Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Talkdesk review
What do you like best about the product?
The support that I received when I had an issue with calls not ringing was really responsive
What do you dislike about the product?
Updates get made and then issues happen needing support.
What problems is the product solving and how is that benefiting you?
We are able to answer incoming phone calls from our clients
- Leave a Comment |
- Mark review as helpful
Great calling system!
What do you like best about the product?
Our company uses talkdesk and it is very simple and efficient! With the easy-to-use interface, Talkdesk is by far the most efficient and foolproof calling software I've ever used, and I've worked at a few call centers. Support responds quickly and fixes issues in a flash as well. I definitely recommend!!!!
What do you dislike about the product?
Sometimes we have connection issues, but I'm not sure if that is our internet connection or if its talkdesk.
What problems is the product solving and how is that benefiting you?
With the other call software I've used, this definitely takes the cake. Its fast to log into, it's simple, and it shows all data we need to run the day. Since I've been with our business, we have used Talkdesk the entire time. Talkdesk also works with us on adding features we could use in the future.
Recommendations to others considering the product:
If you're looking for a quick call software that is simple to use and works well, this is it!
Talkdesk a way of the future
What do you like best about the product?
I like Talkdesk because it allows me to jump into a conversation for help on my time. I don't feel like I'm being harassed.
What do you dislike about the product?
For now, I haven't yet encountered any negative experience.
What problems is the product solving and how is that benefiting you?
It helps me get to an answer quickly without the antiquated phone volume wait time. Agents seem well trained to be equipped with answers.
Recommendations to others considering the product:
If you don't want to tie to your phone, use Talkdesk for better time management.
Talkdesk User Review
What do you like best about the product?
Excellent sync with Salesforce Service Cloud. Our customer service team uses it daily and we are fully satisfied with our business case. Especially the configuration ability per team member, telephone number per country.
What do you dislike about the product?
was not involved in the purchasing decision, hence cannot comment on the price.
What problems is the product solving and how is that benefiting you?
We use their call center functionality to provide telephone support to all our customers for the Registrations issues they face on our platform.
User friendly
What do you like best about the product?
Talkdesk is super easy to use and get used to. I enjoy that the notes are required, meaning that every call is explained. I never have connectivity problems either
What do you dislike about the product?
Sometimes it needs a restart to be able to boot up properly. I can hear who . I'm talking to but they can't hear me despite the test sounds working perfectly.
What problems is the product solving and how is that benefiting you?
It's beneficial for me to be able to talk to customers and connect quickly, the ability to make calls on an inbound campaign is also vital
Quality product with friendly support
What do you like best about the product?
It is my first product for web-based phone system and it is a game-changer! Call recording is my favourite feature.
What do you dislike about the product?
I wish the system was smart enough to automatically pick the outgoing number that applies to the country I am calling.
What problems is the product solving and how is that benefiting you?
Great IVR, call recordings for training.
User Friendly! Great for Customer Interaction
What do you like best about the product?
Talkdesk allows me and my team to effectively communicate with customers both inbound and outbound, while effectively communicating with one another internally. We are able to effectively answer customer questions and solve problems as a team in real time!
What do you dislike about the product?
Talk Desk can have minor software issues if you are not using the most up to date version, but just download the latest version and you are good to go! It is as simple as that!
What problems is the product solving and how is that benefiting you?
Talkdesk helps us address our security concerns by allowing us to own and control our call recordings. We are able to securely connect with customers at ease. Additionally, our team does not have to worry about messing with other phone systems, which saves us time to focus on the customers!
Talkdesk is awesome!
What do you like best about the product?
It is easy to use and the reporting is robust enough to help us manage our calls effectively.
What do you dislike about the product?
While the live dash is great, the historical reporting could be improved. I also wish it integrated with zendesk so we could have a view of contacts with a customer that is consolidated.
What problems is the product solving and how is that benefiting you?
We have a solution that is a fair price and is reliable and allows us to talk to customers and forecast our volume for our peak seasons well. We get a good picture of how to staff
Has changed my day-to-day for the better
What do you like best about the product?
Talkdesk gives me the ability to work from anywhere to take calls from home, the office or a cafe. It enables me to know who is calling before I accept the call, so I can answer my clients better prepared.
What do you dislike about the product?
Nothing to note. I've been using Talkdesk for nearly a year and haven't found any disadvantages.
What problems is the product solving and how is that benefiting you?
Working remotely. Call logging.
Good, not amazing.
What do you like best about the product?
I love the Reporting screens. They're sleek, clickable, and easy to navigate.
What do you dislike about the product?
We frequently encounter connection issues, random status changes, and slow updates.
What problems is the product solving and how is that benefiting you?
We love the reporting and different reporting options!
showing 1,661 - 1,670