Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Performance marketing manager - managing Google Ads, Social Media channels, organic search for Ting
What do you like best about the product?
Call volume data, nice visuals helps in budget decisions
What do you dislike about the product?
user engagement with a various selection dropdowns
What problems is the product solving and how is that benefiting you?
use to understand the call volume
My Experience on Talkdesk
What do you like best about the product?
Easy to use, and user friendly.
The user interface is simple and easy to use for the day by day tasks.
Configuring and activating new users is straightforward and effective.
The possibility for the new users to join the calls as listeners is very useful for new joiners.
The user interface is simple and easy to use for the day by day tasks.
Configuring and activating new users is straightforward and effective.
The possibility for the new users to join the calls as listeners is very useful for new joiners.
What do you dislike about the product?
Some downsides might be the fact that there is not an easier way of retrieving old calls.
Something like finding archived call on specific date
Something like finding archived call on specific date
What problems is the product solving and how is that benefiting you?
I didn't face any particular issue on Talkdesk that affected my work.
Looking for old calls can be time consuming.
Looking for old calls can be time consuming.
Good but have space for improvement
What do you like best about the product?
The sound and connection qualities are good. It makes collaboration between colleagues more efficient.
What do you dislike about the product?
Bugs. Sometimes an agent will be directly connected to a caller without any notification. Also, sometimes the ring keeps ringing (after a call has been picked up) which makes it hard for me to hear the caller.
What problems is the product solving and how is that benefiting you?
The communication between business and customers. Now the mad customers can throw shit at us directly on the phone which saves them a bunch of time and energy I guess.
Really simple and easy to use!
What do you like best about the product?
Easy to use app allows quick calling and easily tracked analytics
What do you dislike about the product?
Some minor connectivity issues at times.
What problems is the product solving and how is that benefiting you?
Click-to-Call makes it really simple for my work to be more efficient
Solid Tool
What do you like best about the product?
I like the ease of use for our end users in our company. Where other dialers have fallen short, I think talkdesk creates an easy experience for our users and our admins.
What do you dislike about the product?
So far, it has been easy to make adjustments, however, talkdesk seems a bit fickle from time to time on our network. It doesn't hold up well, even on a wired connection.
What problems is the product solving and how is that benefiting you?
The ease of the warm transfer function has made our sales team much more efficient and confident on the phones.
Recommendations to others considering the product:
Make sure wired capabilities for connectivity are in place. Tool is not reliable over wifi.
User-friendly and robust
What do you like best about the product?
The Reporting dashboard provides in-depth metrics for our team, and locating call history, recordings, and other information is quick and easy. The Callbar app is simple to use and overall, the tools are straightforward.
What do you dislike about the product?
The Callbar app can be a bit shaky at times and drop calls, though that it sometimes due to connectivity issues. Another issue that comes up is the Callbar attempting to send a new call through while connected to an existing call.
What problems is the product solving and how is that benefiting you?
Using Talkdesk across several internal teams makes helping our clients very simple and efficient. The Salesforce integration allows our teams to track client communication easily and provides quick links to call recordings or other information in Talkdesk. Monitoring activity levels and calls when necessary is also extremely helpful.
Better than other services, with room for improvement
What do you like best about the product?
I personally really like how visually pleasing the interface is along with the intuitive nature. The integration with Salesforce worked fairly well
What do you dislike about the product?
Setting up users for how my company wants them, is a little longer of a process than our previous system. We also experienced a good amount of our calls getting blocked as spam, or the calling system being down altogether
What problems is the product solving and how is that benefiting you?
Cleaner data within Salesforce that is more defined and accurate to the call
EASY TO USE
What do you like best about the product?
you can connect anywhere with wifi which you can work anywhere
What do you dislike about the product?
if wifi is gone TD is gone which is the bad side
What problems is the product solving and how is that benefiting you?
easy access to make outbound calls,and can each back out
Recommendations to others considering the product:
easy use
Intuitive tool. Needs more features
What do you like best about the product?
Seamless Salesforce integration with minimal set-up.
What do you dislike about the product?
The connection can occasionally drop, plus, it's till a bit daunting to identify the difference between multiple records with the same name.
What problems is the product solving and how is that benefiting you?
Click to Dial conversation tracking for our organization. Allows us, to track
Success Consultant
What do you like best about the product?
It is very easy to use and seamlessly integrates with Salesforce.
What do you dislike about the product?
It doesn't always recognize the number that is calling to pull the contact the number is associated with. This is not usually the case and only happens occanssionally.
What problems is the product solving and how is that benefiting you?
It makes it easy for me to take calls from anywhere, not just at my desk.
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