of continuing to improve. I think I could have broader options regarding states. There are currently some such as available,coaching,etc, but but there could be more, more specific states that reflect exactly the situation that is happening
What problems is the product solving and how is that benefiting you?
Take calls quickly and effectively.The main function of Talkdesk, is to be a means by which calls can be taken quickly and fluently to provide good service and good communication with other people, so without a doubt this application solves many problems regarding connection and gives us A very friendly interface.In addition to being able to provide a means by which in a computer we can communicate with other people only with an internet connection.Something else in which this application helps us. It is that it is not only fast and efficient, it is very clear regarding the communication and speed in which the communication flows from one side to the other, which generates a more adequate communication between the people who use it.
Recommendations to others considering the product:
Keep doing a great job. If I have to give some kind of advice or improvement for this application. I think that until today I could not give too many, since it seems to me a very complete and very correct application. Although there are not many points where you could improve the application in my opinion. It is important that they continue to improve as much as possible to always provide good service and maintain the quality of service provided by this application. Since it is currently vital to keep updated and more in the technology sector.
Amazing Experience with Talkdesk
What do you like best about the product?
The ability to see numbers and users names. It's nice that the calls come to 3 people at a time as it helps to know you have support if you are not able to answer the call. This cuts down on calls being queued.
What do you dislike about the product?
Sometimes it takes a while to log in with the widget and the Talkdesk browser for the first time each day.
What problems is the product solving and how is that benefiting you?
We are solving issues with our members accounts and assisting them with their loan.
Great software to improve and forecast inbound and outbound calls
What do you like best about the product?
Live reporting. User friendly interface. Great tool for training new employees.
What do you dislike about the product?
Sometimes a very slow log-in time (+1 min)
What problems is the product solving and how is that benefiting you?
Live reporting is great! Inbound and outbound reporting is great!
Great Application with best support team and helpful documentation
What do you like best about the product?
Ease of access and great Support team that is very quick and helpful
What do you dislike about the product?
Just launched, seems good for now. Getting good feedback
What problems is the product solving and how is that benefiting you?
Connectivity
It has been perfect
What do you like best about the product?
It is modern and easy to use, it has good image and sound as well. I like that they keep it updated.
What do you dislike about the product?
It should have the option to take screenshot when we are experimenting red issues
What problems is the product solving and how is that benefiting you?
It works so much better than the other services for a call center, it makes it easier.
Recommendations to others considering the product:
Talkdesk is the best way to work in customer service.
Easy, manageable and effective
What do you like best about the product?
I love that I am able to interact with customers so easily and stress free. It makes dealing with issues and customer engagement the primary focus. It is widely used across all departments in my company
What do you dislike about the product?
I dislike nothing about talkdesk other than minor issues that crop up such as if you have talk desk open it two tabs it can glitch. However that is the users fault rather than talkdesks issue
What problems is the product solving and how is that benefiting you?
Talk desk has greatly impacted my work - it solves all customer queries and gives a direct channel where customers can contact us to resolve issues/give feedback
Makes works life easy!
What do you like best about the product?
It is so simple to call (even click-to-call). Data directly related to the calls I make is accessible and useful.
What do you dislike about the product?
It is difficult to pinpoint when/if call quality will be spotty/bad. But when poor call quality does happen, it's easy to fix.
What problems is the product solving and how is that benefiting you?
We are able to figure out our highest call volume, what type of calls take the longest, and how to make the long calls shorter. In a word, we are maximizing efficiency.
TalkDesk is essential for a high-functioning phone support team
What do you like best about the product?
Call monitoring and automatic recording make training new hires a breeze, allowing them to hear how seasoned support veterans handle calls. It also allows us to have quality assurance with our calls and have a record of customer interactions.
What do you dislike about the product?
It can be hard to search for previous phone calls when needing to reference a previous customer interaction. However, it's incredibly easy to review the most recent calls.
What problems is the product solving and how is that benefiting you?
Being able to have all teams on the same page and transfer easily has solved a lot of breaks in communication.
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