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Great, stable program, easy to use!
What do you like best about the product?
Talkdesk is a very efficient software, which is also very easy to use. It's very intuitive and does not need any explanation for a new user. Everyone can start working with it immediately.
In 95% of all calls, the connection and sound quality is very good. It is also very useful to be able to use different phone numbers - from different countries.
In 95% of all calls, the connection and sound quality is very good. It is also very useful to be able to use different phone numbers - from different countries.
What do you dislike about the product?
I personally don't like the launch of the software. It takes quite a while. We log in with Salesforce though, it might be a reason.
What problems is the product solving and how is that benefiting you?
In the last three months that I am using Talkdesk for 8 hours daily, we only had a server connection problem once. It was solved quite quickly, within an hour.
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Easy does it
What do you like best about the product?
Allows us to integrate it easily into salesforce and makes dialing and reporting easier
What do you dislike about the product?
The uncommon glitches (although seemingly unexpected due to the priority of video traffic over voice) could be somehow improved e.g. automatical re-launch before a call
What problems is the product solving and how is that benefiting you?
Helps us reach our clients located across Europe and worldwide with a simple click, and integrates the post-sale customer service we offer with reporting and quality controls our management demands
Crisp, clear connections
What do you like best about the product?
I like how easily you can switch between multiple numbers you're dialing out from call to call
What do you dislike about the product?
Sometimes our customers complain of a bad connection, but we just reset it instantly and its fixed
What problems is the product solving and how is that benefiting you?
We're reaching out to customers in a very fast fashion. 99% of the time its clear and easy experience
Talkdesk at work
What do you like best about the product?
Easy and simple to use, really fast and I can call almost everywhere.
What do you dislike about the product?
Sometimes I can't call to certain countries, but It can be a restriction from my company.
What problems is the product solving and how is that benefiting you?
I make a large number of calls every day for my company to different countries and Talkdesk is very useful.
Recommendations to others considering the product:
I use Talkdesk on a daily basis at work and I really like it. I recommend it 100%.
Great Platform for Managing Calls and Voicemails
What do you like best about the product?
Super easy to manage calls and being able to assign a voicemail to a user is my favorite feature.
What do you dislike about the product?
No mobile app which I'm told is coming soon.
What problems is the product solving and how is that benefiting you?
Managing inbound support/sales calls.
Recommendations to others considering the product:
It's an awesome product
TalkDesk Makes Our Job Easy- Caroline S.
What do you like best about the product?
I really enjoy how easy it is to see our stats, such as our service level, wait time, and who's live!
What do you dislike about the product?
The application has crashed a few times since I started using it, but the talkdesk team has a website that can tell you what's going on, and it's always fixed quickly!
What problems is the product solving and how is that benefiting you?
We're solving the problem that we don't all use the same phone number- we have several locations and all of those locations use a different number. Routing calls is integral to our job, and Talkdesk makes that easy!
Recommendations to others considering the product:
I'd recommend integrating with another program as well- it makes it very easy!
Great Tool!
What do you like best about the product?
Talkdesk has great integration with Salesforce and because of it, we can increase a lot our productivity
What do you dislike about the product?
I have nothing at the moment to dislike Talkdesk
What problems is the product solving and how is that benefiting you?
I use Talkdesk to talk with the others, so I can call the customer directly from Salesforce and see the history afterward
Very Configurable but very difficult to manage
What do you like best about the product?
GUI design for IVR
Functionalities in ring groups, skill management, Manager overview
Out of the box solutions with Zendesk and Salesforce and respective automations
External SIP integration
Reporting on platform
the team is also pretty supportive in terms of providing additional consulting
Functionalities in ring groups, skill management, Manager overview
Out of the box solutions with Zendesk and Salesforce and respective automations
External SIP integration
Reporting on platform
the team is also pretty supportive in terms of providing additional consulting
What do you dislike about the product?
There are issues with SF integration issues and on the custom developments that Talkdesk has done
What problems is the product solving and how is that benefiting you?
Efficiency of the teams
A good tool
What do you like best about the product?
I like being able to filter through and listen to calls by campaign very quickly and efficiently. The reporting also provides a visual summary
What do you dislike about the product?
Its sometimes a little hard to line up the metrics on the reporting screen. The bar charts are not perfect. It also appears to take a long time to compile reports when you change a metric and there is no "loading' graphic to indicate that is happening, so you are often not aware if it indeed is thinking or not.
What problems is the product solving and how is that benefiting you?
Manage metrics on total call volume and assess quality of conversations that take place.
Product is super easy to use
What do you like best about the product?
I like the routing features which allows receiving incoming calls to my cellphone
What do you dislike about the product?
I dislike having to make some sort of sound to successfully connect with the incoming call routed to my cellphone.
What problems is the product solving and how is that benefiting you?
Answering incoming calls related to our product. Benefits have been related to connecting with salesforce service cloud which automatically generates cases and records the phone calls for easy transcription.
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